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Compare 8x8 Business Phone vs ComputerTalk

Comparison Summary

For 8x8 Business Phone vs ComputerTalk comparison, Our AI algorithm looked at 3229 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using 8x8 Business Phone and ComputerTalk to solve their respective business needs.

Pros and cons of 8x8 Business Phone and ComputerTalk

8x8 Business Phone is more suited to businesses that require Sales Call Management with Phone Calls and Collaboration with Phone Calls where as ComputerTalk is focused towards Helpdesk Management with Phone Calls and Engagement Management .

logo 8x8 Business Phone

Focus area

Software Failure Risk

  • medium

logo ComputerTalk

Focus area

ComputerTalk is better than 8x8 Business Phone for

Software Failure Risk

  • medium

About

Powerful cloud business phone system with mobility, reliability and collaboration

computer-talk.com - Omnichannel Cloud Contact Center

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

45

Total Goals
(we found evidences for)

6

9

Top Processes

Evidences indicate better relative satisfaction


sales call management



helpdesk management


conference call management


communication management

tracking & monitoring communications

sending & publishing communications


contact list management


sales document management

contract management

proposal & quote management


social media management

social media analytics



training & onboarding


workflow management



revenue cycle management


engagement management

engaging and following up



competitive intelligence


products & pricelist management


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


lead qualification: technographic


lead qualification

lead qualification: technographic


customise loyalty program


loyalty management

customise loyalty program


campaign analytics


campaign management

campaign analytics


knowledge management


distribution management


Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve visibility

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • See 3 more
  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Scale best practices

  • Improve efficiency

  • Improve stakeholder relations

  • Launch new products

  • Grow market share

  • Improve internal communications

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • chat

  • Skype

  • mobile

  • e-mail

  • offline

  • promotions

  • mobile app

  • events

  • trade shows

  • print media

  • newspaper

  • website

  • point of sale

  • social media

  • See 12 more
  • phone calls

  • chat

  • Skype

  • mobile

  • e-mail

  • offline

  • promotions

  • mobile app

  • events

  • trade shows

  • print media

  • newspaper

  • website

  • point of sale

  • social media

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting