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Compare 8x8 Business Phone vs Vocalcom

Comparison Summary

For 8x8 Business Phone vs Vocalcom comparison, Our AI algorithm looked at 3150 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using 8x8 Business Phone and Vocalcom to solve their respective business needs.

Pros and cons of 8x8 Business Phone and Vocalcom

8x8 Business Phone is more suited to businesses that require Sales Call Management with Phone Calls and Collaboration with Phone Calls where as Vocalcom is focused towards Engagement Management with Omnichannel and Communication Management with E-Mail .

logo 8x8 Business Phone

Focus area

Software Failure Risk

  • medium

logo Vocalcom

Focus area

Vocalcom is better than 8x8 Business Phone for

Software Failure Risk

  • low

About

Powerful cloud business phone system with mobility, reliability and collaboration

Vocalcom: AI Powered Contact Center Software

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

59

Total Goals
(we found evidences for)

6

10

Top Processes

Evidences indicate better relative satisfaction


sales call management



helpdesk management


conference call management


communication management

tracking & monitoring communications

sending & publishing communications


contact list management


sales document management

contract management

proposal & quote management


social media management

social media analytics



training & onboarding


workflow management



revenue cycle management


engagement management

engaging and following up



measuring customer satisfaction


measuring net promoter score


customer feedback management

measuring customer satisfaction

measuring net promoter score


campaign analytics


campaign management

campaign analytics


lifetime value management


touchpoint management


customise loyalty program


loyalty management

customise loyalty program


generation of new leads



rating and review management


channel management


conversion management


Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve visibility

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • See 3 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve digital and social presence

  • Scale best practices

  • Improve efficiency

  • Launch new products

  • Improve stakeholder relations

  • Improve brand engagement

  • See 7 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • text SMS

  • mobile

  • social media

  • omnichannel

  • chat

  • user generated content

  • blogs

  • video

  • offline

  • on premises

  • website

  • promotions

  • Facebook

  • Whatsapp

  • games

  • point of sale

  • coupons

  • See 16 more
  • phone calls

  • e-mail

  • text SMS

  • mobile

  • social media

  • omnichannel

  • chat

  • user generated content

  • blogs

  • video

  • offline

  • on premises

  • website

  • promotions

  • Facebook

  • Whatsapp

  • games

  • point of sale

  • coupons

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting