Guiding you to choose between AskNicely vs. Alchemer Enterprise Feedback Management Platform: 2024

Comparison Summary

AskNicely: AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen.

Alchemer Enterprise Feedback Management Platform: Alchemer transforms insights into action with powerful experience management and survey software. The platform provides enterprise feedback management tools and online survey capabilities.

AskNicely

Focus area

AskNicely is better than Alchemer Enterprise Feedback Management Platform for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than AskNicely for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

AskNicely and Alchemer Enterprise Feedback Management Platform: Customer Satisfaction Data

Most deployed common Use Cases for AskNicely and Alchemer Enterprise Feedback Management Platform

What benefits does AskNicely and Alchemer Enterprise Feedback Management Platform offer for Collecting Feedback?

Both AskNicely and Alchemer Enterprise Feedback Management Platform collect feedback from customers. AskNicely specializes in collecting feedback through Net Promoter Score (NPS) surveys, while Alchemer Enterprise Feedback Management Platform offers a broader range of survey types, including customer satisfaction (CSAT) and customer effort score (CES) surveys. AskNicely integrates with other platforms, while Alchemer offers integration with third-party tools like Google Spreadsheets. However, both tools have limitations, such as the lack of detailed NPS reporting in AskNicely and the absence of mobile app support for Alchemer.

"...We were using our own NPS function but the integrity of the data wasn't great...." Peer review by Todd O, Marketing Manager

"...Survey Gizmo allows us to customize surveys for clients using themes (where appropriate)...." Peer review by Industry Analyst / Tech Writer

How can AskNicely and Alchemer Enterprise Feedback Management Platform optimize your Engaging Conversational Surveys Workflow?

Both Asknicely and Alchemer Enterprise Feedback Management Platform provide tools for engaging conversational surveys. Asknicely focuses on automating follow-up questions and integrates with other platforms to streamline customer interactions. Alchemer Enterprise Feedback Management Platform, on the other hand, emphasizes flexibility in question design and offers a variety of response formats for deeper insights. However, both tools may require additional survey methods for comprehensive feedback collection.

"...It is super easy to use, and provides valuable feedback for all customer interactions...." Peer review by KATELYN G, PRACTICE MANAGER

"...In order to get the target audience to fill out the surveys or questionnaires, it s pivotal that the survey interface is engaging, flexible, and simple...." Peer review by Kh H, Cda, Management Consulting

How does AskNicely and Alchemer Enterprise Feedback Management Platform address your Helpdesk Management Challenges?

Asknicely and Alchemer Enterprise Feedback Management Platform are similar in that they both offer customer support that is helpful and responsive. Asknicely integrates with helpdesk and CRM platforms, enabling users to respond to feedback directly. Alchemer Enterprise Feedback Management Platform offers intuitive features and a user-friendly interface. A limitation of Alchemer Enterprise Feedback Management Platform is that it does not have extensive features for helpdesk surveys.

"...Traditionally, we were a company that had a helpdesk for people to call only when they had an issue...." Peer review by Catarina Gutierrez, Digital Marketing Manager, Thankyou Payroll

"...Help & Support features within the tool are excellent...." Peer review by Tony G., Computer & Network Security

AskNicely in Action: Unique Use Cases

What benefits does AskNicely offer for Rating And Review Management?

What Are the key features of AskNicely for Automated Workflows?

Alchemer Enterprise Feedback Management Platform in Action: Unique Use Cases

What makes Alchemer Enterprise Feedback Management Platform ideal for Market Research?

What benefits does Alchemer Enterprise Feedback Management Platform offer for Communication Management?

AskNicely

4.7

Alchemer Enterprise Feedback Management Platform

4.4

About

Customer Feedback tool to win on customer experience

Online Survey Software that helps you transform to a truly customer-centric organization

Age

2014

2006

Financials

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Guiding you to choose between AskNicely vs. Alchemer Enterprise Feedback Management Platform: 2024

Comparison Summary

AskNicely

Focus area

AskNicely is better than Alchemer Enterprise Feedback Management Platform for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than AskNicely for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

AskNicely and Alchemer Enterprise Feedback Management Platform: Customer Satisfaction Data

Most deployed common Use Cases for AskNicely and Alchemer Enterprise Feedback Management Platform

What benefits does AskNicely and Alchemer Enterprise Feedback Management Platform offer for Collecting Feedback?

How can AskNicely and Alchemer Enterprise Feedback Management Platform optimize your Engaging Conversational Surveys Workflow?

How does AskNicely and Alchemer Enterprise Feedback Management Platform address your Helpdesk Management Challenges?

AskNicely in Action: Unique Use Cases

What benefits does AskNicely offer for Rating And Review Management?

What Are the key features of AskNicely for Automated Workflows?

Alchemer Enterprise Feedback Management Platform in Action: Unique Use Cases

What makes Alchemer Enterprise Feedback Management Platform ideal for Market Research?

What benefits does Alchemer Enterprise Feedback Management Platform offer for Communication Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for AskNicely

Get a personalised risk report for Alchemer Enterprise Feedback Management Platform

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.