Comparison Summary
This comparison report of Answerbase vs. ServiceNow® Knowledge Management is based on a specific set of business needs and context. The comparison uses 919 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Answerbase and ServiceNow® Knowledge Management
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Answerbase covers Engagement Management with Website, Knowledge Management with Website, Helpdesk Management, Content Management, etc.
ServiceNow® Knowledge Management focuses on Knowledge Management with User Generated Content, Workflow Management, Helpdesk Management with Phone Calls, Social Media Management with User Generated Content, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Answerbase
Focus area
Answerbase is better than ServiceNow® Knowledge Management for
Software Failure Risk
About
Answerbase: Q&A Community and Support Software
Knowledge Management | ServiceNow
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
26
32
Total Goals
(we found evidences for)
7
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
-
Increase sales & revenue
-
Increase customer life time value
-
Enhance customer relationships
-
Establish thought leadership
-
Improve digital and social presence
-
Enter new markets internationally or locally
- See 4 more
-
Enhance customer relationships
-
Scale best practices
-
Acquire customers
-
Manage risk
- See 1 more
Top Channels
Channels Used
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user generated content
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blogs
-
phone calls
-
offline
-
mobile
-
on premises
-
causes and charity
-
promotions
-
mobile app
-
point of sale
- See 7 more
-
user generated content
-
blogs
-
phone calls
-
offline
-
mobile
-
on premises
-
causes and charity
-
promotions
-
mobile app
-
point of sale
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
