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Compare AskNicely vs Enghouse Insights

Comparison Summary

For AskNicely vs Enghouse Insights comparison, Our AI algorithm looked at 6409 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using AskNicely and Enghouse Insights to solve their respective business needs.

Pros and cons of AskNicely and Enghouse Insights

AskNicely is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys where as Enghouse Insights is focused towards Market Research and Helpdesk Management with Phone Calls .

logo AskNicely

Focus area

AskNicely is better than Enghouse Insights for

Software Failure Risk

  • low

logo Enghouse Insights

Focus area

Software Failure Risk

  • medium

About

Customer Feedback tool to win on customer experience

Technology for data-driven decision making

Age

2014

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

75

18

Total Goals
(we found evidences for)

16

1

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


workflow management


rating and review management


helpdesk management


communication management

sending & publishing communications


social media management

social media analytics


training & onboarding


contact list management



competitive intelligence


sales document management

proposal & quote management

contract management


campaign management

campaign analytics


sales review & feedback



lifetime value management



loyalty management

customise loyalty program

identify target customers



products & pricelist management


customer case management



sales call management

meeting management




conversion management


generation of new leads


motivation management


community building



segmentation and targeting


content management


reputation management


promotion management


relationship management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Launch new products

  • See 13 more
  • Grow market share

Top Channels

Channels Used

  • phone calls

  • website

  • social media

  • Facebook

  • mobile

  • See 2 more
  • phone calls

  • website

  • social media

  • Facebook

  • mobile

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting