Comparison Summary
This comparison report of 8x8 Cloud Contact Center vs. RingCentral Contact Center is based on a specific set of business needs and context. The comparison uses 3314 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing 8x8 Cloud Contact Center and RingCentral Contact Center
8x8 Cloud Contact Center belong to a category of solutions that help Contact Center Software, whereas RingCentral Contact Center belong to a category of solutions that help Auto Dialer. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
8x8 Cloud Contact Center covers Conference Call Management with Offline, Sales Call Management with Phone Calls, Collaboration with Offline, Helpdesk Management with Phone Calls, etc.
RingCentral Contact Center focuses on Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
8x8 Cloud Contact Center
Focus area
8x8 Cloud Contact Center is better than RingCentral Contact Center for
Software Failure Risk
RingCentral Contact Center
Focus area
RingCentral Contact Center is better than 8x8 Cloud Contact Center for
Software Failure Risk
About
8x8 X Series Cloud Contact Center | One Cloud Solution for all Customer Contacts
Digital Customer Engagement Software for Greater Customer Experience
Age
2003
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
18
46
Total Goals
(we found evidences for)
1
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve ROI
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Manage risk
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
- See 5 more
Top Channels
Channels Used
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phone calls
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offline
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mobile
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events
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trade shows
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video
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e-mail
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mobile app
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text SMS
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on premises
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chat
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website
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omnichannel
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point of sale
- See 11 more
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phone calls
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offline
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mobile
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events
-
trade shows
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video
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e-mail
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mobile app
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text SMS
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on premises
-
chat
-
website
-
omnichannel
-
point of sale
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
