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Aircall.io vs Upland InGenius: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Aircall.io low Failure Risk for Upland InGenius low
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Comparison Summary

This comparison report of Aircall.io vs. Upland InGenius is based on a specific set of business needs and context. The comparison uses 4045 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Aircall.io and Upland InGenius

Aircall.io, Upland InGenius, Talkdesk, NICE CXone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Aircall.io covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

Upland InGenius focuses on Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.

"For a business development team, fast and easy dials are absolutely necessary. It directly impacts our velocity, and the volume of business we create and close. " - Kateryna Keretsman

"InGenius simplifies a difficult job. It provides the user with the information they need, as well as the solution to interact with our customer that much faster. " - Tiffany Thompson

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Aircall.io

Focus area

Aircall.io is better than Upland InGenius for

Software Failure Risk

  • low

logo Upland InGenius

Focus area

Software Failure Risk

  • low

About

Aircall | Cloud Call Center Software & Business Phone System

Deliver better service, sales, IT and HR support with CTI

Age

2010

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

79

22

Total Goals
(we found evidences for)

15

4

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (337)

Read Reviews (21)

sales call management

Read Reviews (216)

Read Reviews (15)

call recording

Read Reviews (179)

Read Reviews (8)

call analytics

Read Reviews (13)

Read Reviews (0)

communication management

Read Reviews (112)

Read Reviews (5)

tracking & monitoring communications

Read Reviews (97)

Read Reviews (3)

sending & publishing communications

Read Reviews (5)

Read Reviews (0)

contact list management

Read Reviews (76)

Read Reviews (1)

contacts history

Read Reviews (22)

Read Reviews (0)

creating contact list

Read Reviews (9)

Read Reviews (0)

engagement management

Read Reviews (51)

Read Reviews (12)

engaging and following up

Read Reviews (39)

Read Reviews (6)

collaboration

Read Reviews (45)

Read Reviews (0)

workflow management

Read Reviews (41)

Read Reviews (5)

training & onboarding

Read Reviews (39)

Read Reviews (0)

conference call management

Read Reviews (15)

Read Reviews (0)

customer case management

Read Reviews (14)

Read Reviews (0)

business development

Read Reviews (10)

Read Reviews (0)

customer feedback management

Read Reviews (10)

Read Reviews (22)

measuring customer satisfaction

Read Reviews (4)

Read Reviews (13)

measuring net promoter score

Read Reviews (2)

Read Reviews (7)

social media management

Read Reviews (10)

Read Reviews (0)

social media analytics

Read Reviews (10)

Read Reviews (0)

competitive intelligence

Read Reviews (6)

Read Reviews (0)

sales document management

Read Reviews (6)

Read Reviews (1)

proposal & quote management

Read Reviews (4)

Read Reviews (0)

international marketing

Read Reviews (5)

Read Reviews (0)

generation of new leads

Read Reviews (4)

Read Reviews (1)

lifetime value management

Read Reviews (3)

Read Reviews (0)

conversion management

Read Reviews (3)

Read Reviews (0)

social media marketing

Read Reviews (3)

Read Reviews (0)

revenue cycle management

Read Reviews (3)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (1)

compliance & governance

Read Reviews (2)

Read Reviews (0)

account management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (0)

Read Reviews (6)

advocacy management

Read Reviews (0)

Read Reviews (8)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve efficiency

  • Enter new markets internationally or locally

  • Scale best practices

  • Build brand awareness

  • Improve visibility

  • Grow market share

  • Launch new products

  • Improve ROI

  • Improve internal communications

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve consistency

  • See 12 more

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • promotions

  • offline

  • on premises

  • omnichannel

  • See 2 more

  • phone calls

  • promotions

  • offline

  • on premises

  • omnichannel

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

{{{rsh_C_1}}}

medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting