Overview: ActivTrak™ and Deputy as Employee Monitoring Category solutions.

ActivTrak™ is tailored for large enterprises in IT and HR with a focus on productivity, offering analytics and compliance as standout features, supported by extensive 24/7 support. Deputy caters to a broader audience, especially in hospitality and retail, with strong communication and forecasting capabilities, backed by thorough training and support services.

ActivTrak™: ActivTrak empowers teams with productivity insights by analyzing user activity data. Operational compliance is ensured and team productivity is boosted.

Deputy: Deputy simplifies employee scheduling, workforce management, and time tracking. Start today to save time efficiently.

ActivTrak™ and Deputy: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

ActivTrak™ emphasizes employee engagement and productivity benchmarking, aligning with user needs for remote workforce management and collaboration. read more →

Deputy focuses on communication management and performance forecasting, helping users manage engagements and streamline collaboration. read more →

Business Goals

ActivTrak™ aids in improving employee productivity and scaling best practices, resonating with enterprises aiming to boost stakeholder relations. read more →

Deputy targets improving internal communications and enhancing customer relationships, appealing to businesses that focus on managing operational risks. read more →

Core Features

ActivTrak™ offers robust analytics and custom reporting, with seamless integration and compliance features catering to IT and HR sectors. read more →

Deputy highlights training and onboarding, with strong integration and data export capabilities, essential for industries like hospitality and retail. read more →

Vendor Support

ActivTrak™ provides around-the-clock support, including phone and email, crucial for large-scale enterprise users. read more →

Deputy offers comprehensive 24/7 support and training, including chat and phone assistance, beneficial for various business sizes. read more →

Segments and Industries

ActivTrak™ is used mainly by large enterprises and IT services, reflecting its alignment with complex business needs. read more →

Deputy is prevalent in the hospitality and retail sectors, showing its adaptability to service-oriented industries. read more →

Operational Alignment

ActivTrak™ aligns with workflows of large enterprises, focusing on remote and IT settings. read more →

Deputy suits businesses with diverse scales, embracing hospitality and retail's operational dynamics. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Chat Support

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Phone Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for ActivTrak™ and Deputy

How does ActivTrak™ and Deputy facilitate Employee Engagement?

Activtrak and Deputy both focus on improving employee engagement. Activtrak uses data-driven insights to identify potential burnout or disengagement, while Deputy emphasizes communication and collaboration features. Activtrak provides insights into employee workloads and engagement, while Deputy focuses on fostering positive interactions and managing staff schedules. However, both tools have limitations, as Activtrak lacks a clear onboarding process, and Deputy has issues with consistent customer support.

"...Some were job searching while on the clock or simply engaging in personal web surfing and social media when they were supposed to be working...." Peer review by Rainie, Executive Director, Innovative Solutions for Disadvantage and Disability (ISDD)

"...After spending some time working with the premium version we chose to engage Deputy for the Enterprise version...." Peer review by Drew Sullivan, Acting Operations Manager, Interchange Shoalhaven

How can ActivTrak™ and Deputy enhance your Helpdesk Management process?

Activtrak and Deputy both offer helpdesk support for their software. Activtrak's helpdesk support is available via phone, email, and a help center, while Deputy's support is accessible through their website and is known to be helpful and prompt. Both systems may require some custom work for specific reports, but Activtrak has been reported to have inconsistent support effectiveness in some cases.

"...ActivTrak is well suited for us in our call centers, billing department, scheduling, medical records and reception...." Peer review by Andy Schreiber, IT Manager, Digestive Health Specialists, PA