Comparison Summary
This comparison report of AskNicely vs. CustomerCount is based on a specific set of business needs and context. The comparison uses 7073 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing AskNicely and CustomerCount
AskNicely, CustomerCount, GetFeedback, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
AskNicely covers Collecting Feedback, Engaging Conversational Surveys, Rating And Review Management with Mobile, Automated Workflows, etc.
CustomerCount focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Loyalty Management, Social Media Management with Social Media, etc.
"It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a cilent that we that we assumed was happy but who in fact is not delighted with our service. In those cir...cumstances, we are able to take corrective action before we lose the cilent. " - Kelly Paletta
"CustomerCount's smart, effective, attentive and generous nature has allowed us to produce a number of integrated solutions and precise metrics to better serve our clients. After all, you can't manage what you can't measure. So far so good, after six... years and counting. " - Federico Beyer
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Feedback tool to win on customer experience
Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously
Age
2014
Financials
SERIES B
NA
Business Need
Total Processes
(we found evidences for)
75
43
Total Goals
(we found evidences for)
16
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Improve internal communications
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Improve ROI
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Improve brand engagement
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Improve stakeholder relations
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Enter new markets internationally or locally
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Improve consistency
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Grow market share
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Build brand awareness
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Improve efficiency
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Improve digital and social presence
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Establish thought leadership
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Launch new products
- See 13 more
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Enhance customer relationships
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Improve stakeholder relations
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Improve efficiency
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Increase sales & revenue
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Acquire customers
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Launch new products
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Grow market share
-
Improve brand engagement
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Build brand awareness
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Improve ROI
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Enter new markets internationally or locally
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Improve digital and social presence
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Improve internal communications
- See 10 more
Top Channels
Channels Used
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promotions
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social media
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e-mail
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phone calls
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website
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print media
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magazine
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text SMS
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video
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mass media
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radio
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offline
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events
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trade shows
- See 11 more
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promotions
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social media
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e-mail
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phone calls
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website
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print media
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magazine
-
text SMS
-
video
-
mass media
-
radio
-
offline
-
events
-
trade shows
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
