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Compare 3CX Phone System vs NICE CXone

Failure Risk Guidance Security Report ?

Failure Risk for 3CX Phone System low Failure Risk for NICE CXone low
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Comparison Summary

For 3CX Phone System vs NICE CXone comparison, Our AI algorithm looked at 4741 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using 3CX Phone System and NICE CXone to solve their respective business needs.

Pros and cons of 3CX Phone System and NICE CXone

3CX Phone System is more suited to businesses that require Sales Call Management with Phone Calls and Conference Call Management with Offline where as NICE CXone is focused towards Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls .

Both 3CX Phone System and NICE CXone are Contact Center Software software, peers recommend 3CX Phone System for call recording and sales call management where as NICE CXone is more known for coaching and performance management .

logo 3CX Phone System

Focus area

3CX Phone System is better than NICE CXone for

Software Failure Risk

  • low

logo NICE CXone

Focus area

NICE CXone is better than 3CX Phone System for

Software Failure Risk

  • low

About

3CX: Open Standards Software IP PBX

Complete CXi Platform for every journey

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

29

73

Total Goals
(we found evidences for)

4

17

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (150)

Read Reviews (147)

call recording

Read Reviews (132)

Read Reviews (97)

call transcription

Read Reviews (12)

Read Reviews (0)

conference call management

Read Reviews (90)

Read Reviews (2)

collaboration

Read Reviews (50)

Read Reviews (11)

sales document management

Read Reviews (21)

Read Reviews (19)

document sharing

Read Reviews (16)

Read Reviews (1)

proposal & quote management

Read Reviews (2)

Read Reviews (3)

contract management

Read Reviews (2)

Read Reviews (13)

helpdesk management

Read Reviews (17)

Read Reviews (331)

content management

Read Reviews (16)

Read Reviews (1)

content sharing

Read Reviews (16)

Read Reviews (1)

communication management

Read Reviews (9)

Read Reviews (41)

tracking & monitoring communications

Read Reviews (8)

Read Reviews (31)

contact list management

Read Reviews (8)

Read Reviews (74)

creating contact list

Read Reviews (1)

Read Reviews (2)

products & pricelist management

Read Reviews (3)

Read Reviews (1)

competitive intelligence

Read Reviews (2)

Read Reviews (57)

training & onboarding

Read Reviews (2)

Read Reviews (11)

workflow management

Read Reviews (1)

Read Reviews (5)

engagement management

Read Reviews (1)

Read Reviews (116)

engaging and following up

Read Reviews (1)

Read Reviews (59)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (38)

measuring net promoter score

Read Reviews (0)

Read Reviews (4)

customer feedback management

Read Reviews (0)

Read Reviews (61)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (38)

measuring net promoter score

Read Reviews (0)

Read Reviews (4)

performance management

Read Reviews (0)

Read Reviews (24)

social media analytics

Read Reviews (0)

Read Reviews (16)

social media management

Read Reviews (0)

Read Reviews (19)

social media analytics

Read Reviews (0)

Read Reviews (16)

conversion management

Read Reviews (0)

Read Reviews (5)

lifetime value management

Read Reviews (0)

Read Reviews (5)

customise loyalty program

Read Reviews (0)

Read Reviews (3)

loyalty management

Read Reviews (0)

Read Reviews (3)

customise loyalty program

Read Reviews (0)

Read Reviews (3)

international marketing

Read Reviews (0)

Read Reviews (3)

customer case management

Read Reviews (0)

Read Reviews (3)

generation of new leads

Read Reviews (0)

Read Reviews (3)

motivation management

Read Reviews (0)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • See 1 more

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve stakeholder relations

  • Launch new products

  • Improve efficiency

  • Build brand awareness

  • Enter new markets internationally or locally

  • Grow market share

  • Improve consistency

  • Improve visibility

  • Increase customer life time value

  • Improve digital and social presence

  • Improve internal communications

  • Establish thought leadership

  • See 14 more

Top Channels

Channels Used

  • phone calls

  • user generated content

  • blogs

  • offline

  • chat

  • e-mail

  • on premises

  • omnichannel

  • website

  • text SMS

  • social media

  • trade shows

  • promotions

  • events

  • games

  • Skype

  • mobile

  • support groups

  • video

  • channel partners

  • mobile app

  • See 18 more

  • phone calls

  • user generated content

  • blogs

  • offline

  • chat

  • e-mail

  • on premises

  • omnichannel

  • website

  • text SMS

  • social media

  • trade shows

  • promotions

  • events

  • games

  • Skype

  • mobile

  • support groups

  • video

  • channel partners

  • mobile app

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting