Overview: AskNicely and Alchemer Enterprise Feedback Management Platform as Customer Feedback Management Category solutions.

AskNicely and Alchemer both excel as customer feedback management solutions, each with unique strengths. AskNicely is tailored for large enterprises, offering robust net promoter score tools and integration options, while Alchemer focuses on versatile feedback collection with an emphasis on market research in education and research sectors. Both offer 24/7 support, meeting diverse customer needs and preferences across various industries.

AskNicely: AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen.

Alchemer Enterprise Feedback Management Platform: Alchemer transforms insights into action with powerful experience management and survey software. The platform provides enterprise feedback management tools and online survey capabilities.

AskNicely and Alchemer Enterprise Feedback Management Platform: Best Use cases based on the customer satisfaction data

AskNicely

4.7

Alchemer Enterprise Feedback Management Platform

4.4

Key Capabilities Supported

AskNicely leads in collecting feedback and measuring net promoter scores, vital for customer-centric operations. read more →

Alchemer places an emphasis on feedback collection and market research, supporting diverse communication needs. read more →

Business Goals

AskNicely assists in improving customer satisfaction and acquiring customers through actionable insights. read more →

Alchemer is designed to enhance customer satisfaction while also focusing on brand awareness and leadership. read more →

Core Features

AskNicely features integration and custom reports, empowering users with powerful analytics for strategic decisions. read more →

Alchemer offers comprehensive custom reporting and compliance features, meeting high data handling standards. read more →

Vendor Support

AskNicely provides 24/7 support, ensuring continuous assistance for large-scale users. read more →

Alchemer also guarantees 24/7 support, catering to varied user support needs. read more →

Segments and Industries

AskNicely is predominantly used by large enterprises in software and IT sectors. read more →

Alchemer caters to education and research industries, serving a broad range of enterprise sizes. read more →

Operational Alignment

AskNicely integrates smoothly into large enterprise workflows with its focus on net promoter score analytics. read more →

Alchemer fits well within complex research operations with its diverse data handling capabilities. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for AskNicely and Alchemer Enterprise Feedback Management Platform

How can AskNicely and Alchemer Enterprise Feedback Management Platform enhance your Collecting Feedback process?

Both AskNicely and Alchemer Enterprise Feedback Management Platform collect feedback from customers. AskNicely specializes in collecting feedback through Net Promoter Score (NPS) surveys, while Alchemer Enterprise Feedback Management Platform offers a broader range of survey types, including customer satisfaction (CSAT) and customer effort score (CES) surveys. AskNicely integrates with other platforms, while Alchemer offers integration with third-party tools like Google Spreadsheets. However, both tools have limitations, such as the lack of detailed NPS reporting in AskNicely and the absence of mobile app support for Alchemer.

"...We use AskNicely for the surveys that determine our Net Promoter Score...." Peer review by Jake K., Health, Wellness and Fitness

"...With a user friendly interface and helpful documents the survey management with SG is really a delight...." Peer review by Surbhi Bansal

Why is AskNicely and Alchemer Enterprise Feedback Management Platform the best choice for Engaging Conversational Surveys?

Both Asknicely and Alchemer Enterprise Feedback Management Platform provide tools for engaging conversational surveys. Asknicely focuses on automating follow-up questions and integrates with other platforms to streamline customer interactions. Alchemer Enterprise Feedback Management Platform, on the other hand, emphasizes flexibility in question design and offers a variety of response formats for deeper insights. However, both tools may require additional survey methods for comprehensive feedback collection.

"...We can now follow up immediately to resolve any perceived issues, and to compliment our promoters...." Peer review by Jason M, Client Success Manager, Information Technology and Services

"...SurveyGizmo offers many features to create survey and automate follow-up actions...." Peer review by Sai-Kwan L, Work Force Skills Data analyst

How efficiently Does AskNicely and Alchemer Enterprise Feedback Management Platform manage your Helpdesk Management?

Asknicely and Alchemer Enterprise Feedback Management Platform are similar in that they both offer customer support that is helpful and responsive. Asknicely integrates with helpdesk and CRM platforms, enabling users to respond to feedback directly. Alchemer Enterprise Feedback Management Platform offers intuitive features and a user-friendly interface. A limitation of Alchemer Enterprise Feedback Management Platform is that it does not have extensive features for helpdesk surveys.

"...Quick and helpful support - the chat service is available most of the time and the response is quick...." Peer review by Blaze J, Marketing Manager, Automotive

"...Intensive themes, lots of question types, service desk was very helpful for the first few years before they rush into expansion...." Peer review by Daniel D., Assessment Coordinator, Education