cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

8x8 Business Phone vs Google Voice: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for 8x8 Business Phone medium Failure Risk for Google Voice medium
Know More

Comparison Summary

This comparison report of 8x8 Business Phone vs. Google Voice is based on a specific set of business needs and context. The comparison uses 3977 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 8x8 Business Phone and Google Voice

8x8 Business Phone, 3CX Phone System, Smiddle, etc., belong to a category of solutions that help Contact Center Software, whereas Google Voice belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

8x8 Business Phone covers Sales Call Management with Phone Calls, Collaboration with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, etc.

Google Voice focuses on Sales Call Management with Phone Calls, Conference Call Management with Offline, Communication Management with Text SMS, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 8x8 Business Phone

Focus area

8x8 Business Phone is better than Google Voice for

Software Failure Risk

  • medium

logo Google Voice

Focus area

Google Voice is better than 8x8 Business Phone for

Software Failure Risk

  • medium

About

Powerful cloud business phone system with mobility, reliability and collaboration

Google Voice: Smart voice calling on all your devices

Financials

IPO

SERIES A

Business Need

Total Processes
(we found evidences for)

35

56

Total Goals
(we found evidences for)

6

10

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (134)

Read Reviews (100)

call recording

Read Reviews (97)

Read Reviews (58)

call analytics

Read Reviews (3)

Read Reviews (0)

collaboration

Read Reviews (65)

Read Reviews (30)

helpdesk management

Read Reviews (51)

Read Reviews (42)

conference call management

Read Reviews (47)

Read Reviews (56)

communication management

Read Reviews (33)

Read Reviews (54)

tracking & monitoring communications

Read Reviews (20)

Read Reviews (0)

sending & publishing communications

Read Reviews (11)

Read Reviews (36)

contact list management

Read Reviews (16)

Read Reviews (16)

contacts history

Read Reviews (8)

Read Reviews (1)

sales document management

Read Reviews (9)

Read Reviews (9)

contract management

Read Reviews (6)

Read Reviews (1)

proposal & quote management

Read Reviews (2)

Read Reviews (1)

social media management

Read Reviews (8)

Read Reviews (6)

social media analytics

Read Reviews (8)

Read Reviews (2)

training & onboarding

Read Reviews (7)

Read Reviews (0)

workflow management

Read Reviews (4)

Read Reviews (4)

revenue cycle management

Read Reviews (3)

Read Reviews (0)

engagement management

Read Reviews (2)

Read Reviews (17)

engaging and following up

Read Reviews (1)

Read Reviews (8)

content management

Read Reviews (0)

Read Reviews (2)

identify target customers

Read Reviews (0)

Read Reviews (2)

loyalty management

Read Reviews (0)

Read Reviews (2)

identify target customers

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve visibility

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • See 3 more

  • Acquire customers

  • Enter new markets internationally or locally

  • Enhance customer relationships

  • Improve internal communications

  • Grow market share

  • Improve digital and social presence

  • Launch new products

  • Improve brand engagement

  • Build brand awareness

  • Increase sales & revenue

  • See 7 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • mobile

  • events

  • trade shows

  • e-mail

  • mobile app

  • video

  • chat

  • social media

  • Skype

  • user generated content

  • blogs

  • website

  • on premises

  • review sites

  • Amazon

  • Facebook

  • games

  • display advertisement

  • print media

  • magazine

  • mass media

  • promotions

  • out of home

  • brochure

  • point of sale

  • television

  • Whatsapp

  • Slack

  • See 28 more

  • phone calls

  • text SMS

  • offline

  • mobile

  • events

  • trade shows

  • e-mail

  • mobile app

  • video

  • chat

  • social media

  • Skype

  • user generated content

  • blogs

  • website

  • on premises

  • review sites

  • Amazon

  • Facebook

  • games

  • display advertisement

  • print media

  • magazine

  • mass media

  • promotions

  • out of home

  • brochure

  • point of sale

  • television

  • Whatsapp

  • Slack

  • See 28 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting