Guiding you to choose between AlertOps vs. GoTo Resolve: 2024

Comparison Summary

AlertOps: AlertOps is focused on being the best incident management platform for ITOps, NOC, and DevOps teams. It offers flexible on-call schedules and tool integrations.

GoTo Resolve: RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.

AlertOps and GoTo Resolve: Customer Satisfaction Data

Most deployed common Use Cases for AlertOps and GoTo Resolve

What makes AlertOps and GoTo Resolve ideal for Helpdesk Management?

Both AlertOps and Goto Resolve offer help desk features. AlertOps focuses on integrating with various monitoring and incident management tools for comprehensive cross-application collaboration. Goto Resolve specializes in cloud-based remote support and service desk management, offering features like remote connections and multiple monitor views. However, Goto Resolve has limitations with help desk ticket features and restricted administrator access for certain prompts.

"...FreshService ITSM software for your service desk and help desk automation tool. ..." Resolve Major IT Incidents & Automate Real-time Operations

"...help desk use it as well as analysts It is very easy to use and does not require a lot of effort to install...." Peer review by Alaina C., Information Technology and Services

How can AlertOps and GoTo Resolve optimize your Collaboration Workflow?

AlertOps and Goto Resolve both facilitate collaboration among teams. Alertops enables real-time collaboration during incident response, while Goto Resolve focuses on screen sharing for training and remote support. Alertops provides features like on-call schedules, alert aggregation, and team management, promoting organized collaboration, while Goto Resolve emphasizes screen sharing for joint problem-solving. The comments lack information on Alertops's capabilities for sharing screens.

"...Improve Collaboration Between Your Platforms, People, and Processes..." AlertOps - Major Incident Response Management

"...I like that there is rarely a lag or a drop in screen shares...." Peer review by Jamie B, Senior Paralegal, Real Estate

How does AlertOps and GoTo Resolve facilitate Communication Management?

AlertOps and Goto Resolve both facilitate communication during incidents. Alertops allows users to send a variety of communications, including rich text emails, phone calls, and text messages, while Goto Resolve focuses primarily on email-based support. Alertops offers detailed call tracking and incident response templates, while Goto Resolve prioritizes remote access and user support. A limitation of both systems is that they rely on user input for effective communication.