ActivTrak™ Overview

ActivTrak empowers teams with productivity insights by analyzing user activity data. Operational compliance is ensured and team productivity is boosted.

Use Cases

Customers recommend Employee Engagement, Coaching, Workforce Productivity Benchmarking, as the business use cases that they have been most satisfied with while using ActivTrak™.

Other use cases:

  • Collaboration
  • Helpdesk Management
  • Remote Workforce Management
  • Social Media Analytics
  • Products & Pricelist Management
  • Communication Management
  • Training & Onboarding
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Business Priorities

Improve Employee Productivity and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ActivTrak™.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Acquire Customers
  • Improve Stakeholder Relations
  • Enter New Markets Internationally Or Locally
  • Improve Visibility
  • Improve ROI
  • Improve Internal Communications
  • Launch New Products
  • Improve Digital And Social Presence
  • Establish Thought Leadership
See all business priorities See less business priorities

ActivTrak™ Use-Cases and Business Priorities: Customer Satisfaction Data

ActivTrak™'s features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and ActivTrak™ support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also ActivTrak™ analytics capabilities include Analytics, and Custom Reports.

Reviews

"There are two ways to look at misspent time: one is from the parental perspective, which is not the objective that we had, Instead, company management was looking to tighten up the customer service representative (CSR) workflow. The data ActivTrak c...ollected showed them that CSRs were opening multiple applications just to service one customer." - Nick Coleman

Peer review evidence (same sources as the product rating summary)

"...Keep a real-time pulse on your team s availability and engagement in the modern workplace hybrid and remote...." Clear Visibility for IT Professionals
"...Coach teams around optimal use of technology to boost productivity. ..." Workforce Analytics for Productivity Management and Employee Monitoring
"...Using benchmark and historical data, you can set workforce productivity benchmarks and track progress to desired performance...." ActivTrak Features

ActivTrak™, Rippling, MentorcliQ, Deputy, Berqun, etc., all belong to a category of solutions that help Employee Monitoring. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ActivTrak™

Top Industries

  • Information Technology and Services
  • Human Resources
  • Entertainment

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ActivTrak™ is popular in Information Technology And Services, Human Resources, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.

ActivTrak™ Customer wins, Customer success stories, Case studies

What solutions does ActivTrak™ provide for Employee Engagement?

How can ActivTrak™ optimize your Coaching Workflow?

How does ActivTrak™ address your Workforce Productivity Benchmarking Challenges?

What benefits does ActivTrak™ offer for Collaboration?

What makes ActivTrak™ ideal for Helpdesk Management?

9 buyers and buying teams have used Cuspera to assess how well ActivTrak™ solved their Employee Monitoring needs. Cuspera uses 4853 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Monitoring needs.

CUSTOMERS TESTIMONIALS
ActivTrak™ testimonial

Nick Coleman

CEO

Ship Sticks

There are two ways to look at misspent time: one is from the parental perspective, which is not the objective that we had, Instead, company management was looking to tighten up the customer service representative (CSR) workflow. The data ActivTrak collected showed them that CSRs were opening multip...le applications just to service one customer.

Testimonial By Nick Coleman
ActivTrak™ testimonial

Chris Dixon

IT Systems Engineer

Linden Care Llc

I am glad that I went with ActivTrak. The whole process with ActivTrak has been seamless, even the upgrade from 50 to 100 employee package. I would recommend ActivTrak to everyone who owns a business. Testimonial By Chris Dixon
ActivTrak™ testimonial

Adam McGary

Owner

Capital Claims Management

ActivTrak provides real-time and historical data on the activities of employees not subject to direct physical monitoring. ActivTrak allows us to monitor real-time and historical performance which allows us to allocate work load more appropriately. ActivTrak also allows us to identify risks which m...ight otherwise be on identifiable given our hybrid organization of both office-based and remote employees.

Testimonial By Adam McGary
CUSTOMERS TESTIMONIALS
ActivTrak™ testimonial

Nick Coleman

CEO

Ship Sticks

There are two ways to look at misspent time: one is from the parental perspective, which is not the objective that we had, Instead, company management was looking to tighten up the customer service representative (CSR) workflow. The data ActivTrak collected showed them that CSRs were opening multip...le applications just to service one customer.

Testimonial By Nick Coleman
ActivTrak™ testimonial

Chris Dixon

IT Systems Engineer

Linden Care Llc

I am glad that I went with ActivTrak. The whole process with ActivTrak has been seamless, even the upgrade from 50 to 100 employee package. I would recommend ActivTrak to everyone who owns a business. Testimonial By Chris Dixon
ActivTrak™ testimonial

Adam McGary

Owner

Capital Claims Management

ActivTrak provides real-time and historical data on the activities of employees not subject to direct physical monitoring. ActivTrak allows us to monitor real-time and historical performance which allows us to allocate work load more appropriately. ActivTrak also allows us to identify risks which m...ight otherwise be on identifiable given our hybrid organization of both office-based and remote employees.

Testimonial By Adam McGary
 

How MedRisk Uses Workforce Analytics to Recover $3M+ in Labor Costs ActivTrak

MedRisk utilized ActivTrak's workforce analytics to recover over $3 million in labor costs by enhancing productivity visibility across its 3,200 employees. The platform's insights helped identify wor...kload imbalances and improve compliance, leading to significant cost savings and operational efficiency. ActivTrak's data-driven approach enabled MedRisk to optimize resources and make informed decisions, demonstrating the value of workforce intelligence in complex organizational environments.

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ActivTrak Surpasses $50M in Annual Recurring Revenue,Achieving 70% Year-Over-Year Enterprise Growth

ActivTrak achieved a milestone by surpassing $50 million in annual recurring revenue, driven by a 70% year-over-year growth in enterprise deals. The company introduced new features like Essentials Pl...us, AI-Powered Summaries, and Headcount Planning, enhancing workforce analytics and productivity. Notably, Parts ASAP, a customer, reported a 28% productivity increase using ActivTrak's solutions, highlighting the platform's impact.

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Parts ASAP - Wholesale - Wholesale

ActivTrak helped Parts ASAP, a North American parts supplier, manage a remote workforce of 700 after rapid expansion. The company used ActivTrak to track productivity, secure data, and streamline tec...hnology across 33 locations. In four months, Parts ASAP saw a 122X ROI and $6.82M in added value. Employee productivity rose by 18%, non-productive time dropped by 42%, and per-employee productivity improved by 28%. ActivTrak also enhanced security and compliance for the distributed team.

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MedRisk - Hospital & Health Care - Hospital & Health Care

MedRisk used ActivTrak to gain daily visibility into workforce activity across five business entities. Leadership faced challenges understanding staffing and work patterns as the company grew to over... 3,200 employees. ActivTrak provided clear data on productivity, compliance, and system usage. MedRisk saved $3 million in labor costs and achieved an 11x ROI. Managers now use workforce analytics to improve staffing, compliance, and performance conversations.

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York International Agency, LLC - Insurance - Insurance

York International Agency used ActivTrak to measure and improve employee productivity. The company quickly shifted to remote work using ActivTrak, enabling fast deployment and ongoing productivity tr...acking. Managers use ActivTrak data to identify top performers and help others improve. The platform integrates with Microsoft Teams and PowerBI, making analytics easy to access. Insights from ActivTrak help York optimize communication and task management while maintaining a culture of trust.

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Unnamed contact center (600 agents) - Consumer Services - Consumer Services

ActivTrak helped a contact center with 600 agents improve efficiency and productivity. Managers used workforce analytics to track agent activity, spot workflow bottlenecks, and identify coaching need...s. The center reduced call wait times by 30% during peak hours by shifting secondary tasks. They also saved over $1.5 million per year by reclaiming 30 minutes of productivity per agent each day. ActivTrak enabled better resource allocation and reduced software costs.

Read on →

Using Workforce Analytics to Maximize Workplace Efficiency & Productivity (Product Overview)

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Frequently Asked Questions(FAQ)

for ActivTrak™

What is ActivTrak™?

ActivTrak™is a cloud-based workforce productivity and analytics software that collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant. It allows businesses to gain insights on and improve employee productivity. It empowers people, increases productivity, reduces risk, and sparks healthy work habits.

It provides data-driven insights through intuitive reports and dashboards to improve workforce productivity and operational efficiency. It delivers visibility into how time is being spent across people, processes and technology, provides managers of remote teams with the insights to guide their team members to success, and monitors employee workflows and resource utilization for productivity and operational compliance.

Some of its features include dashboards for analysis of workforce productivity and operational efficiency, productivity reports, workforce insights, benchmarks and goals, activity classification, application and website usage, alarms, activity logs, integrations, real-time user activity, website blocking, and more.

What is ActivTrak™ used for?

ActivTrak™ is a Employee Monitoring Software mainly used by its customers to Improve Employee Productivity and Scale Best Practices by Employee Engagement, Coaching and Workforce Productivity Benchmarking .

What are the top features of ActivTrak™?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of ActivTrak™.

Who uses ActivTrak™?

ActivTrak™ is used by Information Technology And Services, Human Resources and Entertainment among other industries.

What are ActivTrak™ alternatives?

Rippling, MentorcliQ, Deputy and Berqun are popular alternatives for ActivTrak™.

Where is ActivTrak™ located?

ActivTrak™ is headquartered at 3101 Bee Cave Rd, Austin, Texas 78746, US.
lightning

Peers used ActivTrak™ for Employee engagement and coaching

ActivTrak™ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.11/5

Read Reviews (2)
Analytics

4.00/5

Read Reviews (526)
Custom Reports

3.94/5

Read Reviews (885)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.11/5

Read Reviews (2)
Analytics

4.00/5

Read Reviews (526)
Custom Reports

3.94/5

Read Reviews (885)

Software Failure Risk Guidance

?

for ActivTrak™

Overall Risk Meter

Low Medium High

Top Failure Risks for ActivTrak™

ActivTrak, Inc. News

Awards

ActivTrak Wins Silver Reworked IMPACT Award for Excellence in Work ...

ActivTrak has won the 2026 Silver Reworked IMPACT Award for Excellence in Work Management and Project Management. This recognition highlights ActivTrak's innovative work intelligence platform, which enhances productivity and collaboration by providing insights into workforce behaviors and processes. The award celebrates exceptional contributions to employee experience and the digital workplace.

Product

ActivTrak Announced the Launch of AI Insights

ActivTrak has launched AI Insights, a new feature set that provides organizations with comprehensive data on AI usage and its impact on productivity and workflows. This tool addresses the challenge of fragmented AI data by offering a unified view of AI adoption, helping leaders understand AI's role and value in business operations. AI Insights covers areas such as usage measurement, governance, productivity impact, and ROI optimization.

Product

ActivTrak Unveiled AI Insights to Reveal AI's Influence on Workplace ...

ActivTrak has launched AI Insights, a new work intelligence feature that provides organizations with a comprehensive view of AI usage and its impact on productivity. This tool unifies behavioral data to help leaders understand AI adoption, governance, and its effects on workflows and business outcomes.

Awards

ActivTrak Wins 2026 AI Excellence Award for Analytics

ActivTrak has been awarded the 2026 Artificial Intelligence Excellence Award in the Analytics category by the Business Intelligence Group. This recognition highlights ActivTrak's work intelligence platform, which provides organizations with insights into AI adoption and its impact on workforce and financial outcomes. The platform enables businesses to optimize workflows and ensure AI investments deliver measurable returns.

ActivTrak, Inc. Profile

Company Name

ActivTrak, Inc.

Company Website

https://www.activtrak.com/

HQ Location

3101 Bee Cave Rd, Austin, Texas 78746, US

Employees

11-50

Social

Financials

SERIES B