Comparison Summary
Introducing Alida and SmileBack
Alida, SmileBack, Qualtrics Customer Experience, Cvent online survey, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Alida covers Engaging Conversational Surveys, Collecting Feedback, Advertisement with Social Media, Market Research, etc.
SmileBack focuses on Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer experience and insights platform for broad feedback and deep insights from the customers.
Customer satisfaction platform, simple to use but deep in insights
Financials
SERIES B
PRIVATE
Business Need
Total Processes
(we found evidences for)
50
31
Total Goals
(we found evidences for)
15
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Improve brand engagement
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Scale best practices
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Build brand awareness
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Improve ROI
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Launch new products
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Improve internal communications
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Improve stakeholder relations
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Enter new markets internationally or locally
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Grow market share
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Establish thought leadership
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Improve digital and social presence
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Increase customer life time value
- See 12 more
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Grow market share
- See 5 more
Top Channels
Channels Used
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user generated content
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blogs
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website
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promotions
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phone calls
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e-mail
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offline
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point of sale
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chat
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Slack
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events
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trade shows
- See 9 more
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user generated content
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blogs
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website
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promotions
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phone calls
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e-mail
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offline
-
point of sale
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chat
-
Slack
-
events
-
trade shows
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
