Guiding you to choose between Alchemer Enterprise Feedback Management Platform vs. Survicate: 2024

Comparison Summary

Alchemer Enterprise Feedback Management Platform: Alchemer transforms insights into action with powerful experience management and survey software. The platform provides enterprise feedback management tools and online survey capabilities.

Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than Survicate for

helpdesk management

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Survicate

Focus area

Survicate is better than Alchemer Enterprise Feedback Management Platform for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Alchemer Enterprise Feedback Management Platform and Survicate: Customer Satisfaction Data

Most deployed common Use Cases for Alchemer Enterprise Feedback Management Platform and Survicate

How can Alchemer Enterprise Feedback Management Platform and Survicate optimize your Collecting Feedback Workflow?

Alchemer Enterprise Feedback Management Platform and Survicate both collect feedback from customers and employees. Alchemer provides a broad range of features and options for customizing surveys, while Survicate focuses on collecting feedback through website widgets and email surveys. Alchemer offers integrations with third-party tools, while Survicate offers mobile application surveys and social media distribution. Both tools have limitations in their capabilities, such as NPS features and the ability to manage surveys on mobile devices.

"...Product validation, customer satisfaction - we have used SurveyGizmo to focus our product roadmap around the desires and needs of our customer base...." Peer review by Megan H, Product Manager, Information Technology and Services

"...It provides me with the opportunity to generate customized and specialized feedback for my won website with the ability to write questions that can help me in getting productive feedback from customers in the form of small survey...." Peer review by Nouman M, Web Manager

How can Alchemer Enterprise Feedback Management Platform and Survicate optimize your Engaging Conversational Surveys Workflow?

Alchemer Enterprise Feedback Management Platform and Survicate both allow for engaging conversational surveys by providing options for follow-up questions based on previous answers. Alchemer offers a wider range of response options, while Survicate focuses on integrating surveys directly into websites to increase visitor engagement. Survicate lacks extensive follow-up capabilities for more complex feedback scenarios, while Alchemer offers more robust reporting and analysis features.

"...Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results...." Peer review by Joshua Melder, Process Optimization Analyst, Quad

"...- visitors' engagement rate is great...." Peer review by Greg P., Internet

Why is Alchemer Enterprise Feedback Management Platform and Survicate the best choice for Helpdesk Management?

Alchemer Enterprise Feedback Management Platform and Survicate both offer helpful support teams. Alchemer's support team is praised for being thorough, fast, and friendly, while Survicate's support team is known for its responsiveness and assistance in creating custom surveys. A limitation of Survicate is that some users have experienced difficulty restoring deleted answers. Alchemer, on the other hand, is praised for its intuitive design and ease of use.

"...Intensive themes, lots of question types, service desk was very helpful for the first few years before they rush into expansion...." Peer review by Daniel D., Assessment Coordinator, Education

"...helpful support, reports, targeting, how versatile it is, it allows me to collect feedback very fast, i...." Peer review by Internal Consultant

How efficiently Does Alchemer Enterprise Feedback Management Platform and Survicate manage your Communication Management?

Alchemer Enterprise Feedback Management Platform allows for editing surveys after publishing, similar to Survicate. Alchemer Enterprise Feedback Management Platform also offers automation features like sending emails directly to surveyors, which is similar to Survicate's email survey functionality. However, Alchemer Enterprise Feedback Management Platform has reported issues with email sending, while Survicate is noted for its speed and reliability, even with slow internet connections. Survicate focuses on gathering customer information and provides insights, while Alchemer Enterprise Feedback Management Platform emphasizes conducting surveys and analyzing results.

"...Oh, yes, unlike SurveyMonkey, you can create logic actions to send emails Create your Rubric criteria, for example: -- show/hide fields based on logic of other fields -- email based on logic -- integration to other tools such as box, crm -- scripting for some heaving lifting tasks -- questions such as ranking, heat maps, custom grid -- field validation (RegEx, date, email, numeric) -- asset library -- piping, url parameter passing -- able to pass the survey URL to someone else -- responsive (mobile ready)..." Peer review by El-Noor R., Hospital & Health Care

"...It does not stick, it is quite fast and it allows you to publish states and photos even when the Internet is very slow...." Peer review by Michel Alexander Aguirre leon

Alchemer Enterprise Feedback Management Platform in Action: Unique Use Cases

What Are the key features of Alchemer Enterprise Feedback Management Platform for Market Research?

Survicate in Action: Unique Use Cases

Why is Survicate the best choice for Generation Of New Leads?

Alchemer Enterprise Feedback Management Platform

4.4

Survicate

4.6

About

Online Survey Software that helps you transform to a truly customer-centric organization

Customer feedback tool to understand the prospects better

Age

2006

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Guiding you to choose between Alchemer Enterprise Feedback Management Platform vs. Survicate: 2024

Comparison Summary

Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than Survicate for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Survicate

Focus area

Survicate is better than Alchemer Enterprise Feedback Management Platform for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Alchemer Enterprise Feedback Management Platform and Survicate: Customer Satisfaction Data

Most deployed common Use Cases for Alchemer Enterprise Feedback Management Platform and Survicate

How can Alchemer Enterprise Feedback Management Platform and Survicate optimize your Collecting Feedback Workflow?

How can Alchemer Enterprise Feedback Management Platform and Survicate optimize your Engaging Conversational Surveys Workflow?

Why is Alchemer Enterprise Feedback Management Platform and Survicate the best choice for Helpdesk Management?

How efficiently Does Alchemer Enterprise Feedback Management Platform and Survicate manage your Communication Management?

Alchemer Enterprise Feedback Management Platform in Action: Unique Use Cases

What Are the key features of Alchemer Enterprise Feedback Management Platform for Market Research?

Survicate in Action: Unique Use Cases

Why is Survicate the best choice for Generation Of New Leads?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

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Get a personalised risk report for Survicate

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.