Overview: Alchemer Enterprise Feedback Management Platform and Survicate as Customer Feedback Management Category solutions.

Alchemer Enterprise Feedback Management Platform is strong in data management with features like custom reports and robust integration, attracting large enterprises and software sectors. Survicate focuses on feedback collection and customer satisfaction, appealing to internet and retail industries, notably supporting mid-sized to enterprise businesses. Both offer continuous improvement through analytics but differ in features and user base preferences.

Alchemer Enterprise Feedback Management Platform and Survicate: Best Use cases based on the customer satisfaction data

Alchemer Enterprise Feedback Management Platform

4.4

Survicate

4.6

Key Activities Supported

Alchemer Enterprise Feedback Management Platform excels in collecting feedback, engaging conversational surveys, and managing helpdesk and communication tasks. It also supports important processes like market research, making it suitable for large-scale operational needs. read more →

Survicate is a leader in feedback collection, with capabilities in measuring net promoter scores and collecting customer satisfaction data. It supports engagement through surveys and aids in lead generation, tailored for businesses emphasizing customer interaction. read more →

Business Goals Facilitated

With Alchemer Enterprise Feedback Management Platform, goals center on improving customer satisfaction, acquiring new customers, and establishing thought leadership. Companies can use it to build brand awareness and scale their best practices effectively. read more →

Survicate aims to improve customer satisfaction and ROI. It helps businesses acquire customers and increase sales revenue by targeting improved customer lifetime value and employee experiences. read more →

Core Features

Alchemer Enterprise Feedback Management Platform offers compliance, analytics, robust integration, and custom reporting. Its data import and export options are superior, providing users with flexible and comprehensive management capabilities. read more →

Ease of migration, strong analytics, and seamless integration are Survicate's core features. It delivers custom reports and supports broad data handling needs, ideal for businesses needing scalable analytics. read more →

Vendor Support Preferences

24/7 support is a standout feature of Alchemer Enterprise Feedback Management Platform, complemented by chat, email, and phone support. This extensive support structure meets complex operational requirements. read more →

Survicate offers more limited support, with 24/7 service available but fewer options for direct communication like chat and phone support. This reflects a streamlined user support preference for essential assistance. read more →

User Segments and Industries

The platform is favored by large enterprises, enterprises, and mid-market segments, prominently used in computing software and research industries. It suits diverse, expansive operational scopes. read more →

Survicate sees usage mainly within enterprises and large businesses, particularly in the internet and retail sectors. It’s adept for businesses focused on substantial customer bases and frequent interaction needs. read more →

Operational Alignment

Alchemer Enterprise Feedback Management Platform integrates smoothly into large-scale workflows with its comprehensive capabilities, tailored for complex operational environments. read more →

Survicate fits well with businesses that require dynamic customer engagement tools, aligning with active, marketing-driven operations and adaptable workflow needs. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Alchemer Enterprise Feedback Management Platform and Survicate

How can Alchemer Enterprise Feedback Management Platform and Survicate optimize your Collecting Feedback Workflow?

Alchemer Enterprise Feedback Management Platform and Survicate both collect feedback from customers and employees. Alchemer provides a broad range of features and options for customizing surveys, while Survicate focuses on collecting feedback through website widgets and email surveys. Alchemer offers integrations with third-party tools, while Survicate offers mobile application surveys and social media distribution. Both tools have limitations in their capabilities, such as NPS features and the ability to manage surveys on mobile devices.

"...With a user friendly interface and helpful documents the survey management with SG is really a delight...." Peer review by Surbhi B., Founder and CEO

"...Survicate is an easy to use tool that allows us to collect NPS (Net Promotor Score) data on our website...." Peer review by Charles D., Management Consulting

Why is Alchemer Enterprise Feedback Management Platform and Survicate the best choice for Engaging Conversational Surveys?

Alchemer Enterprise Feedback Management Platform and Survicate both allow for engaging conversational surveys by providing options for follow-up questions based on previous answers. Alchemer offers a wider range of response options, while Survicate focuses on integrating surveys directly into websites to increase visitor engagement. Survicate lacks extensive follow-up capabilities for more complex feedback scenarios, while Alchemer offers more robust reporting and analysis features.

"...Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results...." Peer review by Joshua Melder, Process Optimization Analyst, Quad

"...Engagement is 10x that of surveys delivered through other channels, and in a matter of hours we would gather thousands of responses to help our product and UX teams make critical decisions...." Peer review by Michael M, Director of User Experience, Digital Education

Why is Alchemer Enterprise Feedback Management Platform and Survicate the best choice for Helpdesk Management?

Alchemer Enterprise Feedback Management Platform and Survicate both offer helpful support teams. Alchemer's support team is praised for being thorough, fast, and friendly, while Survicate's support team is known for its responsiveness and assistance in creating custom surveys. A limitation of Survicate is that some users have experienced difficulty restoring deleted answers. Alchemer, on the other hand, is praised for its intuitive design and ease of use.

"...Intensive themes, lots of question types, service desk was very helpful for the first few years before they rush into expansion...." Peer review by Daniel D., Assessment Coordinator, Education

"...It offers really helpful support...." Peer review by Damian W, Stażysta w dziale inwestycyjnym

How does Alchemer Enterprise Feedback Management Platform and Survicate facilitate Communication Management?

Alchemer Enterprise Feedback Management Platform allows for editing surveys after publishing, similar to Survicate. Alchemer Enterprise Feedback Management Platform also offers automation features like sending emails directly to surveyors, which is similar to Survicate's email survey functionality. However, Alchemer Enterprise Feedback Management Platform has reported issues with email sending, while Survicate is noted for its speed and reliability, even with slow internet connections. Survicate focuses on gathering customer information and provides insights, while Alchemer Enterprise Feedback Management Platform emphasizes conducting surveys and analyzing results.

"...It has lot of automation process such as sending emails directly to surveyors...." Peer review by Verified Reviewer, Biotechnology, 501-1000 employees