Aircall.io and Exotel, An In-Depth Comparison 2024

Comparison Summary

Aircall.io: Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

Exotel: Exotel enables intelligent customer conversations globally through voice, messaging, and video. Conversations can be crafted at scale with ease.

Aircall.io and Exotel: Customer Satisfaction Data

Most deployed common Use Cases for Aircall.io and Exotel

What makes Aircall.io and Exotel ideal for Helpdesk Management?

Aircallio and Exotel are both cloud-based systems that manage calls for businesses. Aircallio focuses on features like call routing, IVR, and call notes, while Exotel emphasizes automation and integration. Aircallio provides a virtual call center, while Exotel offers an app-to-app calling feature. Both systems integrate with other business tools.

"...Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes...." Peer review

"...If there s anything I need, the customer support at Exotel helps me sail through...." Peer review by Kaushal Sanghvi, Founder, Breathing Room

Why is Aircall.io and Exotel the best choice for Communication Management?

Aircallio and Exotel both allow users to track and monitor calls, record calls, and analyze call data. Aircallio offers additional features, such as setting up different messages and transferring calls, while Exotel provides automated SMS capabilities and multi-level IVR. Both platforms face limitations, as Aircallio lacks text messaging capabilities and Exotel may experience packet loss in call recordings.

"...I love that they publish their tech roadmap, and take suggestions from their users...." Peer review by Mila S, Director, Operations, Financial Services

"...Exotel is a call tracking solution with real-time notifications and analytics, multi-level IVR, and call recording capabilities...." Peer review

What benefits does Aircall.io and Exotel offer for Engagement Management?

Aircallio and Exotel both help businesses manage customer engagement through phone calls. Aircallio provides features such as call tracking, recording, and follow-up reminders, while Exotel offers a wider range of engagement options, including SMS, IVR calls, and video conferencing. Aircallio focuses on streamlining customer support and sales operations, while Exotel focuses on increasing user activation and conversions.

"...Some unique pros: + Set open hours and a unique message for customers who call off-hours + Voicemails and clear "follow-ups" history visible for you + Individual team members can have their own extensions if you'd like to have set up individual business phone numbers so customers can reach you directly after you've had an initial conversation + ZenDesk integration has been really helpful for us to keep conversations together + Frequent updates provide improvements + Super responsive support from the Aircall team + Amazingly reasonable price for what it offers!..." Peer review by Jenn Kim

"...Engagement between executive and customer, real-time tracking for lead generation, and how my team will solve the customer's problems...." Peer review by Janardhan P., Founder and CEO