Comparison Summary
This comparison report of Adobe Workfront vs. ServiceNow is based on a specific set of business needs and context. The comparison uses 19866 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Adobe Workfront and ServiceNow
Adobe Workfront, Wrike, ClickUp, etc., belong to a category of solutions that help Project Management, whereas ServiceNow, Freshservice, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Adobe Workfront covers Collaboration, Workflow Management, Helpdesk Management with User Generated Content, Engagement Management, etc.
ServiceNow focuses on Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.
"As our products and brands expand year to year, and the expectation by consumers and customers increases to see and learn more, it’s essential to organize, automate and utilize all of our assets so that we have more time to focus on creative quality... versus administration. " - Brennan Swing
"With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it. " - 7-Eleven
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Work Management Built for the Enterprise - to connect, collaborate and execute on complex workflows
ServiceNow - Digital Workflows for Enterprise - Make work ...
Age
1982
Financials
SERIES A
IPO
Business Need
Total Processes
(we found evidences for)
92
91
Total Goals
(we found evidences for)
18
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Improve internal communications
-
Improve visibility
-
Scale best practices
-
Enhance customer relationships
-
Improve ROI
-
Acquire customers
-
Grow market share
-
Enter new markets internationally or locally
-
Improve efficiency
-
Increase sales & revenue
-
Manage risk
-
Launch new products
-
Improve stakeholder relations
-
Establish thought leadership
-
Improve digital and social presence
-
Improve consistency
-
Shorten ramp up time
-
Increase customer life time value
- See 15 more
-
Scale best practices
-
Acquire customers
-
Enhance customer relationships
-
Manage risk
-
Improve internal communications
-
Improve ROI
-
Improve efficiency
-
Grow market share
-
Improve visibility
-
Launch new products
-
Improve stakeholder relations
-
Increase sales & revenue
-
Enter new markets internationally or locally
-
Improve consistency
-
Increase customer life time value
-
Improve digital and social presence
-
Establish thought leadership
- See 14 more
Top Channels
Channels Used
-
phone calls
-
e-mail
-
offline
-
user generated content
-
blogs
-
point of sale
-
chat
-
mobile
-
on premises
-
social media
-
website
-
mobile app
-
Slack
-
promotions
-
Facebook
-
games
-
support groups
-
trade shows
-
mass media
-
video
-
television
-
review sites
-
Amazon
-
events
-
LinkedIn
-
radio
-
Twitter
-
omnichannel
- See 25 more
-
phone calls
-
e-mail
-
offline
-
user generated content
-
blogs
-
point of sale
-
chat
-
mobile
-
on premises
-
social media
-
website
-
mobile app
-
Slack
-
promotions
-
Facebook
-
games
-
support groups
-
trade shows
-
mass media
-
video
-
television
-
review sites
-
Amazon
-
events
-
LinkedIn
-
radio
-
Twitter
-
omnichannel
- See 25 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
