Aircall.io and Toky, An In-Depth Comparison 2024

Comparison Summary

Aircall.io: Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

Toky: Toky offers CRM integrations, call queue, voicemail, call recording, call forwarding, and more for business call centers. Virtual phone system enhances efficiency and connectivity.

Aircall.io and Toky: Customer Satisfaction Data

Most deployed common Use Cases for Aircall.io and Toky

What makes Aircall.io and Toky ideal for Helpdesk Management?

Aircallio and Toky are both virtual phone systems designed for call centers. Aircallio offers a broader range of features, including call validation, unlimited concurrent calls, and extensive integration with CRM systems. Toky focuses on simplicity and ease of use, providing a streamlined platform for setting up a call center quickly and efficiently.

"...It was also really easy to integrate Aircall with our excisting helpdesk, in our case Zendesk and also our CRM...." Peer review by Anna K

"...You can have, in an hour or so, a top tier call center platform...." Testimonial by Gonzalo B, Manager

What solutions does Aircall.io and Toky provide for Communication Management?

Aircallio and Toky both focus on managing and tracking calls for businesses. Aircallio provides features to record calls, track call history, and monitor call activity, while Toky offers SMS messaging capabilities. Toky also allows for call monitoring and whispering features, while Aircallio lacks SMS capabilities and struggles with call searching.

"...The idea was to replace our old, dusty VOIP solution with a solution that can manage and track our calls and performance in a great way...." Peer review by Kees R., Internet

"...My primary mode of communication is via SMS and the option to send SMS messages based on a variety of Zapier triggers has allowed me to gain a significant advantage over my competition in the NYC rental market...." Peer review by Keith D., Real Estate Agent, Real Estate

How can Aircall.io and Toky enhance your Contact List Management process?

Aircallio and Toky both allow users to manage contacts. Aircallio allows users to track prospect contacts and coordinate them with HubSpot, while Toky can integrate with CRM platforms such as Zoho, Zendesk, and HubSpot. Aircall has a web interface and mobile apps for managing contacts, but it lacks a mobile app for call management. Toky integrates with Zapier, enabling users to transfer call information to other applications and send SMS messages.

"...Track prospect contacts and coordinate it all via HubSpot...." Peer review by Omar F, Marketing Manager

"...Call leads and contacts, with a single click and without leaving Infusionsoft. ..." Infusionsoft business phone integration

How efficiently Does Aircall.io and Toky manage your Engagement Management?

Aircallio and Toky both help businesses manage customer engagement through phone calls. Aircallio focuses on features like scheduling open hours and managing individual team extensions, while Toky emphasizes integrations with platforms like Slack and Zendesk, enabling efficient follow-up calls within those platforms. Both platforms offer call recording, tracking, and analytics to help businesses monitor and improve customer interactions.

"...About Aircall Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations...." Peer review