Overview: 8x8 Business Phone and Exotel as Contact Center Software Category solutions.
8x8 Business Phone is predominantly used by large enterprises in IT and consulting, supporting a comprehensive suite of activities from sales to helpdesk management with a robust set of features like compliance and integration. Exotel, favored by financial services and food industries, excels in call management and customer engagement with strong communication capabilities. While 8x8 offers extensive support channels, Exotel focuses on phone and 24/7 support.
8x8 Business Phone and Exotel: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
8x8 Business Phone supports sales call management, call recording, and helpdesk management. These capabilities align with enterprises needing efficient internal and external communication.
Exotel excels in sales call management, call recording, and engagement management. The focus here serves businesses that require detailed communication tracking and analytics.
Business Goals
8x8 Business Phone helps improve internal communications and customer acquisition. While it aids in enhancing customer relationships, the larger focus is on internal efficiency.
Exotel primarily supports customer acquisition and relationship enhancement. By driving sales and improving ROI, it aligns with businesses seeking growth through communication.
Core Features
Key features of 8x8 Business Phone include integration, compliance, and custom reports. It suits users prioritizing data-driven decisions and secure communication.
Exotel's standout features are integration, data import, and security. The focus on analytics and compliance is ideal for industries with high regulatory demands.
Vendor Support
8x8 Business Phone provides extensive support via phone, email, chat, and 24/7 availability, catering to enterprises that require constant availability.
Exotel offers focused support, primarily through phone and 24/7 availability. This suits businesses that need immediate and continuous assistance.
Segments and Industries
Large enterprises in IT, consulting, and software mainly use 8x8 Business Phone. This reflects the product's alignment with industries needing robust communication solutions.
Exotel is popular among financial services, health, and food sectors. Its emphasis on engagement suits industries focused on direct customer interaction.
Operational Alignment
8x8 Business Phone fits into workflows of large-scale enterprises, handling complex communication processes efficiently.
Exotel is designed for businesses focusing on customer engagement and communication scalability. It's ideal for industries requiring comprehensive communication analysis.
Applying your context and needs changes the table
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
