Gainsight Platform Overview
Gainsight is the platform for Customer Success and Product teams. It turns disparate customer data into actionable insights for measurable business outcomes.
Use Cases
Customers recommend Customer Feedback Management, Onboarding, Automated Playbooks, as the business use cases that they have been most satisfied with while using Gainsight Platform.
Business Priorities
Improve Customer Visibility and Reduce Chrun are the most popular business priorities that customers and associates have achieved using Gainsight Platform.
Gainsight Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight Platform's features include Dashboard, Feedback Surveys, Alert On Key Customer Events, etc. and Gainsight Platform support capabilities include Email Support, Chat Support, Phone Support, etc. also Gainsight Platform analytics capabilities include Analytics, and Custom Reports.
Reviews
"We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down." - Andrew Cummins
Gainsight Platform, Totango, ChurnZero, Gainsight CS, Freshdesk Customer Success, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight Platform
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Gainsight Platform is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Large Enterprise.
Comprehensive Insights on Gainsight Platform Use Cases
How can Gainsight Platform optimize your Customer Feedback Management Workflow?
How can Gainsight Platform enhance your Onboarding process?
What makes Gainsight Platform ideal for Automated Playbooks?
Why is Gainsight Platform the best choice for Workflow Management?
How can Gainsight Platform enhance your Customer Success Management process?
68+ more Business Use Cases
15 buyers and buying teams have used Cuspera to assess how well Gainsight Platform solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down. Testimonial By Andrew Cummins |
|
I really couldn't be happier with our selection. Gainsight has become a centerpiece of our Customer Success team and is integrated in an operational day-to-day level. Testimonial By Eric Foster |
|
We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco. Testimonial By Ed Daly |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Andrew Cummins Customer Experience Manager Incontact |
We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down. Testimonial By Andrew Cummins |
|
Eric Foster Head of Customer Success RiskIQ |
I really couldn't be happier with our selection. Gainsight has become a centerpiece of our Customer Success team and is integrated in an operational day-to-day level. Testimonial By Eric Foster |
|
Ed Daly Sr Director, Global Customer Success Cisco |
We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco. Testimonial By Ed Daly |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Computer Software
|
Computer Software |
Case Study DeltekRead More |
Information Technology and Services
|
Information Technology and Services |
Case Study athenahealthRead More |
Real Estate
|
Real Estate |
Case Study WeWorkRead More |
Video
What It's Like to Work at Gainsight | Gainsight
Frequently Asked Questions(FAQ)
for Gainsight Platform
What is Gainsight Platform?
Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.
It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.
Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.
What is Gainsight Platform used for?
What are the top features of Gainsight Platform?
Who uses Gainsight Platform?
What are Gainsight Platform alternatives?
Where is Gainsight Platform located?
Peers used Gainsight Platform for customer feedback management and onboarding
Gainsight Platform Competitors
Gainsight Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
Gainsight Platform Integrations
Gainsight Platform integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gainsight Platform
Software Failure Risk Guidance
?for Gainsight Platform
Overall Risk Meter
Top Failure Risks for Gainsight Platform
Gainsight, Inc News
Pulse Europe 2024 Day 1 Recap: A Journey Into the Future of Customer Success and AI
Gainsight unveils advanced AI-driven customer engagement tools to enhance retention, user adoption, and customer success, emphasizing integration with SAP Sales Cloud for growth.
Gainsight Named a Leader in 2024 Gartner® Magic Quadrant™ for Customer Success Management Platforms – IT Business Net
Gainsight is recognized as a Leader in Gartner's inaugural Magic Quadrant for Customer Success Management Platforms, excelling in execution and vision.
Gainsight And SAP Launch Strategic Partnership To Increase Retention And Revenue Growth - Pulse 2.0
Gainsight and SAP have formed a strategic partnership to boost customer retention and revenue growth.
Gainsight, Inc Feeds
5 Ways Gainsight and Staircase AI Come Together to Propel Customer Success Into the Future
Gainsight and Staircase AI team up to enhance customer success with AI-powered insights, in-app engagements, and self-service hubs.
Staircase AI Acquired by Gainsight to Extend Leadership in Human-First AI - StartupHub.ai
Gainsight acquired Staircase AI to strengthen its human-first AI capabilities.
Gainsight Extends Leadership in Human-First AI with Strategic Acquisition of Staircase AI - GlobeNewswire
Gainsight enhances its AI capabilities by acquiring Staircase AI, focusing on human-centered technology advancements.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
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