Google Voice Overview

Google Voice provides one number for all phones, with features like voicemail, call screening, and free US long distance. It offers low international rates and SMS capabilities.

Use Cases

Customers recommend Call Recording, Conference Call Management, Communication Management, as the business use cases that they have been most satisfied with while using Google Voice.

Other use cases:

  • Helpdesk Management
  • Collaboration
  • Call Transcription
  • Engagement Management
  • Advertisement
  • Contact List Management
  • Digital Signature
See all use cases See less use cases

Business Priorities

Acquire Customers and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Google Voice.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Grow Market Share
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve Brand Engagement
  • Build Brand Awareness
  • Increase Sales & Revenue
See all business priorities See less business priorities

Google Voice Use-Cases and Business Priorities: Customer Satisfaction Data

Google Voice works with different mediums / channels such as Phone Calls. Offline. Events etc.

Google Voice's features include Personalization, Recording, Voice Transcription, etc. and Google Voice support capabilities include Email Support, Chat Support, Phone Support, etc. also Google Voice analytics capabilities include Analytics, and Custom Reports.

Reviews

"...And if you use it through the Google Hangouts portal, you can "face time" and conference call and share files...." Peer review by Beth Dash, Caption Editor, Contractor

Peer review evidence (same sources as the product rating summary)

"...Recording of incoming calls for notes purposes...." Peer review by Rachel Russell, Project Administrator, Raineri Construction
"...Making Conference Calls...." Peer review by Karrie Newton, Independent Engineer Consultant, ECO-IT Networking Inc.
"...Google s messaging approach on Android is, err, more varied, with Duo and Hangouts for voice and video calls, Google Voice for dedicated voice calls, Hangouts Meet and Chat for business communication, and Messages for text messaging...." iOS 13 vs. Android Q: iPhone takes on Android in some major ways CNET

Google Voice, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Google Voice

Top Industries

  • Hospital & Health Care
  • Education
  • Computer Software

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

Google Voice is popular in Hospital & Health Care, Education, and Computer Software and is widely used by Small Business, Enterprise, and Large Enterprise.

Google Voice Customer wins, Customer success stories, Case studies

What Are the key features of Google Voice for Call Recording?

How can Google Voice optimize your Conference Call Management Workflow?

How does Google Voice facilitate Communication Management?

How can Google Voice optimize your Helpdesk Management Workflow?

Why is Google Voice the best choice for Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Google Voice solved their Community Management needs. Cuspera uses 2293 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

 

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Philips is replacing Google TV with Titan OS across its 2026 TV lineup, impacting Google's connected TV advertising ecosystem. This shift, driven by lower hardware requirements and better ad revenue ...terms, excludes Google Cast support but retains AirPlay. Titan OS, a web-app-based system, enhances Philips' control over OS features and revenue. The change affects Philips TVs in the UK and Europe.

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Globo - Media Production - Media Production

Globo used Google Cloud to modernize its media production. Cloud migration enabled Globo to run complex projects at lower costs and decentralize operations. The company hosted over 50 live events in ...2021 using cloud-based Live Production. Automation with Vision AI and Video AI streamlined metadata extraction and reduced manual work. Security and scalability improved, letting Globo handle more productions with fewer resources.

Read on →
 

Edsy - Education - Education

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Read on →
 

Carousell - Retail - Retail

Carousell used Google Cloud's Gemini and Vertex AI to boost seller listings by 20%. The new AI-driven "List with AI" feature cut median listing time to under two minutes. Migrating to C3D Compute Eng...ine eliminated on-call workload for compute clusters and reduced costs by 10%. Carousell automated 90% of translation needs with Gemini API, removing subscription costs. AI-powered tools also streamlined HR queries, freeing staff for higher-value work.

Read on →

Frequently Asked Questions(FAQ)

for Google Voice

What is Google Voice used for?

Google Voice is a Community Management Software mainly used by its customers to Acquire Customers and Enter New Markets Internationally Or Locally by Call Recording, Conference Call Management and Communication Management .

What are the top features of Google Voice?

Personalization, Recording and Voice transcription are some of the top features of Google Voice.

Who uses Google Voice?

Google Voice is used by Hospital & Health Care, Education and Computer Software among other industries.

What are Google Voice alternatives?

Zapnito, Bettermode, Socialengine and Forj are popular alternatives for Google Voice.

Where is Google Voice located?

Google Voice is headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
lightning

Peers used Google Voice for call recording and conference call management

Google Voice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.08/5 ★

Read Reviews (82)
Analytics

4.21/5 ★

Read Reviews (21)
Custom Reports

3.15/5 ★

Read Reviews (86)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.08/5 ★

Read Reviews (82)
Analytics

4.21/5 ★

Read Reviews (21)
Custom Reports

3.15/5 ★

Read Reviews (86)

Google Voice Integrations

Google Voice integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

2.32/5 ★

Read Reviews (229)
Data Export

2.17/5 ★

Read Reviews (212)

Few API Integrations for Google Voice

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Google Voice

Overall Risk Meter

Low Medium High

Top Failure Risks for Google Voice

Google LLC News

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Google LLC Profile

Company Name

Google LLC

Company Website

https://about.google/

HQ Location

1600 Amphitheatre Parkway, Mountain View, CA 94043, US

Employees

10,001+

Social

Facebook Linkedin Twitter

Financials

SERIES A