Overview: Aircall.io and Vocalcom as Contact Center Software Category solutions.

Aircall.io and Vocalcom both offer robust contact center solutions tailored to different operational needs. Aircall.io excels in serving larger enterprises with a focus on comprehensive customer engagement and international market expansion. Vocalcom, on the other hand, caters to specific industries like Oil & Energy, prioritizing customer acquisition and enhancement of digital presence. While Aircall.io supports more extensive integrations, Vocalcom emphasizes real-time analytics through AI features, making it attractive for tech-driven environments with specific requirements.

Aircall.io: Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

Vocalcom: Vocalcom simplifies customer interactions with an all-in-one cloud contact center platform. It integrates phone, email, SMS, web chat, and social media into a single intuitive interface with CRM integration.

Aircall.io and Vocalcom: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Aircall.io focuses on capabilities like helpdesk and sales call management, aligning well with large enterprises needing streamlined communication and monitoring. read more →

Vocalcom supports engagement and communication management, beneficial for industries requiring strong customer interaction and follow-up. read more →

Business Goals

Aircall.io helps businesses acquire customers and increase sales, aligning with goals to enhance customer relationships and efficiency, especially for large-scale operations. read more →

Vocalcom is targeted towards acquiring customers and improving digital presence, making it suitable for businesses aiming to boost their social media reach. read more →

Core Features

Aircall.io provides features like extensive integrations and custom reports, meeting complex data import/export needs and promoting analytics use. read more →

Vocalcom offers AI-powered analytics and ease of data migration, which supports real-time decision-making in tech-savvy environments. read more →

Vendor Support

Aircall.io offers strong 24/7 phone support, addressing customer needs for reliable and immediate assistance in high-pressure settings. read more →

Vocalcom provides an emphasis on email support with continuous availability, catering to businesses that prefer asynchronous communication. read more →

Segments and Industries

Aircall.io services a wide range of sectors, prominently featuring large enterprises and internet-based industries. read more →

Vocalcom is primarily used by specific industries such as Oil & Energy, reflecting its niche market focus. read more →

Operational Alignment

Aircall.io is structured for operational workflows in large, diverse environments, supporting scalability and market expansion. read more →

Vocalcom fits into operational workflows needing robust analytics and engagement tools, primarily for medium to large-sized businesses. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Email Support

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Chat Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Aircall.io and Vocalcom

How efficiently Does Aircall.io and Vocalcom manage your Helpdesk Management?

Aircallio and Vocalcom are both designed to support contact centers. Aircallio is used primarily for customer support calls while Vocalcom is suitable for virtual call centers and offers support for email, chat, and social media interactions. Both tools offer call routing and integration with CRM systems.

"...A good tool for small companies that wants to setup customer support calls without needing the hardware...." Peer review by Tong (Tony) J., Computer Software

"...From your Call Center to the Web and Social Media...." Peer review

What makes Aircall.io and Vocalcom ideal for Engagement Management?

Aircallio and Vocalcom are both cloud-based platforms that help manage customer engagement. Aircallio focuses on streamlining phone-based interactions, offering features like call tracking, recording, and follow-up reminders. Vocalcom offers a wider range of communication channels, including phone, chat, email, text messaging, and social media, and integrates seamlessly with Salesforce. Both platforms aim to improve efficiency and customer experience, but Aircallio prioritizes phone interactions while Vocalcom offers a more comprehensive multi-channel solution.

"...Some unique pros: + Set open hours and a unique message for customers who call off-hours + Voicemails and clear "follow-ups" history visible for you + Individual team members can have their own extensions if you'd like to have set up individual business phone numbers so customers can reach you directly after you've had an initial conversation + ZenDesk integration has been really helpful for us to keep conversations together + Frequent updates provide improvements + Super responsive support from the Aircall team + Amazingly reasonable price for what it offers!..." Peer review by Jenn Kim

"...Managers love it because of the tracking and dashboards while inside sales don't wear out their fingers dialing manually, can easily leave recorded voice-mails, schedule follow-ups and send emails and text messages faster ...." Peer review by IBLED Edouard, Oil & Energy

What benefits does Aircall.io and Vocalcom offer for Communication Management?

Aircallio and Vocalcom both focus on managing communication with customers. Aircallio provides call tracking, recording, and monitoring capabilities. Vocalcom offers a more comprehensive approach, including text messaging and social media engagement. Vocalcom also integrates with various platforms, including Salesforce, while Aircallio lacks text messaging functionality and has a limited search function.

"...Using the forward to mobile feature I need not worry that i'll miss something important - Equally as advantageous, is the feature to track and monitor calls as well as set greetings...." Peer review by Bill H., Director of Marketing, Entertainment

"...Managers love it because of the tracking and dashboards while inside sales don't wear out their fingers dialing manually, can easily leave recorded voice-mails, schedule follow-ups and send emails and text messages faster ...." Peer review by IBLED Edouard, Oil & Energy

What Are the key features of Aircall.io and Vocalcom for Contact List Management?

Aircallio and Vocalcom both enable contact list management. Aircallio offers a mobile app for managing contacts and making calls, while Vocalcom does not. Vocalcom integrates with Salesforce, giving it a wider range of features for managing contacts, including predictive dialing and SMS messaging. Aircallio, however, allows users to track contacts through HubSpot.

"...The diary of missed calls and voicemail report helped us to have a closer contact with our clients and always meet their demands...." Peer review by Udson Witer, Internet