Comparison Summary
This comparison report of Alchemer Enterprise Feedback Management Platform vs. Delighted platform is based on a specific set of business needs and context. The comparison uses 9566 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Alchemer Enterprise Feedback Management Platform and Delighted platform
Alchemer Enterprise Feedback Management Platform, Delighted platform, SmartSurvey, Qualtrics CoreXM, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Alchemer Enterprise Feedback Management Platform covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Helpdesk Management, etc.
Delighted platform focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
"The funny thing is that at the time (in 2012) we had no idea just how powerful Alchemer actually was or how much value it would bring to our organization. At face value, it just seemed like a better tool. " - Sean P
"We love Delighted – it is a simple and highly effective way to create a strong feedback loop between our customers and our support, product, engineering, marketing and management efforts. " - Ross Rader
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Alchemer Enterprise Feedback Management Platform
Focus area
Alchemer Enterprise Feedback Management Platform is better than Delighted platform for
Software Failure Risk
About
Online Survey Software that helps you transform to a truly customer-centric organization
Customer feedback tool to gather actionable feedback from your customers
Age
2006
Financials
SEED
SEED
Business Need
Total Processes
(we found evidences for)
71
53
Total Goals
(we found evidences for)
16
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Establish thought leadership
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Build brand awareness
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Scale best practices
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Grow market share
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Launch new products
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Improve efficiency
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Improve digital and social presence
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Improve stakeholder relations
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Improve ROI
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Improve internal communications
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Enter new markets internationally or locally
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Improve brand engagement
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Manage risk
- See 13 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve stakeholder relations
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Increase sales & revenue
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Increase customer life time value
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Enter new markets internationally or locally
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Launch new products
- See 10 more
Top Channels
Channels Used
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promotions
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e-mail
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website
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mobile
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chat
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text SMS
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Slack
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social media
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mobile app
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phone calls
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review sites
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Glassdoor
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offline
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Whatsapp
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on premises
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point of sale
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print media
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Amazon
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display advertisement
- See 16 more
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promotions
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e-mail
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website
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mobile
-
chat
-
text SMS
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Slack
-
social media
-
mobile app
-
phone calls
-
review sites
-
Glassdoor
-
offline
-
Whatsapp
-
on premises
-
point of sale
-
print media
-
Amazon
-
display advertisement
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
