Alvaria Overview

Alvaria, powered by innovative technology, helps customers see greater returns and find efficiencies. Increased employee and customer retention is reported.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Alvaria.

Other use cases:

  • Customise Loyalty Program
  • Campaign Management
  • Sales Call Management
  • Customer Feedback Management
  • Workflow Management
  • Channel Marketing
  • Motivation Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Alvaria.

Other priorities:

  • Improve Efficiency
  • Increase Customer Life Time Value
  • Scale Best Practices
  • Establish Thought Leadership
  • Grow Market Share
  • Launch New Products
  • Improve Brand Engagement
  • Improve ROI
  • Improve Internal Communications
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Alvaria Use-Cases and Business Priorities: Customer Satisfaction Data

Alvaria works with different mediums / channels such as Phone Calls. and Promotions.

Alvaria's features include Gamification, Alerts: Popups & Notifications, Rewards, etc. and Alvaria support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Alvaria analytics capabilities include Custom Reports, and Analytics.

Alvaria, Metaphor Contact Center, ComputerTalk, iPresso, Talkdesk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Alvaria Use Cases

How does Alvaria address your Engagement Management Challenges?

How can Alvaria enhance your Helpdesk Management process?

Why is Alvaria the best choice for Contact List Management?

How does Alvaria facilitate Customise Loyalty Program?

What benefits does Alvaria offer for Campaign Management?

32+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Alvaria solved their Contact Center Software needs. Cuspera uses 1175 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Alvaria case study
Financial Services
Financial Services
CASE STUDY Hoist Finance

Cloud-based solutions from Alvaria improved outbound call efficiency by 45%.

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Alvaria case study
Information Technology and Services
Information Technology and Services
CASE STUDY BAC Credomatic

Empowered agents with flexible scheduling tools, improving productivity and satisfaction.

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Alvaria case study
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CASE STUDY Leading provider of customer engagement solutions

Alvaria helped a telecommunications company improve customer satisfaction by 12% and decrease call handle time by 5%.

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Frequently Asked Questions(FAQ)

for Alvaria

What is Alvaria used for?

Alvaria is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of Alvaria?

Gamification, Alerts: popups & Notifications and Rewards are some of the top features of Alvaria.

What are Alvaria alternatives?

Metaphor Contact Center, ComputerTalk, IPresso and Talkdesk are popular alternatives for Alvaria.

Where is Alvaria located?

Alvaria is headquartered at 8101 E, Prentice Ave, Suite 350 Greenwood Village, CO 80111.
lightning

Peers used Alvaria for engagement management and helpdesk management

Alvaria Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.25/5 ★

Read Reviews (32)
Custom Reports

4.41/5 ★

Read Reviews (84)
Analytics

4.34/5 ★

Read Reviews (61)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.25/5 ★

Read Reviews (32)
Custom Reports

4.41/5 ★

Read Reviews (84)
Analytics

4.34/5 ★

Read Reviews (61)

Software Failure Risk Guidance

?

for Alvaria

Overall Risk Meter

Low Medium High

Top Failure Risks for Alvaria

Alvaria News

Alvaria Unveils the Alvaria Intelligence Platform to Elevate Contact ...

Alvaria CX launches the Alvaria Intelligence Platform to enhance contact center capabilities with AI, integrating compliance, AI, and digital channels.

10/12/2024 - source

Alvaria's Workforce Enterprise Suite Becomes Aspect - MarTech Cube

Alvaria’s Workforce Enterprise Suite is now called Aspect.

22/09/2024 - source

Alvarias Workforce Enterprise Suite Becomes Aspect - Business Wire

Alvaria's Workforce Enterprise Suite has been rebranded as Aspect, according to Business Wire.

19/09/2024 - source

Alvaria Profile

Company Name

Alvaria

Company Website

https://www.alvaria.com/

HQ Location

8101 E, Prentice Ave, Suite 350 Greenwood Village, CO 80111

Employees

1001-5000

Social

Financials

PRIVATE