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AlertOps vs NinjaOne (formerly NinjaRMM): 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of AlertOps vs. NinjaOne (formerly NinjaRMM) is based on a specific set of business needs and context. The comparison uses 2241 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing AlertOps and NinjaOne (formerly NinjaRMM)

AlertOps, NinjaOne (formerly NinjaRMM), VictorOps, GoTo Resolve, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

AlertOps covers Workflow Management, Collaboration with Phone Calls, Communication Management with E-Mail, Helpdesk Management, etc.

NinjaOne (formerly NinjaRMM) focuses on Helpdesk Management with Phone Calls, Training & Onboarding, Sales Document Management, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo AlertOps

Focus area

AlertOps is better than NinjaOne (formerly NinjaRMM) for

Software Failure Risk

  • low

logo NinjaOne (formerly NinjaRMM)

Focus area

NinjaOne (formerly NinjaRMM) is better than AlertOps for

Software Failure Risk

  • medium

About

Incident management and response platform for ITOps, NOC and DevOps teams

Top rated UEM & IT Management Software

Financials

PRIVATE

SERIES C

Business Need

Total Processes
(we found evidences for)

30

34

Total Goals
(we found evidences for)

3

8

Top Processes

Evidences indicate better relative satisfaction


workflow management



communication management

sending & publishing communications

tracking & monitoring communications


helpdesk management


engagement management

engaging and following up


performance management



competitive intelligence


content management



knowledge management



sales document management

contract management


billing and invoice management


training & onboarding


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


social media analytics


social media management

social media analytics



Top Goals

Goals Achieved

  • Scale best practices

  • Improve stakeholder relations

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Grow market share

  • Improve efficiency

  • Increase sales & revenue

  • Improve ROI

  • Enter new markets internationally or locally

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • channel partners

  • promotions

  • website

  • chat

  • See 3 more
  • phone calls

  • e-mail

  • channel partners

  • promotions

  • website

  • chat

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting