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3CX Phone System vs NICE Customer Journey Analytics: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of 3CX Phone System vs. NICE Customer Journey Analytics is based on a specific set of business needs and context. The comparison uses 1979 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 3CX Phone System and NICE Customer Journey Analytics

3CX Phone System, NICE Customer Journey Analytics, Smart PBX, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

3CX Phone System covers Sales Call Management with Phone Calls, Conference Call Management with Offline, Collaboration with Phone Calls, Sales Document Management with Phone Calls, etc.

NICE Customer Journey Analytics focuses on Coaching with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 3CX Phone System

Focus area

3CX Phone System is better than NICE Customer Journey Analytics for

Software Failure Risk

  • low

logo NICE Customer Journey Analytics

Focus area

NICE Customer Journey Analytics is better than 3CX Phone System for

Software Failure Risk

  • medium

About

3CX: Open Standards Software IP PBX

Interaction of a customer with your business

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

29

31

Total Goals
(we found evidences for)

4

8

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription


conference call management



sales document management

proposal & quote management

contract management


helpdesk management


content management


communication management

tracking & monitoring communications


contact list management


products & pricelist management



competitive intelligence


training & onboarding


engagement management

engaging and following up


lead qualification



measuring customer satisfaction


customer feedback management

measuring customer satisfaction


performance management


creating knowledge base


knowledge management

creating knowledge base




identify target customers


loyalty management

identify target customers


lifetime value management


segmentation and targeting


Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • See 1 more
  • Enhance customer relationships

  • Improve efficiency

  • Improve internal communications

  • Improve consistency

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve stakeholder relations

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • website

  • events

  • trade shows

  • See 3 more
  • phone calls

  • offline

  • on premises

  • website

  • events

  • trade shows

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting