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Compare 8x8 Business Phone vs VICIdial

Failure Risk Guidance Security Report ?

Failure Risk for 8x8 Business Phone medium Failure Risk for VICIdial low
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Comparison Summary

For 8x8 Business Phone vs VICIdial comparison, Our AI algorithm looked at 3259 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using 8x8 Business Phone and VICIdial to solve their respective business needs.

Pros and cons of 8x8 Business Phone and VICIdial

8x8 Business Phone is more suited to businesses that require Sales Call Management with Phone Calls and Collaboration with Phone Calls where as VICIdial is focused towards Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls .

Both 8x8 Business Phone and VICIdial are Contact Center Software software, peers recommend 8x8 Business Phone for communication management and tracking & monitoring communications where as VICIdial is more known for helpdesk management and call recording .

logo 8x8 Business Phone

Focus area

8x8 Business Phone is better than VICIdial for

Software Failure Risk

  • medium

logo VICIdial

Focus area

VICIdial is better than 8x8 Business Phone for

Software Failure Risk

  • low

About

Powerful cloud business phone system with mobility, reliability and collaboration

VICIdial.com: Open- Source contact center solution..

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

29

Total Goals
(we found evidences for)

6

5

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (134)

Read Reviews (82)

call recording

Read Reviews (97)

Read Reviews (62)

call analytics

Read Reviews (3)

Read Reviews (0)

collaboration

Read Reviews (65)

Read Reviews (0)

helpdesk management

Read Reviews (51)

Read Reviews (184)

conference call management

Read Reviews (47)

Read Reviews (0)

communication management

Read Reviews (33)

Read Reviews (4)

tracking & monitoring communications

Read Reviews (20)

Read Reviews (4)

sending & publishing communications

Read Reviews (11)

Read Reviews (0)

contact list management

Read Reviews (16)

Read Reviews (4)

contacts history

Read Reviews (8)

Read Reviews (0)

sales document management

Read Reviews (9)

Read Reviews (6)

contract management

Read Reviews (6)

Read Reviews (4)

proposal & quote management

Read Reviews (2)

Read Reviews (2)

social media management

Read Reviews (8)

Read Reviews (0)

social media analytics

Read Reviews (8)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (0)

workflow management

Read Reviews (4)

Read Reviews (21)

revenue cycle management

Read Reviews (3)

Read Reviews (1)

engagement management

Read Reviews (2)

Read Reviews (20)

engaging and following up

Read Reviews (1)

Read Reviews (11)

campaign management

Read Reviews (0)

Read Reviews (12)

generation of new leads

Read Reviews (0)

Read Reviews (6)

creating knowledge base

Read Reviews (0)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (3)

creating knowledge base

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve visibility

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • See 3 more

  • Increase sales & revenue

  • Establish thought leadership

  • Acquire customers

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • chat

  • website

  • mass media

  • omnichannel

  • See 3 more

  • phone calls

  • e-mail

  • chat

  • website

  • mass media

  • omnichannel

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting