Comparison Summary
This comparison report of 8x8 Business Phone vs. NICE CXone is based on a specific set of business needs and context. The comparison uses 5457 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing 8x8 Business Phone and NICE CXone
8x8 Business Phone, NICE CXone, 3CX Phone System, Smiddle, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
8x8 Business Phone covers Sales Call Management with Phone Calls, Collaboration with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, etc.
NICE CXone focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Powerful cloud business phone system with mobility, reliability and collaboration
Complete CXi Platform for every journey
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
35
73
Total Goals
(we found evidences for)
6
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Improve visibility
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Increase sales & revenue
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Enter new markets internationally or locally
- See 3 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve stakeholder relations
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Launch new products
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Improve efficiency
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Build brand awareness
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Enter new markets internationally or locally
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Grow market share
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Improve consistency
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Improve visibility
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Increase customer life time value
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Improve digital and social presence
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Improve internal communications
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Establish thought leadership
- See 14 more
Top Channels
Channels Used
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phone calls
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user generated content
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blogs
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offline
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chat
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e-mail
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on premises
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omnichannel
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website
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text SMS
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social media
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trade shows
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promotions
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events
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games
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Skype
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mobile
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support groups
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video
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channel partners
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mobile app
- See 18 more
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phone calls
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user generated content
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blogs
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offline
-
chat
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e-mail
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on premises
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omnichannel
-
website
-
text SMS
-
social media
-
trade shows
-
promotions
-
events
-
games
-
Skype
-
mobile
-
support groups
-
video
-
channel partners
-
mobile app
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
