Alchemer Enterprise Feedback Management Platform vs. SmartSurvey: Customer Feedback Management Solution Comparison 2025

Overview: Alchemer Enterprise Feedback Management Platform and SmartSurvey as Customer Feedback Management Category solutions.

Alchemer and SmartSurvey both excel in collecting customer feedback with integrated conversational survey tools. Alchemer's advanced reporting and continuous support make it ideal for large organizations, while SmartSurvey caters to mid-markets with its focus on enhancing brand presence and social media engagement. Alchemer emphasizes data customization and broad industry use, whereas SmartSurvey appeals to government sectors with its efficiency-oriented features.

Alchemer Enterprise Feedback Management Platform: Alchemer transforms insights into action with powerful experience management and survey software. The platform provides enterprise feedback management tools and online survey capabilities.

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

Alchemer Enterprise Feedback Management Platform and SmartSurvey: Best Use cases based on the customer satisfaction data

Alchemer Enterprise Feedback Management Platform

4.4

SmartSurvey

4.6

Key Capabilities Supported

Alchemer provides comprehensive tools for collecting feedback, conducting market research, and managing helpdesk processes, catering to extensive organizational needs. read more →

SmartSurvey focuses on feedback collection, conversational surveys, and social media management, suiting businesses aiming to enhance communication and brand presence. read more →

Business Goals

Alchemer helps large enterprises improve customer satisfaction, acquire new customers, and build brand awareness through actionable insights. read more →

SmartSurvey targets improving customer satisfaction, building brand awareness, and increasing efficiency, aligning with small to mid-sized business growth strategies. read more →

Core Features

Alchemer stands out with custom reporting, seamless data import/export, and robust analytics, fitting enterprises needing advanced data tools. read more →

SmartSurvey offers detailed analytics and compliance features, with strong security and data management support, suitable for efficiency-minded businesses. read more →

Vendor Support

Alchemer offers 24/7 comprehensive vendor support via chat, phone, and email, suited for users needing constant assistance. read more →

SmartSurvey provides reliable support with 24/7 availability, focusing on email and phone assistance, ideal for simpler operational demands. read more →

Segments and Industries

Alchemer serves large enterprises predominantly, with strong presence in software, research, and education sectors. read more →

SmartSurvey is used in government administration and transportation, catering primarily to mid-market and large enterprises. read more →

Operational Alignment

Alchemer integrates into complex, data-driven operations, supporting extensive data management tasks across industries. read more →

SmartSurvey fits mid-market workflows, focusing on brand enhancement and communication management, perfect for moderate to large scale operations. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Alchemer Enterprise Feedback Management Platform and SmartSurvey

What Are the key features of Alchemer Enterprise Feedback Management Platform and SmartSurvey for Collecting Feedback?

Alchemer Enterprise Feedback Management Platform and Smartsurvey are both used for collecting feedback. Alchemer provides a broad range of features and options for customization, while Smartsurvey offers a variety of question types. Alchemer integrates with third-party tools, but lacks an app for mobile management, while Smartsurvey provides an easy-to-use interface for creating surveys.

"...I use it to run our own surveys and our customer's...." Peer review by Antonio P, Sócio-Proprietário

"...Array of Question Types SmartSurvey offers a variety of question types, permitting you to choose from choice matrix, ranking, text box, and basic multiple choice questions, as well as from semantic differential, continuous sum, Net Promoter Score (NPS), and advanced Likert scale questions...." Peer review from Featured Customers

What Are the key features of Alchemer Enterprise Feedback Management Platform and SmartSurvey for Engaging Conversational Surveys?

Alchemer Enterprise Feedback Management Platform and Smartsurvey both offer tools for creating engaging surveys. Alchemer Enterprise Feedback Management Platform emphasizes flexibility, allowing for various question formats and follow-up questions based on responses. Smartsurvey focuses on user-friendliness and engagement, providing options for mobile-friendly surveys and automated email reminders. Alchemer Enterprise Feedback Management Platform offers a broader range of features, while Smartsurvey excels in automated follow-up and reminders. Both platforms have limitations in customizing survey aesthetics.

"...employee engagement surveys 3. product development surveys ... and more......" Peer review by Jeremey D., Information Services

"...Increased number of responses which has helped increase employee engagement...." Peer review by Paula Lye, Health, Wellness and Fitness

What makes Alchemer Enterprise Feedback Management Platform and SmartSurvey ideal for Market Research?

Alchemer Enterprise Feedback Management Platform and Smartsurvey are both used for market research. Alchemer Enterprise Feedback Management Platform has powerful features that are useful for large-scale market research studies. Smartsurvey provides tools for a variety of market research needs, including surveys and data analysis. While both platforms are designed for market research, they differ in their focus and features.

"...We can do market studies in a very easy and simple way and we can carry out the surveys with just sharing a link in our social networks, mail or website...." Peer review by Marcelo G, Docente asociado

"...From event feedback to sophisticated market research, SmartSurvey is your best choice...." Case Study Alton Towers

How can Alchemer Enterprise Feedback Management Platform and SmartSurvey enhance your Communication Management process?

Alchemer Enterprise Feedback Management Platform and Smartsurvey both allow users to create and publish surveys through various channels, including email and social media. However, Alchemer offers more advanced features for managing and analyzing survey data, while Smartsurvey emphasizes user-friendly design and intuitive interface. Additionally, Alchemer's email sending functionality has been reported to be inconsistent, while Smartsurvey provides reliable and automated email notifications.

"...Surveygizmo is simple to use and has good automation capabilities, such as piping answers to new questions, sending emails/notifications based on responses...." Peer review by Konstantin D., Restaurants

"...Good interface with attractive options for survey Very easy to set up and publish Give good information of analysis with good range of display and presentation options...." Peer review by Paul Mulligan, Education