Comparison Summary
This comparison report of Alchemer Enterprise Feedback Management Platform vs. ServiceGuru Kiosk is based on a specific set of business needs and context. The comparison uses 6620 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Alchemer Enterprise Feedback Management Platform and ServiceGuru Kiosk
Alchemer Enterprise Feedback Management Platform, ServiceGuru Kiosk, SmartSurvey, Qualtrics CoreXM, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Alchemer Enterprise Feedback Management Platform covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Helpdesk Management, etc.
ServiceGuru Kiosk focuses on Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.
"We see so much more. We can see so much more information than we could before, with this we can retain more new players, which is very important. " - Joana Freitas
"We thought we were getting a lot of feedback and reviews. Holy cow were we wrong. It's much easier to run each location on 500 ratings/reviews per month from our guests vs. 10. We had no idea what we didn't know. " - Bassel Osmani
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Alchemer Enterprise Feedback Management Platform
Focus area
Alchemer Enterprise Feedback Management Platform is better than ServiceGuru Kiosk for
Software Failure Risk
About
Online Survey Software that helps you transform to a truly customer-centric organization
Customer Service Review Tool to Collect and Measure Reviews at the Point of Service
Age
2006
Financials
SEED
Business Need
Total Processes
(we found evidences for)
71
12
Total Goals
(we found evidences for)
16
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Establish thought leadership
-
Build brand awareness
-
Scale best practices
-
Grow market share
-
Launch new products
-
Improve efficiency
-
Improve digital and social presence
-
Improve stakeholder relations
-
Improve ROI
-
Improve internal communications
-
Enter new markets internationally or locally
-
Improve brand engagement
-
Manage risk
- See 13 more
-
Improve digital and social presence
-
Enhance customer relationships
-
Grow market share
Top Channels
Channels Used
-
offline
-
on premises
-
review sites
-
promotions
-
social media
-
Facebook
-
Yelp
-
website
-
e-mail
-
coupons
-
Tripadvisor
- See 8 more
-
offline
-
on premises
-
review sites
-
promotions
-
social media
-
Facebook
-
Yelp
-
website
-
e-mail
-
coupons
-
Tripadvisor
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
