Comparison Summary

Alloy Software: Alloy Software offers top-rated ITSM, Service Desk, and ITAM solutions to empower IT teams. Available in both cloud and on-premises options.

Track-It!: Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.

logo Alloy Software

Focus area

Software Failure Risk

  • medium

logo Track-It!

Focus area

Track-It! is better than Alloy Software for

Software Failure Risk

  • low

Alloy Software and Track-It!: Customer Satisfaction Data

Most deployed common Use Cases for Alloy Software and Track-It!

How does Alloy Software and Track-It! facilitate Helpdesk Management?

Alloy Software and Track It both provide help desk management capabilities. Alloy Software offers a more comprehensive solution, including change and configuration management, while Track It focuses on asset management and help desk ticketing. Both systems offer features like knowledge base, self-service portals, and inventory tracking. However, Track It offers a more affordable option for smaller businesses, while Alloy Software may be better suited for larger organizations with more complex needs. A limitation of Track It is that it may not be as customizable as Alloy Software.
"...Alloy provides a beautiful interface for people to use and communicate over help desk issues...." Peer review by Alex Oliva, IT Director, Makita USA
"...The reason for the drop in call volume has to do with the ease of sending in help desk tickets to our department...." Peer review by Jamie King

What solutions does Alloy Software and Track-It! provide for Knowledge Management?


Alloy Software in Action: Unique Use Cases

What Are the key features of Alloy Software for Workflow Management?


Track-It! in Action: Unique Use Cases

What makes Track-It! ideal for License Management?

What benefits does Track-It! offer for Engagement Management?

About

Alloy Software - Powerful Customer-Driven IT Software, IT infrastructure

Track-It! | ITSM IT Help Desk Software for Small to Midsize ...

Financials

IPO

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting