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8x8 Business Phone vs ComputerTalk: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of 8x8 Business Phone vs. ComputerTalk is based on a specific set of business needs and context. The comparison uses 3229 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 8x8 Business Phone and ComputerTalk

8x8 Business Phone, ComputerTalk, 3CX Phone System, Smiddle, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

8x8 Business Phone covers Sales Call Management with Phone Calls, Collaboration with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, etc.

ComputerTalk focuses on Helpdesk Management with Phone Calls, Engagement Management, Contact List Management with Phone Calls, Communication Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 8x8 Business Phone

Focus area

Software Failure Risk

  • medium

logo ComputerTalk

Focus area

ComputerTalk is better than 8x8 Business Phone for

Software Failure Risk

  • medium

About

Powerful cloud business phone system with mobility, reliability and collaboration

computer-talk.com - Omnichannel Cloud Contact Center

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

45

Total Goals
(we found evidences for)

6

9

Top Processes

Evidences indicate better relative satisfaction


sales call management



helpdesk management


conference call management


communication management

tracking & monitoring communications

sending & publishing communications


contact list management


sales document management

contract management

proposal & quote management


social media management

social media analytics



training & onboarding


workflow management



revenue cycle management


engagement management

engaging and following up



competitive intelligence


products & pricelist management


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


lead qualification: technographic


lead qualification

lead qualification: technographic


customise loyalty program


loyalty management

customise loyalty program


campaign analytics


campaign management

campaign analytics


knowledge management


distribution management


Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve visibility

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • See 3 more
  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Scale best practices

  • Improve efficiency

  • Improve stakeholder relations

  • Launch new products

  • Grow market share

  • Improve internal communications

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • chat

  • Skype

  • mobile

  • e-mail

  • offline

  • promotions

  • mobile app

  • events

  • trade shows

  • print media

  • newspaper

  • website

  • point of sale

  • social media

  • See 12 more
  • phone calls

  • chat

  • Skype

  • mobile

  • e-mail

  • offline

  • promotions

  • mobile app

  • events

  • trade shows

  • print media

  • newspaper

  • website

  • point of sale

  • social media

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting