Guiding you to choose between Alchemer Enterprise Feedback Management Platform vs. Sogolytics: 2024

Comparison Summary

Alchemer Enterprise Feedback Management Platform: Alchemer transforms insights into action with powerful experience management and survey software. The platform provides enterprise feedback management tools and online survey capabilities.

Sogolytics: Sogolytics offers a secure experience management platform for creating surveys that measure engagement and gather feedback. It enhances customer retention, predicts issues, and provides insights through comprehensive analytics and multi-channel distribution.

Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than Sogolytics for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Sogolytics

Focus area

Sogolytics is better than Alchemer Enterprise Feedback Management Platform for

helpdesk management

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Alchemer Enterprise Feedback Management Platform and Sogolytics: Customer Satisfaction Data

Most deployed common Use Cases for Alchemer Enterprise Feedback Management Platform and Sogolytics

Why is Alchemer Enterprise Feedback Management Platform and Sogolytics the best choice for Collecting Feedback?

Alchemer Enterprise Feedback Management Platform and Sogolytics both collect feedback from customers and employees. Alchemer Enterprise Feedback Management Platform emphasizes survey creation and management, offering features for customization, various channels, and integrations. Sogolytics focuses on customer experience measurement, providing tools to track metrics such as Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score.

"...If you want to facilitate feedback to improve customer service, SurveyGizmo is what you're looking for...." Peer review by Karen s

"...We are now getting greater and more accurate response rates in our product surveys, customer feedback surveys with the versatility provided by SoGoSurvey. ...." Peer review by Verified Reviewer

How can Alchemer Enterprise Feedback Management Platform and Sogolytics enhance your Engaging Conversational Surveys process?

Alchemer Enterprise Feedback Management Platform and Sogolytics both allow users to create engaging surveys with various question formats and follow-up questions. Alchemer Enterprise Feedback Management Platform focuses on user-friendly design and extensive customization options, while Sogolytics emphasizes interactive features and real-time analytics. Alchemer Enterprise Feedback Management Platform offers more robust customization for branding and design, while Sogolytics provides detailed insights and tracking of survey engagement. Both tools have limitations in their ability to create highly customized survey designs.

"...Survey Gizmo lets me reach citizen scientists monitoring the environment remotely, and expands our reach for environmental monitoring as well as community engagement...." Peer review by User

"...As a marketing consultant, I sometimes run surveys for clients seeking customer feedback, or to take the temperature of the market, or as a means of engagement...." Peer review by Ann H., Consultant, Marketing and Advertising

How does Alchemer Enterprise Feedback Management Platform and Sogolytics facilitate Helpdesk Management?

Alchemer Enterprise Feedback Management Platform and Sogolytics both have helpful and responsive helpdesk support teams. Alchemer’s helpdesk is praised for its thoroughness and ease of use, while Sogolytics’ support is lauded for its speed and helpfulness. Sogolytics stands out for providing free license upgrades for students. Both platforms have limitations, but their customer support is consistently helpful.

"...As the title says it's very easy to use and allows good access to results and its very nicely laid out design making it easy to access all of its features, you can be a new user who never used it before and just become a professional with it, because that's how easy it is to create new surveys and edit them, which is very easy to do and if you ever need help with the support feature...." Peer review by Aurélie M, Product owner - Project Manager

"...Other benefits include fast and helpful customer support, there is a instant message section at bottom of page called 'Chat with us', allowed me to ask questions and receive answers quickly...." Peer review by Zoe R., Student, Design

What Are the key features of Alchemer Enterprise Feedback Management Platform and Sogolytics for Communication Management?

Alchemer Enterprise Feedback Management Platform and Sogolytics both allow users to design, publish, and analyze surveys. Alchemer Enterprise Feedback Management Platform provides users with the ability to edit surveys after publication, while Sogolytics users cannot edit the title of a published survey. Sogolytics provides a wider range of publishing options, including social media, while Alchemer Enterprise Feedback Management Platform has a limited ability to send emails in a timely manner. Both tools offer customer support, with Alchemer Enterprise Feedback Management Platform offering live chat in addition to email and phone support.

"...Check out their site, or even send them an email if you have more questions...." Peer review by Brian F

"...I find the software easy to use and even after my survey has been published, I find it easy to monitor responses...." Peer review by Fatima A, Doctoral Research and Graduate Teaching

Alchemer Enterprise Feedback Management Platform in Action: Unique Use Cases

How can Alchemer Enterprise Feedback Management Platform optimize your Market Research Workflow?

Sogolytics in Action: Unique Use Cases

What Are the key features of Sogolytics for Social Media Management?

Alchemer Enterprise Feedback Management Platform

4.4

Sogolytics

4.7

About

Online Survey Software that helps you transform to a truly customer-centric organization

Actionable survey data with advanced data management and enterprise online survey software

Age

2006

2013

Financials

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Guiding you to choose between Alchemer Enterprise Feedback Management Platform vs. Sogolytics: 2024

Comparison Summary

Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than Sogolytics for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Sogolytics

Focus area

Sogolytics is better than Alchemer Enterprise Feedback Management Platform for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Alchemer Enterprise Feedback Management Platform and Sogolytics: Customer Satisfaction Data

Most deployed common Use Cases for Alchemer Enterprise Feedback Management Platform and Sogolytics

Why is Alchemer Enterprise Feedback Management Platform and Sogolytics the best choice for Collecting Feedback?

How can Alchemer Enterprise Feedback Management Platform and Sogolytics enhance your Engaging Conversational Surveys process?

How does Alchemer Enterprise Feedback Management Platform and Sogolytics facilitate Helpdesk Management?

What Are the key features of Alchemer Enterprise Feedback Management Platform and Sogolytics for Communication Management?

Alchemer Enterprise Feedback Management Platform in Action: Unique Use Cases

How can Alchemer Enterprise Feedback Management Platform optimize your Market Research Workflow?

Sogolytics in Action: Unique Use Cases

What Are the key features of Sogolytics for Social Media Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

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Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.