Aircall.io vs. Evolve IP: Contact Center Software Solution Comparison 2025

Overview: Aircall.io and Evolve IP as Contact Center Software Category solutions.

In comparing Aircall.io and Evolve IP, both serve the Contact Center Software category but differ significantly in capabilities and target markets. Aircall.io excels with its broad support for various sales and communication processes, while emphasizing international scalability for large enterprises and financial services. Evolve IP, with a more focused feature set, serves primarily small and enterprise clients within niche sectors like legal services, focusing on security and compliance. Businesses should weigh the broader reach of Aircall.io against the specialized approach of Evolve IP.

Aircall.io: Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

Evolve IP: Evolve IP provides cloud desktop solutions, integrating essential productivity tools into a secure platform. IT professionals are supported to enhance the future of work.

Aircall.io and Evolve IP: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Aircall.io supports helpdesk management, sales call management, and call recording, offering comprehensive tools for tracking and engagement. read more →

Evolve IP focuses on smaller scales of helpdesk and call management with an emphasis on customer feedback. read more →

Business Goals

Aircall.io helps businesses acquire customers, increase sales, and enhance customer relationships, with a clear aim at efficiency and market expansion. read more →

Evolve IP is more oriented towards enhancing customer relationships and improving stakeholder relations in targeted markets. read more →

Core Features

Aircall.io stands out with integrations, custom reports, and a focus on analytics and data import/export capabilities for seamless business operations. read more →

Evolve IP offers essential features like integration and security, but with a narrower scope compared to Aircall.io. read more →

Vendor Support

Aircall.io provides extensive support with phone, chat, email, and 24/7 services, catering to diverse operational needs. read more →

Evolve IP offers 24/7 support but with limited options via phone, chat, and email. read more →

Segments and Industries

Aircall.io serves a wide range with a strong base in large enterprises and financial services. read more →

Evolve IP often finds its place among enterprise clients in non-profit and legal sectors. read more →

Operational Alignment

Aircall.io fits larger operational workflows, designed for complex environments with extensive communications needs. read more →

Evolve IP is suited to specific operational scales, often within niche industries with particular compliance and feedback needs. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Email Support

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Chat Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Aircall.io and Evolve IP

How efficiently Does Aircall.io and Evolve IP manage your Helpdesk Management?

Aircall focuses on streamlining customer support and sales engagement operations. It excels at managing inbound and outbound calls for small businesses, offering basic features like call routing, call queuing, and integrations with CRM systems. Evolve IP, however, is better suited for larger call centers with multi-location needs, offering features like advanced scheduling, call forwarding, and disaster recovery capabilities. Aircall lacks advanced reporting features, while Evolve IP's recording feature is still under development.

"...We implemented Aircall because we needed to record inquiry based calls to help improve our business and services...." Peer review by Verified Reviewer

"...I use Call center meeting room, IP telephone and advanced scheduling and call forwarding system everyday so as to be able to respond to tickets 24x7. ...." Peer review by Gopal C., Sr DBA, Insurance

How can Aircall.io and Evolve IP enhance your Communication Management process?

Aircallio and Evolve IP are both tools used to manage communications, but they differ in their features. Aircallio focuses on call tracking, recording, and monitoring, offering features like call forwarding, call history tracking, and customizable greetings. Evolve IP emphasizes a broader approach to communication management, encompassing various channels like virtual desktops, mobile device management, and unified communications services. However, Evolve IP also includes call monitoring features.

"...I love that they publish their tech roadmap, and take suggestions from their users...." Peer review by Mila S, Director, Operations, Financial Services

"...The tools available help us monitor our call service very efficiently...." Peer review by Joseph M., Systems Analyst, Medical Practice

How can Aircall.io and Evolve IP enhance your Engagement Management process?

Aircallio and Evolve IP both focus on streamlining customer interactions. Aircallio emphasizes ease of use with features like follow-up reminders and integrations with platforms like Zendesk. Evolve IP highlights its enterprise-grade business continuity and its ability to manage interactions across multiple channels through a single routing engine. While both tools offer follow-up capabilities, Aircallio focuses on individual follow-up actions, while Evolve IP prioritizes a more comprehensive and data-driven approach to customer engagement.