Aircall.io and Vocalcom, An In-Depth Comparison 2024

Comparison Summary

Aircall.io: Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

Vocalcom: Vocalcom simplifies customer interactions with an all-in-one cloud contact center platform. It integrates phone, email, SMS, web chat, and social media into a single intuitive interface with CRM integration.

Aircall.io and Vocalcom: Customer Satisfaction Data

Most deployed common Use Cases for Aircall.io and Vocalcom

What Are the key features of Aircall.io and Vocalcom for Helpdesk Management?

Aircallio and Vocalcom are both designed to support contact centers. Aircallio is used primarily for customer support calls while Vocalcom is suitable for virtual call centers and offers support for email, chat, and social media interactions. Both tools offer call routing and integration with CRM systems.

"...Aircall helps us validating calls of our agents...." Peer review by Industry Analyst / Tech Writer

"...Vocalcom is the best call center software I have ever used, and I have used many...." Peer review by Michel Jarleton, SYNDIC+, SYNDIC+

How does Aircall.io and Vocalcom address your Engagement Management Challenges?

Aircallio and Vocalcom are both cloud-based platforms that help manage customer engagement. Aircallio focuses on streamlining phone-based interactions, offering features like call tracking, recording, and follow-up reminders. Vocalcom offers a wider range of communication channels, including phone, chat, email, text messaging, and social media, and integrates seamlessly with Salesforce. Both platforms aim to improve efficiency and customer experience, but Aircallio prioritizes phone interactions while Vocalcom offers a more comprehensive multi-channel solution.

"...The interaction between user and app is outstanding and the addition of their Google Chrome extension saves you valuable time by allowing you to make calls with nothing but a click on virtually any number on your screen...." Peer review by Dante R V, Gerente de servicios de atención al cliente, Insurance

"...Managers love it because of the tracking and dashboards while inside sales don't wear out their fingers dialing manually, can easily leave recorded voice-mails, schedule follow-ups and send emails and text messages with one click...." Peer review by Edouard Ibled, Sales & Marketing Manager, Gazprom Energy

How can Aircall.io and Vocalcom optimize your Communication Management Workflow?

Aircallio and Vocalcom both focus on managing communication with customers. Aircallio provides call tracking, recording, and monitoring capabilities. Vocalcom offers a more comprehensive approach, including text messaging and social media engagement. Vocalcom also integrates with various platforms, including Salesforce, while Aircallio lacks text messaging functionality and has a limited search function.

"...Answering calls, receiving voicemails, monitoring call volume, handle times, wait times and more...." Peer review by Rachel H, Director of Customer Service

"...Managers love it because of the tracking and dashboards while inside sales don't wear out their fingers dialing manually, can easily leave recorded voice-mails, schedule follow-ups and send emails and text messages faster ...." Peer review by IBLED Edouard, Oil & Energy

How does Aircall.io and Vocalcom facilitate Contact List Management?

Aircallio and Vocalcom both enable contact list management. Aircallio offers a mobile app for managing contacts and making calls, while Vocalcom does not. Vocalcom integrates with Salesforce, giving it a wider range of features for managing contacts, including predictive dialing and SMS messaging. Aircallio, however, allows users to track contacts through HubSpot.

"...so I haven't had to contact the customer support team, but you do get very short polite messages from their support team every now and again, just making sure that you are not having any problems with their service...." Peer review by Niall Higgins, Bar Manager, Blainroe Glof Club