Overview: 8x8 Business Phone and CloudTalk as Contact Center Software Category solutions.
8x8 Business Phone and CloudTalk are robust contact center solutions, each with its unique strengths. 8x8 excels in compliance, large enterprise customer base, and comprehensive 24/7 support. CloudTalk, on the other hand, is a favorite in marketing and IT industries and offers seamless training and onboarding. The best choice between them depends largely on your primary industry and specific operational needs, such as scale and support preferences.
8x8 Business Phone: 8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.
CloudTalk: CloudTalk offers advanced call center features with VoIP integration. Customer communications are enhanced, and agent efficiency is improved.
8x8 Business Phone and CloudTalk: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
8x8 Business Phone focuses on sales call management, call recording, and collaboration. It aligns with operational needs for managing sales and communications effectively. read more →
CloudTalk supports helpdesk and sales call management along with call recording, fitting the needs of businesses looking to streamline customer communication practices. read more →
Business Goals
8x8 Business Phone helps in improving internal communications and acquiring customers, tailored for enhancing sales and customer relationship processes. read more →
CloudTalk aims at acquiring customers and improving internal communications, supporting companies in growing revenue and launching new products. read more →
Core Features
8x8 Business Phone shines with compliance and integration features, meeting the needs of enterprises needing robust data management and security. read more →
CloudTalk's standout features include comprehensive training and onboarding, ideal for businesses prioritizing ease of integration and employee adaptation. read more →
Vendor Support
8x8 Business Phone offers strong 24/7 support and phone accessibility, catering to large enterprises in need of reliable support round the clock. read more →
CloudTalk provides consistent 24/7 support with additional focus on training, aligning with companies wanting substantial onboarding assistance. read more →
Segments and Industries
Large enterprises and IT services predominantly use 8x8 Business Phone, due to its broad feature set and strong compliance capabilities. read more →
CloudTalk is popular in marketing, advertising, and IT sectors, highlighting its adaptability to dynamic, fast-paced industries. read more →
Operational Alignment
8x8 Business Phone is designed for large-scale operations, offering a comprehensive suite to improve collaboration and sales processes. read more →
CloudTalk complements operational workflows in industries like marketing with its focus on ease of deployment and communication management. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for 8x8 Business Phone and CloudTalk
Why is 8x8 Business Phone and CloudTalk the best choice for Helpdesk Management?
8x8 Business Phone in Action: Unique Use Cases
What solutions does 8x8 Business Phone provide for Collaboration?
What Are the key features of 8x8 Business Phone for Communication Management?
How can 8x8 Business Phone optimize your Conference Call Management Workflow?
CloudTalk in Action: Unique Use Cases
How does CloudTalk facilitate Contact List Management?
Alternatives
News
Latest 8x8 Business Phone News
8x8 Named to Newsweek's Excellence 1000 Index - Placera
8x8, Inc. was ranked 728 in Newsweeks 2025 Excellence 1000 Index, recognizing top companies for financial responsibility, stakeholder, and social responsibility ratings.
