Aircall.io and NICE CXone, An In-Depth Comparison 2024

Comparison Summary

Aircall.io: Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

NICE CXone: NICE CXone is an AI-driven cloud platform designed to enhance customer experience management across all journeys. It streamlines interactions for improved satisfaction and efficiency.

Aircall.io and NICE CXone: Customer Satisfaction Data

Most deployed common Use Cases for Aircall.io and NICE CXone

How can Aircall.io and NICE CXone optimize your Helpdesk Management Workflow?

Both Aircallio and Nice Cxone are cloud-based phone systems designed for call centers. Aircallio is known for its ease of use and is a good option for smaller call centers with simpler needs. Nice Cxone offers more advanced features and reporting capabilities, making it a suitable choice for larger call centers. However, both tools have limitations; Aircallio lacks advanced call center features, while Nice Cxone has a complex user interface and expensive implementation.

"...I have been trying a lot of other call center softwares and it's by far the best...." Testimonial by Nicolas Bitner, Business Solutions Director, Follow Analytics

"...The amount of support and help I have been given by inContact has been fantastic...." Peer review by Warren J., Telecom/WFM Product Manager and Admin, Non-Profit Organization Management

What benefits does Aircall.io and NICE CXone offer for Engagement Management?

Aircallio and Nice Cxone both focus on improving customer engagement. Aircallio emphasizes features for tracking and managing calls, simplifying follow-up processes. Nice Cxone aims to increase customer interaction across multiple channels and improve agent engagement. However, the comments highlight a limitation with Nice Cxone's implementation team.

"...We can both take calls at any time of the day and increase our order conversion rate by interacting directly with customers when they have a question...." Peer review by Jonathan C., Research

"...Not only have they had tools and technology to answer our production, quality and customer interaction needs, but they are good about suggesting additional solutions for areas of opportunity we didn't even think of...." Peer review by Mike B, Senior Contact Center Manager

How can Aircall.io and NICE CXone optimize your Contact List Management Workflow?

Aircallio and Nice Cxone both allow for managing contact lists. Aircallio offers more features, such as assigning tags and comments to contacts. Aircallio integrates with other platforms like HubSpot, allowing for seamless contact management. However, Aircallio lacks a mobile app for managing call logs, contacts, and outgoing calls.

"...The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM...." Peer review by Ian P., Principal Account Executive

"...Only the primary disposition and the disposition comments are available in canned or custom data reports, the secondary disposition can only be reviewed for each call individually in the contact history report...." Peer review by Paul Klein, Medical Devices