Overview: 8x8 Business Phone and XCALLY as Contact Center Software Category solutions.
The 8x8 Business Phone is ideal for large-scale organizations looking to enhance customer interactions through robust sales call management and comprehensive integration features. It supports multiple industries but excels in IT services and consulting. XCALLY caters to tech-driven workplaces requiring efficient touchpoint management and is preferred by IT and telecommunications sectors, with a strong focus on managing customer feedback and efficient data handling.
8x8 Business Phone and XCALLY: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
8x8 Business Phone powers through sales call and helpdesk management, catering to customer-focused firms, ensuring effective communication. read more →
XCALLY shines with robust touchpoint and channel management, supporting firms monitoring customer engagements seamlessly. read more →
Business Goals
8x8 Business Phone is tailored to improve internal communications and customer acquisition, ideal for expanding market presence. read more →
XCALLY is tuned to enhance operational efficiency, appealing to organizations focusing on streamlined processes. read more →
Core Features
8x8 Business Phone stands out with extensive compliance and integration, aiding in seamless data export and import for varied business needs. read more →
For XCALLY, custom reports and integration capabilities reveal a focus on flexible data use and insightful analytics. read more →
Vendor Support
8x8 Business Phone offers extensive 24/7 support, preferred by complex operational environments needing reliable vendor backup. read more →
XCALLY provides basic support avenues, suiting tech-savvy users who demand less direct vendor intervention. read more →
Segments and Industries
8x8 Business Phone engages predominantly with large enterprises in IT services and consulting, where robust solutions are critical. read more →
XCALLY engages with tech-centric sectors such as IT and telecommunications, providing specialized communication solutions. read more →
Operational Alignment
8x8 Business Phone fits well with enterprises aiming for comprehensive sales management on a grand scale. read more →
XCALLY is suited for tech-driven environments needing effective engagement tools across varied channels. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for 8x8 Business Phone and XCALLY
Why is 8x8 Business Phone and XCALLY the best choice for Helpdesk Management?
8x8 Business Phone in Action: Unique Use Cases
What Are the key features of 8x8 Business Phone for Collaboration?
How efficiently Does 8x8 Business Phone manage your Communication Management?
How efficiently Does 8x8 Business Phone manage your Conference Call Management?
XCALLY in Action: Unique Use Cases
What Are the key features of XCALLY for Touchpoint Management?
What Are the key features of XCALLY for Engagement Management?
How can XCALLY optimize your Contact List Management Workflow?
Alternatives
News
Latest 8x8 Business Phone News
Descope and 8x8 Partner to Boost Security and Efficiency in Customer Experience - Business Wire
Descope and 8x8 have partnered to improve security and efficiency in customer experiences.
Latest XCALLY News
IntelePeer and XCALLY: integrating the SMS provider into the omnichannel suite
IntelePeer and XCALLY integrate an SMS provider into XCALLY's omnichannel suite, enhancing customer engagement through various communication channels like voice, email, chat, and social media, with functionalities including AI solutions, quality analysis, and CRM integration.
