Overview: Aircall.io and Enghouse Interactive as Contact Center Software Category solutions.

Aircall.io stands out in the Contact Center Software space with robust capabilities in helpdesk management and sales call management, complemented by features like extensive analytics and easy integration. Suitable for large enterprises across various industries, it offers comprehensive vendor support including 24/7 assistance. Meanwhile, Enghouse Interactive focuses more on sales call management and helpdesk functions, with a limited yet essential feature set including integration and custom reports. It serves mid-market and enterprise segments, primarily in consumer goods and hospitality industries, with an emphasis on training and onboarding support.

Aircall.io and Enghouse Interactive: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Aircall.io excels in helpdesk management and comprehensive sales call management, making it a strong fit for businesses needing robust communication and support systems. read more →

Enghouse Interactive supports sales call management and helpdesk functions, offering engaging call management and useful customer feedback options. read more →

Business Goals

Aircall.io helps acquire customers, increases sales and revenue, and enhances customer relationships for strategic business growth. read more →

Enghouse Interactive focuses on enhancing customer relationships and improves efficiency for businesses looking for focused development. read more →

Core Features

Aircall.io includes standout features like advanced analytics, integration, custom reports, and an emphasis on security and privacy. read more →

Enghouse Interactive offers essential features like integration, custom reports, and a focus on security and privacy; ideal for structured business setups. read more →

Vendor Support

Aircall.io provides comprehensive vendor support with dynamic options like phone, chat, email support, and 24/7 availability. read more →

Enghouse Interactive emphasizes training and onboarding, while offering standard phone, chat, and email support with 24/7 options. read more →

Segments and Industries

Aircall.io caters to large enterprises, particularly in the internet, financial services, and entertainment industries. read more →

Enghouse Interactive serves mid-market and enterprise segments, mainly in consumer goods and hospitality sectors. read more →

Operational Alignment

Aircall.io integrates well into large-scale, complex operations with its powerful support and extensive communication management. read more →

Enghouse Interactive suits smaller or mid-sized operations with its focus on specific industry needs and customizable options. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Email Support

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Chat Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Aircall.io and Enghouse Interactive

How does Aircall.io and Enghouse Interactive facilitate Helpdesk Management?

Aircallio and Enghouse Interactive both offer call center software designed to manage customer support operations. Aircallio focuses on providing a simple and easy-to-use solution for small call centers, while Enghouse Interactive offers more advanced features and scalability for larger call centers. Enghouse Interactive emphasizes real-time call center data and reporting, while Aircallio prioritizes call validation and integration with CRM systems.

"...It was also really easy to integrate Aircall with our excisting helpdesk, in our case Zendesk and also our CRM...." Peer review by Anna K

"...that it has all the features you possibly would want when it comes to call center operations..." Peer review by Verified Reviewer, Consumer Goods

How efficiently Does Aircall.io and Enghouse Interactive manage your Communication Management?

Aircallio focuses on call management and tracking, allowing users to monitor calls, record conversations, and follow up on leads. Aircallio also allows users to make calls, transfer calls, and share call access. Enghouse Interactive provides a comprehensive customer interaction management solution encompassing call handling, directory and presence information, and cloud-based services. However, Aircallio lacks the ability to send text messages and its search function can be challenging, while Enghouse Interactive has limitations with its Snapshot program.

"...It has been a great tool to manage and communicate with prospects, customers and investors...." Peer review by Tracy A

"...The company develops a comprehensive portfolio of customer interaction management solutions...." Peer review

How does Aircall.io and Enghouse Interactive facilitate Engagement Management?

Aircallio focuses on simplifying customer engagement by making it easier to track and follow up on calls. Aircallio provides features such as voicemails, call history, and integration with other platforms. Enghouse Interactive offers a comprehensive range of customer interaction management solutions that are scalable and customizable to meet specific business needs. Enghouse Interactive emphasizes enhancing the contact center experience through technology and expertise, enabling personalized interactions across multiple channels.

"...Some unique pros: + Set open hours and a unique message for customers who call off-hours + Voicemails and clear "follow-ups" history visible for you + Individual team members can have their own extensions if you'd like to have set up individual business phone numbers so customers can reach you directly after you've had an initial conversation + ZenDesk integration has been really helpful for us to keep conversations together + Frequent updates provide improvements + Super responsive support from the Aircall team + Amazingly reasonable price for what it offers!..." Peer review by Jenn Kim

"...But it is refreshing for agents to be trained on the Syntellect CIM system even though they have had no past experience working with customer interaction management software...." Peer review by Isabelle Bignall, Head of Contact Center Services, Cardiff Council

What solutions does Aircall.io and Enghouse Interactive provide for Contact List Management?

Aircallio and Enghouse Interactive both offer contact list management features. Aircallio allows users to add, edit, and manage contacts, while also integrating with other tools like HubSpot. Enghouse Interactive provides an omni-channel experience with universal queueing and complete interaction history. However, Aircallio lacks a mobile app to manage call logs, contacts, and outgoing calls. In contrast, Enghouse Interactive focuses on enhancing the overall contact center experience.

"...We were on Dialpad before this, but we did not like their contact management and SMS..." Peer review by Administrator

"...Powerful search capabilities connect SunTrust s online banking customers with vast amounts of information, allowing them to quickly find answers themselves instead of contacting the call center directly...." Peer review by SunTrust Bank, SunTrust Bank