Answerbase and livepro, An In-Depth Comparison 2024

"...Answerbase community support helps engage and retain customers while answering up to 97% of new questions. ..." Answerbase Q&A Platform

"...We love the feedback and quizzes which ensure that our staff are engaged and helps us target areas for further training or areas where our procedures and processes need updating..." Peer review by Malcolm, Asian Insight Solutions

"...Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site...." Peer review

"...Helps staff deliver best customer service and share knowledge...." Peer review by Ann, Australian Industry Group

"...We implemented a Q&A board since we felt this would be the best way to create high quality content for our community...." Peer review by Nicolas Becker, Software Development, mediola - connected living AG

"...Advanced features like moderation, user group management (giving users the appropriate content access and functional permissions), actionable content insights, collaboration notes, answer drafting and private question management give administrators the tools they need to effectively manage all of your content, users and access...." Peer review

"...With livepro in place, Avant is seeing major performance improvements: AHT is down 20% Customer satisfaction is up 5% Employee satisfaction is up 13% First contact resolution (FCR) has increased from 50% to 67% Unhappy customer retention has increased from 40% to 70% Transfers have dropped by 33% Wrap-up time is down from 17 minutes to 7 minutes...." Case Study Avant Mutual

"...Help and support is only a web search or call away...." Peer review by Sharon, Liverpool City Council

"...The ease of use is the main thing I like about the software, creating the knowledge objects, updating information, reverting, training team members, searching for information, reporting, quizzes are all very easy to use...." Peer review by Geoff, Blue Mountains City Council