Overview: 3CX Phone System and UJET as Contact Center Software Category solutions.

Both 3CX Phone System and UJET are prominent solutions in the contact center software space, catering to varying operational needs and user segments. 3CX Phone System excels in sales call management and internal communications, ideal for enterprises in the technology sector. In contrast, UJET supports customer engagement and satisfaction, suiting mid-market and consumer service organizations aiming to enhance customer relationships and enter new markets.

3CX Phone System and UJET: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

3CX Phone System specializes in sales call management, call recording, and conference call management, aligning with enterprises focusing on robust communication strategies. read more →

UJET emphasizes helpdesk and engagement management, as well as customer satisfaction measurement, suited for organizations aiming to improve customer service experiences. read more →

Business Goals

3CX Phone System primarily aims to enhance internal communications and customer acquisition, complementing businesses that prioritize communication effectiveness. read more →

UJET targets enhancing customer relationships and exploring new markets, appealing to businesses seeking growth in customer engagement and geographical expansion. read more →

Core Features

3CX Phone System offers features like data export, ease of migration, and custom reports, addressing complex reporting and integration needs of IT-heavy organizations. read more →

UJET provides compliance, analytics, and AI-powered features, catering to users interested in comprehensive data analytics and regulatory adherence. read more →

Vendor Support

3CX Phone System provides 24/7 support alongside phone and chat options, matching enterprises requiring constant availability. read more →

UJET also offers 24/7 support with added email and phone contact, suitable for mid-market firms needing consistent assistance. read more →

Segments and Industries

3CX Phone System is favored by enterprises and large enterprises, primarily in IT and financial services sectors. read more →

UJET serves a diverse customer base, including mid-market businesses and consumer-oriented industries. read more →

Operational Alignment

3CX Phone System integrates into operations of large technology-oriented companies, focusing on scale and complexity of communication systems. read more →

UJET fits well with customer service operations, particularly in moderate-scale companies emphasizing consumer-focused engagement. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Chat Support

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24/7 Support

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Email Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for 3CX Phone System and UJET

Why is 3CX Phone System and UJET the best choice for Helpdesk Management?

3CX Phone System and Ujet are both designed for call centers. 3CX Phone System is suitable for smaller call centers and offers a wide range of features, including real-time monitoring, reporting, and CRM integration. Ujet is a user-friendly cloud-based platform that is ideal for call centers of any size, focusing on ease of use and a modern interface. Ujet may experience occasional crashes, but its support team provides assistance in resolving issues.

"...Our company no longer has to maintain and support hundreds of desk phones...." Peer review by Lisa N. K., Computer Software

"...-simple to use, not a complicated tool to use day by day and also -very good looking interface very color-full - the fact that you can see the call stats is cool a swell, all call centers should be try this tool, -voice mail is a plus cause the customers can leave you a voicemail any time...." Peer review by juan c, employee

3CX Phone System in Action: Unique Use Cases

What solutions does 3CX Phone System provide for Conference Call Management?

How efficiently Does 3CX Phone System manage your Collaboration?

The 3CX Phone System supports collaboration by facilitating video conferencing, screen sharing, and instant messaging. It also allows for group communication with features such as conference calls and shared document viewing. The 3CX system is limited in its video conferencing capabilities, lacking the option to hide unnecessary updates.

"...WebRTC-based WebMeeting allow participants to join a web meeting with or without video, without having to download special software (Chrome and Mozilla currently supported); also includes document sharing, screen sharing, Chat, etc - the required Windows platform can be as small as an inexpensive hardware appliance running Windows 7/8/10 Pro (newest Atom or i3 CPU permits up to 16 simultaneous calls), or almost any flavor of Windows Server running on appropriate hardware, or installed as a virtual machine (both Hyper-V and VMware are supported); multi-tenant version is available for hosting providers - although a very small office would do very well with the Free version, 3CX is scalable to multiple sites and thousands of users, easily partitioned by departments/groups with fine-grained security restrictions to provide access only to desired users and features - pricing is based on number of simultaneous calls, not extensions (i.e. unlimited users with no additional licensing)...." Peer review by David H., Information Technology and Services