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Alchemer Enterprise Feedback Management Platform vs Delighted platform: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Alchemer Enterprise Feedback Management Platform low Failure Risk for Delighted platform medium
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Comparison Summary

This comparison report of Alchemer Enterprise Feedback Management Platform vs. Delighted platform is based on a specific set of business needs and context. The comparison uses 9566 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Alchemer Enterprise Feedback Management Platform and Delighted platform

Alchemer Enterprise Feedback Management Platform, Delighted platform, SmartSurvey, Qualtrics CoreXM, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Alchemer Enterprise Feedback Management Platform covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Helpdesk Management, etc.

Delighted platform focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

"The funny thing is that at the time (in 2012) we had no idea just how powerful Alchemer actually was or how much value it would bring to our organization. At face value, it just seemed like a better tool. " - Sean P

"Delighted shares a lot of values that we do: putting customers first, and making things intuitive and easy for the customer. Our team is built to be customer-centric throughout the acquisition, consideration, and retention phases, to not only meet c...ustomer needs, but also to engage and delight along the way. It’s my goal to understand the customer throughout the entire journey — and Delighted helps me do that. " - Samantha Lee

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than Delighted platform for

Software Failure Risk

  • low

logo Delighted platform

Focus area

Software Failure Risk

  • medium

About

Online Survey Software that helps you transform to a truly customer-centric organization

Customer feedback tool to gather actionable feedback from your customers

Age

2006

Financials

SEED

SEED

Business Need

Total Processes
(we found evidences for)

71

53

Total Goals
(we found evidences for)

16

13

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (329)

Read Reviews (581)

measuring customer satisfaction

Read Reviews (53)

Read Reviews (66)

measuring net promoter score

Read Reviews (37)

Read Reviews (243)

engagement management

Read Reviews (117)

Read Reviews (75)

engaging and following up

Read Reviews (94)

Read Reviews (63)

market research

Read Reviews (67)

Read Reviews (2)

helpdesk management

Read Reviews (62)

Read Reviews (32)

communication management

Read Reviews (58)

Read Reviews (26)

sending & publishing communications

Read Reviews (55)

Read Reviews (26)

training & onboarding

Read Reviews (51)

Read Reviews (8)

social media management

Read Reviews (38)

Read Reviews (23)

social media analytics

Read Reviews (34)

Read Reviews (20)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (22)

Read Reviews (9)

content management

Read Reviews (21)

Read Reviews (7)

content sharing

Read Reviews (13)

Read Reviews (6)

content curation

Read Reviews (6)

Read Reviews (0)

contact list management

Read Reviews (17)

Read Reviews (14)

creating contact list

Read Reviews (1)

Read Reviews (4)

products & pricelist management

Read Reviews (15)

Read Reviews (3)

sales document management

Read Reviews (15)

Read Reviews (8)

contract management

Read Reviews (7)

Read Reviews (1)

proposal & quote management

Read Reviews (3)

Read Reviews (2)

lead qualification

Read Reviews (14)

Read Reviews (3)

lead qualification: technographic

Read Reviews (9)

Read Reviews (2)

lead qualification: demographic

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (12)

Read Reviews (11)

campaign management

Read Reviews (9)

Read Reviews (5)

rating and review management

Read Reviews (8)

Read Reviews (14)

sales review & feedback

Read Reviews (8)

Read Reviews (4)

segmentation and targeting

Read Reviews (7)

Read Reviews (0)

generation of new leads

Read Reviews (7)

Read Reviews (1)

courses & assessment

Read Reviews (5)

Read Reviews (0)

create learning path

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (5)

Read Reviews (0)

community marketing

Read Reviews (4)

Read Reviews (0)

lifetime value management

Read Reviews (4)

Read Reviews (6)

loyalty management

Read Reviews (4)

Read Reviews (4)

identify target customers

Read Reviews (2)

Read Reviews (1)

customise loyalty program

Read Reviews (2)

Read Reviews (3)

business development

Read Reviews (3)

Read Reviews (0)

community building

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (2)

referral management

Read Reviews (1)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Establish thought leadership

  • Build brand awareness

  • Scale best practices

  • Grow market share

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Manage risk

  • See 13 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • website

  • mobile

  • chat

  • text SMS

  • Slack

  • social media

  • mobile app

  • phone calls

  • review sites

  • Glassdoor

  • offline

  • Whatsapp

  • on premises

  • point of sale

  • print media

  • Amazon

  • display advertisement

  • See 16 more

  • promotions

  • e-mail

  • website

  • mobile

  • chat

  • text SMS

  • Slack

  • social media

  • mobile app

  • phone calls

  • review sites

  • Glassdoor

  • offline

  • Whatsapp

  • on premises

  • point of sale

  • print media

  • Amazon

  • display advertisement

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting