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Compare 8x8 Business Phone vs Aircall.io

Failure Risk Guidance Security Report ?

Failure Risk for 8x8 Business Phone medium Failure Risk for Aircall.io low
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Comparison Summary

For 8x8 Business Phone vs Aircall.io comparison, Our AI algorithm looked at 5334 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using 8x8 Business Phone and Aircall.io to solve their respective business needs.

Pros and cons of 8x8 Business Phone and Aircall.io

8x8 Business Phone is more suited to businesses that require Sales Call Management with Phone Calls and Collaboration with Phone Calls where as Aircall.io is focused towards Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls .

logo 8x8 Business Phone

Focus area

Software Failure Risk

  • medium

logo Aircall.io

Focus area

Aircall.io is better than 8x8 Business Phone for

Software Failure Risk

  • low

About

Powerful cloud business phone system with mobility, reliability and collaboration

Aircall | Cloud Call Center Software & Business Phone System

Financials

IPO

SERIES B

Business Need

Total Processes
(we found evidences for)

35

79

Total Goals
(we found evidences for)

6

15

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (134)

Read Reviews (216)

call recording

Read Reviews (97)

Read Reviews (179)

call analytics

Read Reviews (3)

Read Reviews (13)

collaboration

Read Reviews (65)

Read Reviews (45)

helpdesk management

Read Reviews (51)

Read Reviews (337)

conference call management

Read Reviews (47)

Read Reviews (15)

communication management

Read Reviews (33)

Read Reviews (112)

tracking & monitoring communications

Read Reviews (20)

Read Reviews (97)

sending & publishing communications

Read Reviews (11)

Read Reviews (5)

contact list management

Read Reviews (16)

Read Reviews (76)

contacts history

Read Reviews (8)

Read Reviews (22)

sales document management

Read Reviews (9)

Read Reviews (6)

contract management

Read Reviews (6)

Read Reviews (1)

proposal & quote management

Read Reviews (2)

Read Reviews (4)

social media management

Read Reviews (8)

Read Reviews (10)

social media analytics

Read Reviews (8)

Read Reviews (10)

training & onboarding

Read Reviews (7)

Read Reviews (39)

workflow management

Read Reviews (4)

Read Reviews (41)

revenue cycle management

Read Reviews (3)

Read Reviews (3)

engagement management

Read Reviews (2)

Read Reviews (51)

engaging and following up

Read Reviews (1)

Read Reviews (39)

competitive intelligence

Read Reviews (1)

Read Reviews (6)

account management

Read Reviews (0)

Read Reviews (2)

business development

Read Reviews (0)

Read Reviews (10)

relationship management

Read Reviews (0)

Read Reviews (2)

customer case management

Read Reviews (0)

Read Reviews (14)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (4)

measuring net promoter score

Read Reviews (0)

Read Reviews (2)

customer feedback management

Read Reviews (0)

Read Reviews (10)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (4)

measuring net promoter score

Read Reviews (0)

Read Reviews (2)

international marketing

Read Reviews (0)

Read Reviews (5)

generation of new leads

Read Reviews (0)

Read Reviews (4)

lifetime value management

Read Reviews (0)

Read Reviews (3)

conversion management

Read Reviews (0)

Read Reviews (3)

social media marketing

Read Reviews (0)

Read Reviews (3)

lead qualification: technographic

Read Reviews (0)

Read Reviews (3)

lead qualification

Read Reviews (0)

Read Reviews (3)

lead qualification: technographic

Read Reviews (0)

Read Reviews (3)

campaign management

Read Reviews (0)

Read Reviews (2)

compliance & governance

Read Reviews (0)

Read Reviews (2)

content management

Read Reviews (0)

Read Reviews (2)

touchpoint management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve visibility

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • See 3 more

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve efficiency

  • Enter new markets internationally or locally

  • Scale best practices

  • Build brand awareness

  • Improve visibility

  • Grow market share

  • Launch new products

  • Improve ROI

  • Improve internal communications

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve consistency

  • See 12 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • offline

  • e-mail

  • chat

  • user generated content

  • blogs

  • events

  • trade shows

  • website

  • mobile app

  • point of sale

  • video

  • omnichannel

  • Slack

  • social media

  • text SMS

  • on premises

  • promotions

  • Twitter

  • mass media

  • television

  • Skype

  • print media

  • magazine

  • movies

  • display advertisement

  • LinkedIn

  • causes and charity

  • See 26 more

  • phone calls

  • mobile

  • offline

  • e-mail

  • chat

  • user generated content

  • blogs

  • events

  • trade shows

  • website

  • mobile app

  • point of sale

  • video

  • omnichannel

  • Slack

  • social media

  • text SMS

  • on premises

  • promotions

  • Twitter

  • mass media

  • television

  • Skype

  • print media

  • magazine

  • movies

  • display advertisement

  • LinkedIn

  • causes and charity

  • See 26 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting