Comparison Summary
This comparison report of 8x8 Business Phone vs. Five9 is based on a specific set of business needs and context. The comparison uses 7744 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing 8x8 Business Phone and Five9
8x8 Business Phone, Five9, 3CX Phone System, Smiddle, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
8x8 Business Phone covers Sales Call Management with Phone Calls, Collaboration with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, etc.
Five9 focuses on Helpdesk Management with Phone Calls, Engagement Management, Sales Call Management with Phone Calls, Contact List Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Powerful cloud business phone system with mobility, reliability and collaboration
Five9 | Leading Cloud Contact Center Platform for the Digital Enterprise
Age
2001
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
35
74
Total Goals
(we found evidences for)
6
16
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Improve visibility
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Increase sales & revenue
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Enter new markets internationally or locally
- See 3 more
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve internal communications
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Enter new markets internationally or locally
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Improve consistency
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Improve visibility
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Launch new products
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Shorten ramp up time
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Improve stakeholder relations
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Improve digital and social presence
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Establish thought leadership
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Increase customer life time value
- See 13 more
Top Channels
Channels Used
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phone calls
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social media
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omnichannel
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e-mail
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video
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chat
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text SMS
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offline
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support groups
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mobile
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on premises
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games
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website
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user generated content
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blogs
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events
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trade shows
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causes and charity
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channel partners
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mass media
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promotions
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print media
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magazine
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point of sale
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mobile app
- See 22 more
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phone calls
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social media
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omnichannel
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e-mail
-
video
-
chat
-
text SMS
-
offline
-
support groups
-
mobile
-
on premises
-
games
-
website
-
user generated content
-
blogs
-
events
-
trade shows
-
causes and charity
-
channel partners
-
mass media
-
promotions
-
print media
-
magazine
-
point of sale
-
mobile app
- See 22 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
