Aircall.io vs. Toky: Contact Center Software Solution Comparison 2025

Overview: Aircall.io and Toky as Contact Center Software Category solutions.

Aircall.io and Toky offer robust solutions in the Contact Center Software category, with distinct strengths. Aircall.io excels in larger enterprises, supporting a range of key activities like sales and helpdesk management, while facilitating diverse business goals such as customer acquisition and relationship enhancement. Conversely, Toky shines in increasing sales revenue through compact features and strong integration capabilities, appealing to sectors like Financial Services and IT. Both cater to different operational needs and customer segments, aiding businesses to choose the best fit for their goals.

Aircall.io: Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

Toky: Toky offers CRM integrations, call queue, voicemail, call recording, call forwarding, and more for business call centers. Virtual phone system enhances efficiency and connectivity.

Aircall.io and Toky: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Aircall.io supports diverse key activities such as helpdesk management, sales call management, and call recording, crucial for effective communication solutions. read more →

Toky facilitates sales call management and helpdesk solutions, placing emphasis on streamlined communication and engagement management. read more →

Business Goals

Aircall.io helps businesses acquire customers, increase sales, and enhance customer relationships, aligning with various strategic objectives. read more →

Toky excels in increasing sales revenue and improving internal communications, targeting efficient customer acquisition. read more →

Core Features

Core features of Aircall.io include powerful analytics, seamless data integration, and custom reporting, supporting complex business processes. read more →

Toky's standout features are advanced integration, AI-powered tools, and data export capabilities, ideal for dynamic environments. read more →

Vendor Support

Aircall.io offers comprehensive 24/7 support, including phone, email, and chat, catering to user preferences for continuous assistance. read more →

Toky provides essential support via phone and chat, with round-the-clock availability, aligning with operational needs for prompt support. read more →

Segments and Industries

Aircall.io serves large enterprises in various industries, notably Internet and Financial Services, suiting broad operational scales. read more →

Toky is popular among Financial Services and IT sectors, with a strong customer base in large enterprises and mid-market segments. read more →

Operational Alignment

Aircall.io is designed to fit complex operational workflows, supporting large-scale enterprises and diverse communication channels. read more →

Toky aligns with compact operational workflows, integrating well with digital and website communication channels for targeted industries. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Email Support

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Chat Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Aircall.io and Toky

How can Aircall.io and Toky optimize your Helpdesk Management Workflow?

Aircallio and Toky are both virtual phone systems designed for call centers. Aircallio offers a broader range of features, including call validation, unlimited concurrent calls, and extensive integration with CRM systems. Toky focuses on simplicity and ease of use, providing a streamlined platform for setting up a call center quickly and efficiently.

"...It was also really easy to integrate Aircall with our excisting helpdesk, in our case Zendesk and also our CRM...." Peer review by Anna K

"...It's the easiest way to set up your own call center with local numbers, IVR, etc...." Peer review by Gonzalo B., CMO, Legal Services

Why is Aircall.io and Toky the best choice for Communication Management?

Aircallio and Toky both focus on managing and tracking calls for businesses. Aircallio provides features to record calls, track call history, and monitor call activity, while Toky offers SMS messaging capabilities. Toky also allows for call monitoring and whispering features, while Aircallio lacks SMS capabilities and struggles with call searching.

"...Using the forward to mobile feature I need not worry that i'll miss something important - Equally as advantageous, is the feature to track and monitor calls as well as set greetings...." Peer review by Bill H., Director of Marketing, Entertainment

"...You can easily track calling statistics of your sales department...." Peer review by Vladislavs V., CEO

How does Aircall.io and Toky address your Contact List Management Challenges?

Aircallio and Toky both allow users to manage contacts. Aircallio allows users to track prospect contacts and coordinate them with HubSpot, while Toky can integrate with CRM platforms such as Zoho, Zendesk, and HubSpot. Aircall has a web interface and mobile apps for managing contacts, but it lacks a mobile app for call management. Toky integrates with Zapier, enabling users to transfer call information to other applications and send SMS messages.

"...Contacting new clients is crucial for me...." Peer review by Chris T, Business development manager

"...Call leads and contacts, with a single click and without leaving Freshsales. ..." Freshsales business phone integration

What solutions does Aircall.io and Toky provide for Engagement Management?

Aircallio and Toky both help businesses manage customer engagement through phone calls. Aircallio focuses on features like scheduling open hours and managing individual team extensions, while Toky emphasizes integrations with platforms like Slack and Zendesk, enabling efficient follow-up calls within those platforms. Both platforms offer call recording, tracking, and analytics to help businesses monitor and improve customer interactions.

"...Used this for tracking, recording calls and following up on them on an external system...." Peer review by Yuval L., Shipping fast and breaking stuff, Insurance