Comparison Summary
This comparison report of 3CX Phone System vs. NICE CXone is based on a specific set of business needs and context. The comparison uses 4741 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing 3CX Phone System and NICE CXone
3CX Phone System, NICE CXone, Smart PBX, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
3CX Phone System covers Sales Call Management with Phone Calls, Conference Call Management with Offline, Collaboration with Phone Calls, Sales Document Management with Phone Calls, etc.
NICE CXone focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.
"Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. " - Matt B
"With CXone Workforce Management, I no longer use Excel to manually create schedules. Now we can create accurate schedules in minutes rather than hours or days. " - Jared LaMorte
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
3CX: Open Standards Software IP PBX
Complete CXi Platform for every journey
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
29
73
Total Goals
(we found evidences for)
4
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
- See 1 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve stakeholder relations
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Launch new products
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Improve efficiency
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Build brand awareness
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Enter new markets internationally or locally
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Grow market share
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Improve consistency
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Improve visibility
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Increase customer life time value
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Improve digital and social presence
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Improve internal communications
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Establish thought leadership
- See 14 more
Top Channels
Channels Used
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phone calls
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user generated content
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blogs
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offline
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chat
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e-mail
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on premises
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omnichannel
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website
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text SMS
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social media
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trade shows
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promotions
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events
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games
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Skype
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mobile
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support groups
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video
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channel partners
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mobile app
- See 18 more
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phone calls
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user generated content
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blogs
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offline
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chat
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e-mail
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on premises
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omnichannel
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website
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text SMS
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social media
-
trade shows
-
promotions
-
events
-
games
-
Skype
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mobile
-
support groups
-
video
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channel partners
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mobile app
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
