Comparison Summary
This comparison report of AskNicely vs. Gainsight Platform is based on a specific set of business needs and context. The comparison uses 19151 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing AskNicely and Gainsight Platform
AskNicely, GetFeedback, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management, whereas Gainsight Platform, Totango, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
AskNicely covers Collecting Feedback, Engaging Conversational Surveys, Rating And Review Management with Mobile, Automated Workflows, etc.
Gainsight Platform focuses on Customer Feedback Management, Training & Onboarding, Automated Playbooks, Workflow Management, etc.
"Great experience working with your support team. They are very responsive. " - Jeff Scribano
"I really couldn't be happier with our selection. Gainsight has become a centerpiece of our Customer Success team and is integrated in an operational day-to-day level. " - Eric Foster
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Feedback tool to win on customer experience
SaaS Platform Built for Customer Success
Age
2014
2011
Financials
SERIES B
SERIES E
Business Need
Total Processes
(we found evidences for)
75
102
Total Goals
(we found evidences for)
16
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Improve internal communications
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Improve ROI
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Improve brand engagement
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Improve stakeholder relations
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Enter new markets internationally or locally
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Improve consistency
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Grow market share
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Build brand awareness
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Improve efficiency
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Improve digital and social presence
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Establish thought leadership
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Launch new products
- See 13 more
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Manage risk
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Establish thought leadership
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Launch new products
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Scale best practices
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Enhance customer relationships
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Increase customer life time value
- See 3 more
Top Channels
Channels Used
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phone calls
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e-mail
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social media
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offline
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website
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LinkedIn
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video
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on premises
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mobile
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mobile app
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channel partners
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point of sale
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user generated content
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blogs
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trade shows
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text SMS
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print media
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magazine
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events
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games
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support groups
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newsletter
- See 19 more
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phone calls
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e-mail
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social media
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offline
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website
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LinkedIn
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video
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on premises
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mobile
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mobile app
-
channel partners
-
point of sale
-
user generated content
-
blogs
-
trade shows
-
text SMS
-
print media
-
magazine
-
events
-
games
-
support groups
-
newsletter
- See 19 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
