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Annex Cloud vs Fivestars: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Annex Cloud vs. Fivestars is based on a specific set of business needs and context. The comparison uses 5613 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Annex Cloud and Fivestars

Annex Cloud, Fivestars, LoyaltyLion, smile.io, etc., belong to a category of solutions that help Customer Loyalty Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Annex Cloud covers Loyalty Management with Omnichannel, Customer Engagement with In-Store Loyalty, Social And Behavioral Loyalty with Social Loyalty, Referral Management, etc.

Fivestars focuses on Loyalty Management, Promotion Management with Promotions, Discount Management with Promotions, Engagement Management with Mobile, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Annex Cloud

Focus area

Annex Cloud is better than Fivestars for

Software Failure Risk

  • low

logo Fivestars

Focus area

Fivestars is better than Annex Cloud for

Software Failure Risk

  • low

About

An Enterprise Customer Retention Solution that Accelerates Growth

FiveStars Customer Acquisition and Customer Loyalty Program

Age

2011

Financials

PRIVATE

SERIES D

Business Need

Total Processes
(we found evidences for)

50

50

Total Goals
(we found evidences for)

12

8

Top Processes

Evidences indicate better relative satisfaction


create engagement based loyalty

customise loyalty program

identify target customers


engagement management

engaging and following up


social media management

social media analytics

scheduling post to social media

engaging on social media


referral management



rating and review management


sales incentive management


campaign management


customer case management



subscription management


membership management


business development



communication management

sending & publishing communications


advocacy management


training & onboarding


sales document management

proposal & quote management


content management

content publishing


segmentation and targeting


competitive intelligence




helpdesk management


lifetime value management


contact list management


generation of new leads


discount management


promotion management


personalized marketing


measuring customer satisfaction


customer feedback management

measuring customer satisfaction



creating knowledge base


knowledge management

creating knowledge base


redemption management


community building



lead qualification


sales review & feedback


Top Goals

Goals Achieved

  • Improve ROI

  • Increase average basket value

  • Increase customer life time value

  • Improve brand engagement

  • Scale best practices

  • Acquire customers

  • Increase sales & revenue

  • Build brand awareness

  • Improve digital and social presence

  • Improve efficiency

  • Grow market share

  • Enhance customer relationships

  • See 9 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve ROI

  • Scale best practices

  • Build brand awareness

  • Increase customer life time value

  • See 5 more

Top Channels

Channels Used

  • promotions

  • offline

  • point of sale

  • phone calls

  • coupons

  • e-mail

  • mobile

  • text SMS

  • mobile app

  • on premises

  • website

  • social media

  • chat

  • Facebook

  • review sites

  • Amazon

  • print media

  • magazine

  • See 15 more
  • promotions

  • offline

  • point of sale

  • phone calls

  • coupons

  • e-mail

  • mobile

  • text SMS

  • mobile app

  • on premises

  • website

  • social media

  • chat

  • Facebook

  • review sites

  • Amazon

  • print media

  • magazine

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting