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3CX Phone System vs Skype: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of 3CX Phone System vs. Skype is based on a specific set of business needs and context. The comparison uses 58266 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 3CX Phone System and Skype

3CX Phone System, Smart PBX, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software, whereas Skype, Google Hangouts, Zoom Rooms, etc., belong to a category of solutions that help Webinar and Conferencing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

3CX Phone System covers Sales Call Management with Phone Calls, Conference Call Management with Offline, Collaboration with Phone Calls, Sales Document Management with Phone Calls, etc.

Skype focuses on Collaboration with Video, Conference Call Management with Offline, Sales Call Management with Phone Calls, Communication Management with Chat, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 3CX Phone System

Focus area

3CX Phone System is better than Skype for

Software Failure Risk

  • low

logo Skype

Focus area

Skype is better than 3CX Phone System for

Software Failure Risk

  • medium

About

3CX: Open Standards Software IP PBX

Communication Tool for free calls and chat

Age

1975

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

29

110

Total Goals
(we found evidences for)

4

18

Top Processes

Evidences indicate better relative satisfaction


sales call management


conference call management



sales document management

proposal & quote management

contract management




communication management

tracking & monitoring communications


contact list management

creating contact list


products & pricelist management



competitive intelligence


training & onboarding


workflow management


engagement management

engaging and following up


relationship management


touchpoint management


lead qualification

lead qualification: technographic





creating knowledge base


knowledge management

creating knowledge base


international marketing


scheduling post to social media


managing social media account


social media management

scheduling post to social media

managing social media account


rating and review management


trade show marketing



generation of new leads


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


campaign management


sales review & feedback




discount management


promotion management



business development



conversion management



identify target customers


loyalty management

identify target customers





create learning path


courses & assessment

create learning path


calendar management



segmentation and targeting


follower management


revenue cycle management



opportunity management


lifetime value management



personalized marketing


social media marketing


Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • See 1 more
  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Improve efficiency

  • Improve stakeholder relations

  • Scale best practices

  • Improve digital and social presence

  • Increase sales & revenue

  • Launch new products

  • Build brand awareness

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve navigation

  • Improve consistency

  • Establish thought leadership

  • Increase customer life time value

  • See 15 more

Top Channels

Channels Used

  • offline

  • chat

  • phone calls

  • video

  • Skype

  • trade shows

  • events

  • e-mail

  • mobile

  • on premises

  • text SMS

  • website

  • mobile app

  • social media

  • user generated content

  • blogs

  • Slack

  • point of sale

  • promotions

  • Whatsapp

  • mass media

  • games

  • Facebook

  • support groups

  • coupons

  • radio

  • movies

  • review sites

  • Amazon

  • display advertisement

  • Youtube

  • LinkedIn

  • channel partners

  • Instagram

  • television

  • causes and charity

  • Netflix

  • newsletter

  • print media

  • magazine

  • Pinterest

  • Twitter

  • Snapchat

  • See 40 more
  • offline

  • chat

  • phone calls

  • video

  • Skype

  • trade shows

  • events

  • e-mail

  • mobile

  • on premises

  • text SMS

  • website

  • mobile app

  • social media

  • user generated content

  • blogs

  • Slack

  • point of sale

  • promotions

  • Whatsapp

  • mass media

  • games

  • Facebook

  • support groups

  • coupons

  • radio

  • movies

  • review sites

  • Amazon

  • display advertisement

  • Youtube

  • LinkedIn

  • channel partners

  • Instagram

  • television

  • causes and charity

  • Netflix

  • newsletter

  • print media

  • magazine

  • Pinterest

  • Twitter

  • Snapchat

  • See 40 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting