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Compare Aircall.io vs Alvaria

Comparison Summary

For Aircall.io vs Alvaria comparison, Our AI algorithm looked at 4825 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Aircall.io and Alvaria to solve their respective business needs.

Pros and cons of Aircall.io and Alvaria

Aircall.io is more suited to businesses that require Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls where as Alvaria is focused towards Engagement Management and Helpdesk Management with Phone Calls .

logo Aircall.io

Focus area

Aircall.io is better than Alvaria for

Software Failure Risk

  • low

logo Alvaria

Focus area

Software Failure Risk

  • low

About

Aircall | Cloud Call Center Software & Business Phone System

Enterprise Contact Center Solutions

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

79

53

Total Goals
(we found evidences for)

15

11

Top Processes

Evidences indicate better relative satisfaction



sales call management


communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list


engagement management

engaging and following up



workflow management


training & onboarding



conference call management


customer case management



business development


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics


competitive intelligence


sales document management

proposal & quote management


international marketing


generation of new leads




lifetime value management


conversion management


social media marketing


revenue cycle management


lead qualification

lead qualification: technographic


campaign management


compliance & governance


account management




content management


relationship management



touchpoint management


products & pricelist management



rating and review management


loyalty management

customise loyalty program



motivation management


performance management




Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve efficiency

  • Enter new markets internationally or locally

  • Scale best practices

  • Build brand awareness

  • Improve visibility

  • Grow market share

  • Launch new products

  • Improve ROI

  • Improve internal communications

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve consistency

  • See 12 more
  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase customer life time value

  • Scale best practices

  • Establish thought leadership

  • Grow market share

  • Launch new products

  • Improve brand engagement

  • Improve ROI

  • Improve internal communications

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • promotions

  • omnichannel

  • channel partners

  • games

  • offline

  • mobile app

  • on premises

  • coupons

  • e-mail

  • social media

  • user generated content

  • blogs

  • point of sale

  • review sites

  • Amazon

  • LinkedIn

  • text SMS

  • chat

  • website

  • See 18 more
  • phone calls

  • mobile

  • promotions

  • omnichannel

  • channel partners

  • games

  • offline

  • mobile app

  • on premises

  • coupons

  • e-mail

  • social media

  • user generated content

  • blogs

  • point of sale

  • review sites

  • Amazon

  • LinkedIn

  • text SMS

  • chat

  • website

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting