Customer stories

Product Business Settings

ActivTrak™ is popular in Information Technology And Services, Human Resources, and Entertainment industries and is widely used by Small Business, Mid Market, and Enterprise.

ActivTrak™ Product Overview

ActivTrak empowers teams with productivity insights by analyzing user activity data. Operational compliance is ensured and team productivity is boosted.

How satisfied the customers are with ActivTrak™ use-cases

Reviews

"I am glad that I went with ActivTrak. The whole process with ActivTrak has been seamless, even the upgrade from 50 to 100 employee package. I would recommend ActivTrak to everyone who owns a business." - Chris Dixon
"There are two ways to look at misspent time: one is from the parental perspective, which is not the objective that we had, Instead, company management was looking to tighten up the customer service representative (CSR) workflow. The data ActivTrak c...ollected showed them that CSRs were opening multiple applications just to service one customer." - Nick Coleman

ActivTrak™ Customer Insights, Testimonials and Case Studies

What makes ActivTrak™ ideal for Employee Engagement?

What Are the key features of ActivTrak™ for Coaching?

How does ActivTrak™ facilitate Workforce Productivity Benchmarking?

What makes ActivTrak™ ideal for Collaboration?

What makes ActivTrak™ ideal for Helpdesk Management?

What is ActivTrak™?

ActivTrak™is a cloud-based workforce productivity and analytics software that collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant. It allows businesses to gain insights on and improve employee productivity. It empowers people, increases productivity, reduces risk, and sparks healthy work habits.

It provides data-driven insights through intuitive reports and dashboards to improve workforce productivity and operational efficiency. It delivers visibility into how time is being spent across people, processes and technology, provides managers of remote teams with the insights to guide their team members to success, and monitors employee workflows and resource utilization for productivity and operational compliance.

Some of its features include dashboards for analysis of workforce productivity and operational efficiency, productivity reports, workforce insights, benchmarks and goals, activity classification, application and website usage, alarms, activity logs, integrations, real-time user activity, website blocking, and more.

What is ActivTrak™ used for?

ActivTrak™ is a Employee Monitoring Software mainly used by its customers to Improve Employee Productivity and Scale Best Practices by Employee Engagement, Coaching and Workforce Productivity Benchmarking .

What are the top features of ActivTrak™?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of ActivTrak™.

Who uses ActivTrak™?

ActivTrak™ is used by Information Technology And Services, Human Resources and Entertainment among other industries.

What are ActivTrak™ alternatives?

Rippling, MentorcliQ, Deputy and Berqun are popular alternatives for ActivTrak™.

Where is ActivTrak™ located?

ActivTrak™ is headquartered at 3101 Bee Cave Rd, Austin, Texas 78746, US.

9 buyers and buying teams have used Cuspera to assess how well ActivTrak™ solved their Employee Monitoring needs. Cuspera uses 4853 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Employee Monitoring needs.

CUSTOMERS TESTIMONIALS
ActivTrak™ testimonial

Chris Dixon

IT Systems Engineer

Linden Care Llc

I am glad that I went with ActivTrak. The whole process with ActivTrak has been seamless, even the upgrade from 50 to 100 employee package. I would recommend ActivTrak to everyone who owns a business. Testimonial By Chris Dixon
ActivTrak™ testimonial

Nick Coleman

CEO

Ship Sticks

There are two ways to look at misspent time: one is from the parental perspective, which is not the objective that we had, Instead, company management was looking to tighten up the customer service representative (CSR) workflow. The data ActivTrak collected showed them that CSRs were opening multip...le applications just to service one customer.

Testimonial By Nick Coleman
ActivTrak™ testimonial

Adam McGary

Owner

Capital Claims Management

ActivTrak provides real-time and historical data on the activities of employees not subject to direct physical monitoring. ActivTrak allows us to monitor real-time and historical performance which allows us to allocate work load more appropriately. ActivTrak also allows us to identify risks which m...ight otherwise be on identifiable given our hybrid organization of both office-based and remote employees.

Testimonial By Adam McGary
CUSTOMERS TESTIMONIALS
ActivTrak™ testimonial

Chris Dixon

IT Systems Engineer

Linden Care Llc

I am glad that I went with ActivTrak. The whole process with ActivTrak has been seamless, even the upgrade from 50 to 100 employee package. I would recommend ActivTrak to everyone who owns a business. Testimonial By Chris Dixon
ActivTrak™ testimonial

Nick Coleman

CEO

Ship Sticks

There are two ways to look at misspent time: one is from the parental perspective, which is not the objective that we had, Instead, company management was looking to tighten up the customer service representative (CSR) workflow. The data ActivTrak collected showed them that CSRs were opening multip...le applications just to service one customer.

Testimonial By Nick Coleman
ActivTrak™ testimonial

Adam McGary

Owner

Capital Claims Management

ActivTrak provides real-time and historical data on the activities of employees not subject to direct physical monitoring. ActivTrak allows us to monitor real-time and historical performance which allows us to allocate work load more appropriately. ActivTrak also allows us to identify risks which m...ight otherwise be on identifiable given our hybrid organization of both office-based and remote employees.

Testimonial By Adam McGary
 

ActivTrak Surpasses $50M in Annual Recurring Revenue,Achieving 70% Year-Over-Year Enterprise Growth

ActivTrak achieved a milestone by surpassing $50 million in annual recurring revenue, driven by a 70% year-over-year growth in enterprise deals. The company introduced new features like Essentials Pl...us, AI-Powered Summaries, and Headcount Planning, enhancing workforce analytics and productivity. Notably, Parts ASAP, a customer, reported a 28% productivity increase using ActivTrak's solutions, highlighting the platform's impact.

Read on →

York International Agency, LLC - Insurance

ActivTrak helped York International Agency, LLC, an insurance broker with 58 employees, improve productivity and maintain a strong company culture. The company used ActivTrak to measure productivity ...during a shift to remote work. ActivTrak's easy interface and reporting made it simple to track employee performance. The data supported annual reviews and promoted trust and accountability. York International quickly transitioned to remote work using ActivTrak, staying ahead of local competitors.

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Parts ASAP - Manufacturing

ActivTrak Workforce Analytics helped Parts ASAP improve productivity and efficiency. The company faced challenges after acquiring 18 companies and moving to remote work. ActivTrak provided tools to m...easure productivity, secure data, and optimize technology use. Parts ASAP achieved a 122X ROI, a 42% drop in unproductive time, and gained 12,000 more productive hours each month. The solution delivered $6.82 million in benefits.

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Echo Global Logistics - Transportation/trucking/railroad

Echo Global Logistics used ActivTrak's workforce analytics platform to improve productivity and measure technology success. After 18 acquisitions and a shift to remote work, Echo needed better visibi...lity into workforce activities. They started with a 75-person pilot and expanded to over 2,000 users. ActivTrak helped Echo save $600K in labor, optimize staffing, and build a culture of trust.

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A leading healthcare revenue management company - Healthcare

ActivTrak helped a healthcare revenue management company track productivity and verify billing accuracy for over 600 remote contractors. The company faced challenges with manual hour verification and... limited data retention. ActivTrak's workforce analytics platform streamlined hour verification and expanded data retention. The company saved $500,000 annually, achieved a 4X ROI, and reduced billing discrepancies by 80%.

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A leading global financial services company - Financial Services

ActivTrak helped a leading global financial services company improve contact center productivity. The company replaced Verint Desktop and Process Analytics with ActivTrak to better manage 1,200 hybri...d and remote agents. ActivTrak automated data collection and reporting, saving time for managers. The company gained 1,200 hours per week in productivity. They saved $1.6 million in hiring costs. Schedule adherence improved by 12%.

Read on →

Using Workforce Analytics to Maximize Workplace Efficiency & Productivity (Product Overview)

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Peers used ActivTrak™ for Employee engagement and coaching

ActivTrak™ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.11/5

Read Reviews (2)
Analytics

4.00/5

Read Reviews (526)
Custom Reports

3.94/5

Read Reviews (885)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.11/5

Read Reviews (2)
Analytics

4.00/5

Read Reviews (526)
Custom Reports

3.94/5

Read Reviews (885)

Software Failure Risk Guidance

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for ActivTrak™

Overall Risk Meter

Low Medium High

Top Failure Risks for ActivTrak™

ActivTrak, Inc. News

Awards
 

ActivTrak Closes Record Year with Strategic Investment, Surpassing 1 Million Users - PR Newswire

ActivTrak has been ranked No. 3379 on the 2025 Inc. 5000 list, marking its sixth appearance. The company is recognized for its 117% three-year revenue growth, placing it 363 among software companies. CEO Heidi Farris highlighted the significance of this achievement, emphasizing the role of workforce analytics in driving productivity and performance.

Awards
 

ActivTrak Wins Best Workforce Intelligence & People Analytics Award from Brandon Hall Group - PR Newswire

ActivTrak has been awarded the Silver 2025 Excellence in Technology Award for Best Workforce Intelligence & People Analytics by Brandon Hall Group. This marks the fifth consecutive year ActivTrak has been recognized by the group. The company's AI-powered platform helps organizations optimize workforce performance and manage resources effectively, addressing productivity losses. ActivTrak's tools provide insights into financial and operational inefficiencies, supporting strategic decision-making and AI integration in workforce management.

Awards
 

ActivTrak Recognized in 451 Research Market Insight Report for Workforce Intelligence ...

ActivTrak has been recognized in a 451 Research Market Insight Report for its evolution from productivity monitoring to a comprehensive workforce intelligence platform. The report highlights ActivTrak's AI-powered enhancements, including AI Coach, which provides automated performance insights. The platform's ethical data collection and privacy-focused approach differentiate it in the workforce analytics market.

Awards
 

ActivTrak CEO Heidi Farris Named Top HR Software Executive of 2025

ActivTrak CEO Heidi Farris has been recognized as a Top HR Software Executive of 2025 by The Software Report. This accolade highlights her leadership in driving ActivTrak's growth in workforce analytics, achieving significant revenue milestones. Farris's strategic vision has positioned ActivTrak as a leader in enterprise software, emphasizing innovation and performance improvement.

ActivTrak, Inc. Profile

Company Name

ActivTrak, Inc.

Company Website

https://www.activtrak.com/

HQ Location

3101 Bee Cave Rd, Austin, Texas 78746, US

Employees

11-50

Social

Financials

SERIES B