Alloy Software and BMC Helix ITSM, An In-Depth Comparison 2024

Comparison Summary

Alloy Software: Alloy Software offers top-rated ITSM, Service Desk, and ITAM solutions to empower IT teams. Available in both cloud and on-premises options.

BMC Helix ITSM: BMC Helix ITSM delivers predictive IT service management for modern enterprises. Enhanced efficiency and proactive problem-solving are provided by BMC Software's solution.

Alloy Software and BMC Helix ITSM: Customer Satisfaction Data

Most deployed common Use Cases for Alloy Software and BMC Helix ITSM

What Are the key features of Alloy Software and BMC Helix ITSM for Helpdesk Management?

Alloy Software and BMC Helix ITSM both offer help desk management solutions. Alloy Software focuses on providing an integrated system that encompasses help desk, asset management, and knowledge base capabilities. It emphasizes customization and flexibility, allowing users to manage various IT issues, including non-IT related problems, through a single portal. BMC Helix ITSM prioritizes automation and streamlining help desk processes. It excels in managing multiple help desks and user groups, providing a more robust solution for larger organizations. A limitation of both tools is the potential for a confusing user interface.

"...Helpdesk support, tracking Assets , Purchasing, Projects...." Peer review by Stephen M, Managing Director

"...This tool is used in the IT Service desk environment that support more than 10,000 employees...." Peer review by User

How efficiently Does Alloy Software and BMC Helix ITSM manage your Workflow Management?

Both Alloy Software and BMC Helix ITSM offer workflow management capabilities. Alloy Software allows extensive customization of workflows, enabling users to build custom workflows tailored to specific needs. BMC Helix ITSM provides a comprehensive workflow engine, but customization is limited. Although Alloy Software offers greater flexibility, both tools have limitations in workflow complexity and ease of use.

"...Other products make you use their preconfigured categories and workflows, etc...." Peer review by Jeff W., IT Director

"...Improve survey system and graphical workflows...." Peer review by Syed (Hussain) Ali Z, Principal Software Engineer, Information Technology and Services

How does Alloy Software and BMC Helix ITSM facilitate Knowledge Management?

Alloy Software and BMC Helix ITSM both offer knowledge management capabilities. Alloy Software provides a comprehensive knowledge base with a tree structure for easy navigation. BMC Helix ITSM integrates knowledge management with incident, problem, and asset management. However, Alloy Software offers more user-friendly knowledge base management, while BMC Helix ITSM has limitations in search functionality and knowledge updating.

"...This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management...." Peer review

"...All branches of IT department use it for incident management, change management, asset management and knowledge management...." Peer review by Timothy S., IT Project Manager, Education