AlertOps vs. GoTo Resolve: Help Desk Solution Comparison 2025

Overview: AlertOps and GoTo Resolve as Help Desk Category solutions.

AlertOps excels in workflow automation and communication management, proving to be a solid choice for IT-heavy industries, while its robust security features appeal to large enterprises. In contrast, GoTo Resolve shines in helpdesk capabilities, backed by extensive customer relationship goals, serving a wider range of industries, particularly those prioritizing customer acquisition.

AlertOps: AlertOps is focused on being the best incident management platform for ITOps, NOC, and DevOps teams. It offers flexible on-call schedules and tool integrations.

GoTo Resolve: RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.

AlertOps and GoTo Resolve: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

AlertOps specializes in managing workflows and enhancing collaboration within teams. Communication management is also a strong feature, enabling efficient stakeholder engagement. read more →

GoTo Resolve is particularly strong in helpdesk management and collaboration, with offerings tailored to improving customer interaction and communication. read more →

Business Goals

AlertOps aims to scale best practices and improve stakeholder relations, aligning with the needs of organizations seeking efficiency. read more →

GoTo Resolve focuses on enhancing customer relationships and acquiring new clients, which is ideal for businesses aiming to boost ROI through improved customer engagements. read more →

Core Features

AlertOps offers features like custom reports, robust integration options, and high levels of security and privacy, catering to large enterprises' needs. read more →

GoTo Resolve provides a strong suite of security and privacy features, ease of migration, and comprehensive compliance tools, ensuring versatile data handling. read more →

Vendor Support

AlertOps provides 24/7 support along with phone, chat, and email options, reflecting its commitment to high-scale operational environments. read more →

GoTo Resolve offers extensive support, prominently featuring 24/7 assistance, alongside chat and phone support, meeting the demands of varied customer bases. read more →

Segments and Industries

AlertOps is favored by large enterprises, particularly within the IT sector, highlighting its strength in specialized technical fields. read more →

GoTo Resolve caters to a broad spectrum of industries, including hospitality and IT, with a significant presence in large enterprise settings. read more →

Operational Alignment

AlertOps integrates seamlessly into enterprise operations, ideal for complex workflows and extensive communication requirements. read more →

GoTo Resolve fits well within organizations looking to enhance internal communication processes and expand customer acquisition efforts. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Phone Support

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Chat Support

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Email Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for AlertOps and GoTo Resolve

What makes AlertOps and GoTo Resolve ideal for Helpdesk Management?

Both AlertOps and Goto Resolve offer help desk features. AlertOps focuses on integrating with various monitoring and incident management tools for comprehensive cross-application collaboration. Goto Resolve specializes in cloud-based remote support and service desk management, offering features like remote connections and multiple monitor views. However, Goto Resolve has limitations with help desk ticket features and restricted administrator access for certain prompts.

"...AlertOps integrates your monitoring stack, chat tools, and help desk for cross-application collaboration...." Advanced Features for IT & Ops Teams

"...No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem...." Peer review by Joe T., Help Desk Coordinator, Computer Software

What Are the key features of AlertOps and GoTo Resolve for Collaboration?

AlertOps and Goto Resolve both facilitate collaboration among teams. Alertops enables real-time collaboration during incident response, while Goto Resolve focuses on screen sharing for training and remote support. Alertops provides features like on-call schedules, alert aggregation, and team management, promoting organized collaboration, while Goto Resolve emphasizes screen sharing for joint problem-solving. The comments lack information on Alertops's capabilities for sharing screens.

"...A project management tool that enables collaboration between teams within an organization. ..." Resolve Major IT Incidents & Automate Real-time Operations

"...It is easy to collaborate between colleagues or vendors and view each others screens as needed...." Peer review by Alec M, IT Technician, Computer & Network Security

How does AlertOps and GoTo Resolve facilitate Communication Management?

AlertOps and Goto Resolve both facilitate communication during incidents. Alertops allows users to send a variety of communications, including rich text emails, phone calls, and text messages, while Goto Resolve focuses primarily on email-based support. Alertops offers detailed call tracking and incident response templates, while Goto Resolve prioritizes remote access and user support. A limitation of both systems is that they rely on user input for effective communication.