GoTo Resolve Overview

RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Communication Management, as the business use cases that they have been most satisfied with while using GoTo Resolve.

Other use cases:

  • Content Sharing
  • Contact List Management
  • Lead Qualification: Technographic
  • Coaching
  • Advertisement
  • Conference Call Management
  • Engagement Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using GoTo Resolve.

Other priorities:

  • Improve ROI
  • Improve Internal Communications
See all business priorities See less business priorities

GoTo Resolve Use-Cases and Business Priorities: Customer Satisfaction Data

GoTo Resolve works with different mediums / channels such as Chat. Slack. E-Mail etc.

GoTo Resolve's features include Personalization, Recording, Ticketing, etc. and GoTo Resolve support capabilities include Chat Support, Phone Support, Email Support, etc. also GoTo Resolve analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We are able to connect to an analyst for our GIS software and screen share to solve issues...." Peer review by Mike Y., Government Administration

GoTo Resolve, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for GoTo Resolve

Top Industries

  • Information Technology and Services
  • Computer Software
  • Hospitality

Popular in

  • Small Business
  • Mid Market
  • Enterprise

GoTo Resolve is popular in Information Technology And Services, Computer Software, and Hospitality and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on GoTo Resolve Use Cases

Why is GoTo Resolve the best choice for Helpdesk Management?

How efficiently Does GoTo Resolve manage your Collaboration?

What benefits does GoTo Resolve offer for Communication Management?

How efficiently Does GoTo Resolve manage your Content Sharing?

18+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well GoTo Resolve solved their Help Desk needs. Cuspera uses 1583 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Events Services

CASE STUDY XING Events

GoTo Webinar helped XING Events move quickly to digital events during the COVID-19 pandemic. XING Events wanted to help customers turn in-person events into online events fast. They chose GoTo Webina...r to make this easy. XING Events now lets event organizers plan and run digital events with less effort. The partnership made it simple for more than 18 million users in the German-speaking region to connect with the right events online.

Transportation/Trucking/Railroad

CASE STUDY viadonau

GoTo Connect helped viadonau, a top waterway operator in the Danube region, replace its old phone system. The cloud solution supports remote work and cuts fixed costs. Employees now enjoy flexible wo...rk, easy management, and smooth integration of calls and online meetings. GoTo Connect gives viadonau a modern, efficient, and sustainable way to communicate.

Professional Training & Coaching

CASE STUDY The Executive Institute

GoTo Webinar helped The Executive Institute move all events online when in-person gatherings stopped. The platform offered strong security, reliability, and analytics. Member usage of events more tha...n doubled after switching to virtual. The organization expects higher retention rates. Members now prefer the new online event model.

Hospital & Health Care

CASE STUDY Tufts Medicine

Rescue by GoTo helped Tufts Medicine support remote workers and handle more IT support requests faster. The IT team found Rescue easy to use and effective. The solution reduced costs for Tufts Medici...ne. Andrew Duffy-Peter, solutions architect, said GoTo costs significantly less than other products. Rescue had a big impact on the success of their IT projects.

Automotive

CASE STUDY World-renowned car manufacturer

GoToAssist helped a world-renowned car manufacturer improve service center support. The company needed a way to give technicians fast access to expert help and up-to-date information. GoToAssist let ...authorized users perform dealer-level tasks remotely. Technicians in remote or independent shops could get real-time guidance. The solution saved time and made it easier to solve customer problems.

Health, Wellness and Fitness

CASE STUDY Southern California TMS Center

GoTo Connect helped Southern California TMS Center modernize its communications. The platform let them centralize operations and avoid missed connections. They tripled the number of phones with ease.... Now, they can focus more on delivering mental health care. The solution supports their growth across 13 locations and 85 staff.

Video

GoTo Resolve - Helpdesk and Ticketing

Video Thumbnail

Frequently Asked Questions(FAQ)

for GoTo Resolve

What is GoTo Resolve used for?

GoTo Resolve is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Collaboration and Communication Management .

What are the top features of GoTo Resolve?

Personalization, Recording and Ticketing are some of the top features of GoTo Resolve.

Who uses GoTo Resolve?

GoTo Resolve is used by Information Technology And Services, Computer Software and Hospitality among other industries.

What are GoTo Resolve alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for GoTo Resolve.
lightning

Peers used GoTo Resolve for helpdesk management and collaboration

GoTo Resolve Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.45/5 ★

Read Reviews (42)
Analytics

3.08/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.45/5 ★

Read Reviews (42)
Analytics

3.08/5 ★

Read Reviews (3)

Software Failure Risk Guidance

?

for GoTo Resolve

Overall Risk Meter

Low Medium High

Top Failure Risks for GoTo Resolve

Overture Services, Inc. News

Product

GoTo Unveils 100+ Next-Gen Omnichannel and AI Features to Elevate Communications for SMBs - Business Wire

GoTo has launched over 100 new features for its GoTo Connect platform, targeting small and midsize businesses. The update introduces advanced omnichannel communication, a unified inbox, expanded mobile support, and practical AI-driven tools to streamline customer interactions and boost productivity. These enhancements aim to set a new benchmark for cloud communications and IT solutions in the SMB sector.

Partnership

GoTo and Acronis Announce New Strategic Partnership and Integrated LogMeIn Data Protection Suite for MSPs and IT Teams

GoTo and Acronis Announce New Strategic Partnership and Integrated LogMeIn Data Protection Suite for MSPs and IT Teams

Product

GoTo Launches AI-Enhanced Integrations between GoTo Connect and Leading CRM Platforms, Strengthening Customer Experience - Business Wire

GoTo has improved customer experience by integrating AI with GoTo Connect and popular CRM platforms.

GoTo launches its first-ever Bahasa Indonesia AI voice assistant - Marketing-Interactive

Digital ecosystem GoTo has launched GoTo AI, a long-term AI innovation program that will develop and embed the latest AI technology throughout the ...

Overture Services, Inc. Profile

Company Name

Overture Services, Inc.

Company Website

https://www.goto.com/

HQ Location

Employees

NA

Social

Financials

M&A