Alvaria: Use-Cases, Insights and Reviews | 2024 Cuspera

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Enterprise Contact Center Solutions

AI Powered

Alvaria Overview

Alvaria, powered by innovative technology, helps customers see greater returns and find efficiencies. Increased employee and customer retention is reported.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Alvaria.

Other use cases:

Customise Loyalty Program
Campaign Management
Sales Call Management
Customer Feedback Management
Workflow Management
Channel Marketing
Motivation Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Alvaria.

Other priorities:

Improve Efficiency
Increase Customer Life Time Value
Scale Best Practices
Establish Thought Leadership
Grow Market Share
Launch New Products
Improve Brand Engagement
Improve ROI
Improve Internal Communications

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Alvaria Use-Cases and Business Priorities: Customer Satisfaction Data

Alvaria works with different mediums / channels such as Phone Calls. and Promotions.

Alvaria's features include Gamification, Alerts: Popups & Notifications, Rewards, etc. and Alvaria support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Alvaria analytics capabilities include Custom Reports, and Analytics.

Alvaria, Metaphor Contact Center, ComputerTalk, iPresso, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Alvaria Use Cases

How can Alvaria optimize your Engagement Management Workflow?

Alvaria helps companies engage customers through various communication channels, including phone, text, chat, social media, email, and mobile apps. Alvaria provides tools and insights to manage employee performance and engagement, encouraging agents to excel through gamification and mobile apps. Alvaria assists in meeting regulatory compliance requirements for contact centers.

"...Alvaria gives you the self-service and live contact management tools to maximize engagement, improve the quality and effectiveness of customer interactions and meet regulatory and compliance requirements...." Outbound Call Center Dialer Software

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What makes Alvaria ideal for Helpdesk Management?

What Are the key features of Alvaria for Contact List Management?

What solutions does Alvaria provide for Customise Loyalty Program?

Why is Alvaria the best choice for Campaign Management?

32+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Alvaria solved their Contact Center Software needs. Cuspera uses 1175 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
National Rural Telecommunications Cooperative Telecommunications	Telecommunications	CASE STUDY National Rural Telecommunications Cooperative Save 100 hours annually with automated tasks and scheduling. Read More
Hoist Finance Financial Services	Financial Services	CASE STUDY Hoist Finance Cloud-based solutions from Alvaria improved outbound call efficiency by 45%. Read More
BAC Credomatic Information Technology and Services	Information Technology and Services	CASE STUDY BAC Credomatic Empowered agents with flexible scheduling tools, improving productivity and satisfaction. Read More

Frequently Asked Questions(FAQ)

for Alvaria

What is Alvaria used for?

Alvaria is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of Alvaria?

Gamification, Alerts: popups & Notifications and Rewards are some of the top features of Alvaria.

What are Alvaria alternatives?

Metaphor Contact Center, ComputerTalk and IPresso are popular alternatives for Alvaria.

Where is Alvaria located?

Alvaria is headquartered at 8101 E, Prentice Ave, Suite 350 Greenwood Village, CO 80111.

Peers used Alvaria for engagement management and helpdesk management

Alvaria Competitors

Alvaria Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.25/5 ★ Read Reviews (32)
Custom Reports	4.41/5 ★ Read Reviews (84)
Analytics	4.34/5 ★ Read Reviews (61)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.25/5 ★ Read Reviews (32)
Custom Reports	4.41/5 ★ Read Reviews (84)
Analytics	4.34/5 ★ Read Reviews (61)

Software Failure Risk Guidance

for Alvaria

Overall Risk Meter

Low Medium High

Top Failure Risks for Alvaria

Alvaria News

Alvaria's Workforce Enterprise Suite Becomes Aspect - MarTech Cube

Alvaria’s Workforce Enterprise Suite is now called Aspect.

22/09/2024 - source

Alvarias Workforce Enterprise Suite Becomes Aspect - Business Wire

Alvaria's Workforce Enterprise Suite has been rebranded as Aspect, according to Business Wire.

19/09/2024 - source

Alvaria Spins Out Its WEM Suite, Brings Back the Aspect Brand - CX Today

Alvaria has spun out its Workforce Engagement Management (WEM) suite and reinstated the Aspect brand.

05/09/2024 - source

Alvaria Profile

Company Name

Alvaria

Company Website

https://www.alvaria.com/

HQ Location

8101 E, Prentice Ave, Suite 350 Greenwood Village, CO 80111

Employees

1001-5000

Social

Financials

PRIVATE