3CX Phone System vs. Toky: Contact Center Software Solution Comparison 2025

Overview: 3CX Phone System and Toky as Contact Center Software Category solutions.

The 3CX Phone System and Toky are contact center software with distinct emphases. 3CX leads in supporting enterprise environments with a focus on phone and offline communication, excelling in sales call management and secure communication needs. Toky, however, shines with its broader integration capabilities and strengths in call management, offering features that align well with businesses focused on scaling through digital channels. Both provide robust 24/7 support, yet they cater to different market segments and industries, aligning with their strengths in communication management.

3CX Phone System: 3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.

Toky: Toky offers CRM integrations, call queue, voicemail, call recording, call forwarding, and more for business call centers. Virtual phone system enhances efficiency and connectivity.

3CX Phone System and Toky: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

The 3CX Phone System supports sales call management and call recording, catering especially to large enterprises with a focus on team collaboration. read more →

Toky excels in call management and helpdesk support, ideal for organizations aiming to streamline communication and enhance engagement. read more →

Business Goals

3CX primarily helps improve internal communications and aims to increase customer acquisition and relationships through its robust telecommunication solutions. read more →

Toky facilitates an increase in sales and revenue, aligning with businesses focused on building brand awareness and improving digital presence. read more →

Core Features

3CX Phone System offers ease of migration and data export, which aligns with enterprises prioritizing security and customized reporting in their operations. read more →

Toky's core features include extensive integration capabilities and AI-powered analytics, supporting companies focused on data import/export and custom reporting. read more →

Vendor Support

3CX Phone System offers 24/7 phone and chat support, accommodating enterprises requiring constant availability and rapid response. read more →

Toky provides comprehensive 24/7 support via phone and email, meeting the needs of businesses that value around-the-clock assistance. read more →

Segments and Industries

3CX is predominantly used in Information Technology and Services, appealing to enterprise and large enterprise segments. read more →

Toky appeals to Financial Services and Computer Software industries, mainly serving large enterprises with growing digital communication needs. read more →

Operational Alignment

3CX Phone System integrates smoothly into operations focused on phone and offline communication, suitable for large enterprise environments. read more →

Toky fits operations leveraging phone and digital communication, advantageous for businesses looking to enhance social and digital engagement. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Chat Support

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24/7 Support

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Email Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for 3CX Phone System and Toky

What makes 3CX Phone System and Toky ideal for Helpdesk Management?

3cx Phone System is suitable for smaller support centers and companies with limited call volume. Toky is a more scalable option for call centers that need to grow rapidly. 3cx Phone System provides features like real-time monitoring and CRM integration while Toky offers ease of setup, integration with various platforms, and mobility. Both systems allow businesses to establish call centers.

"...The call center outgrew the technology pretty fast and 3CX was not scalable in that regard...." Peer review by Nicole G, Collections Coordinator, Marketing and Advertising

"...I was looking for a simple, cost effective and scalable call center solution, and after looking at several options, Toky met my needs perfectly...." Peer review by Ted M., Director of Marketing, Financial Services

3CX Phone System in Action: Unique Use Cases

What makes 3CX Phone System ideal for Conference Call Management?

The system allows users to schedule and conduct conference calls. Users can also manage voicemail, and access other features. The platform offers a web interface for managing conference calls and voicemail.

"...Most important are: - inter-operation with a variety of top brand hardware: snom, Yealink, Fanvil, Htek (fully supported - plug and play provisioning); Aastra, Cisco, Gigaset, Panasonic, and Polycom are supported with more limited feature sets; door phones, PA gateway, Polycom and snom conference phones; several different brands of analog-to-IP and T1/E1-to-IP gateways are also supported, with easy-to-use wizard configuration tools - inter-operation with a long list of SIP trunk providers, with provisioning templates that are guaranteed to work with these providers' systems out of the box - administration Dashboard (web-based) is comprehensive, easy to use, and provides a number of very helpful status graphics; phones can be re-provisioned, rebooted, and firmware upgraded from the Dashboard - the free 3CXPhone soft phone for Windows, OS X, Android, iOS is packed with features like BLF soft keys which show status of other extensions on the system, access to end-user customizable call routing options, conference call scheduling, call recording option, call records, company and private directory, visual voicemail, and private Chat...." Peer review by David H., Information Technology and Services