GoTo Resolve Overview

RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Communication Management, as the business use cases that they have been most satisfied with while using GoTo Resolve.

Other use cases:

  • Content Sharing
  • Contact List Management
  • Lead Qualification: Technographic
  • Coaching
  • Advertisement
  • Conference Call Management
  • Engagement Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using GoTo Resolve.

Other priorities:

  • Improve ROI
  • Improve Internal Communications
See all business priorities See less business priorities

GoTo Resolve Use-Cases and Business Priorities: Customer Satisfaction Data

GoTo Resolve works with different mediums / channels such as Chat, Slack, E-Mail, etc.

GoTo Resolve's features include Personalization, Recording, Ticketing, etc.

Reviews

"...We utilize it for meetings with individuals between multiple locations to decrease travel times and increase collaboration between in person meetings...." Peer review by User

GoTo Resolve, LogMeIn Rescue, SysAid, Jitbit Helpdesk, Web+Center, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for GoTo Resolve

Top Industries

  • Information Technology and Services
  • Computer Software
  • Hospitality

Popular in

  • Small Business
  • Mid Market
  • Enterprise

GoTo Resolve is popular in Information Technology And Services, Computer Software, and Hospitality and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on GoTo Resolve Use Cases

How efficiently Does GoTo Resolve manage your Helpdesk Management?

How efficiently Does GoTo Resolve manage your Collaboration?

How can GoTo Resolve enhance your Communication Management process?

How does GoTo Resolve address your Content Sharing Challenges?

18+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well GoTo Resolve solved their Help Desk needs. Cuspera uses 1583 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
GoTo Resolve case study
Financial Services
Financial Services
CASE STUDY Adviser Services Holdings Limited

Customer, Adviser Services Holdings Limited, saw improved communications using GoTo's solutions.

Read More
GoTo Resolve case study
Information Technology and Services
Information Technology and Services
CASE STUDY Zylpha

Zylpha improved IT management efficiency by 40% using GoTo Resolve, enhancing remote support and device control capabilities.

Read More

Video

GoTo Resolve - Helpdesk and Ticketing

Video Thumbnail

Frequently Asked Questions(FAQ)

for GoTo Resolve

What is GoTo Resolve used for?

GoTo Resolve is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Collaboration and Communication Management .

What are the top features of GoTo Resolve?

Personalization, Recording and Ticketing are some of the top features of GoTo Resolve.

Who uses GoTo Resolve?

GoTo Resolve is used by Information Technology And Services, Computer Software and Hospitality among other industries.

What are GoTo Resolve alternatives?

LogMeIn Rescue, SysAid, Jitbit Helpdesk and Web+Center are popular alternatives for GoTo Resolve.
lightning

Peers used GoTo Resolve for helpdesk management and collaboration

GoTo Resolve Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.45/5 ★

Read Reviews (42)
Analytics

3.08/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.45/5 ★

Read Reviews (42)
Analytics

3.08/5 ★

Read Reviews (3)

Software Failure Risk Guidance

?

for GoTo Resolve

Overall Risk Meter

Low Medium High

Top Failure Risks for GoTo Resolve

GoTo News

GoTo launches its first-ever Bahasa Indonesia AI voice assistant - Marketing-Interactive

Digital ecosystem GoTo has launched GoTo AI, a long-term AI innovation program that will develop and embed the latest AI technology throughout the ...

16/07/2024 - source

GoTo Profile

Company Name

GoTo

Company Website

https://www.goto.com/

HQ Location

Employees

NA

Social

Financials

M&A