Gainsight Platform Overview

Gainsight is the platform for Customer Success and Product teams. It turns disparate customer data into actionable insights for measurable business outcomes.

Use Cases

Customers recommend Customer Feedback Management, Onboarding, Automated Playbooks, as the business use cases that they have been most satisfied with while using Gainsight Platform.

Other use cases:

  • Workflow Management
  • Customer Success Management
  • Contact List Management
  • Collaboration
  • Sales Call Management
  • Lifetime Value Management
  • Social Media Analytics
See all use cases See less use cases

Business Priorities

Improve Customer Visibility and Reduce Chrun are the most popular business priorities that customers and associates have achieved using Gainsight Platform.

Other priorities:

  • Improve Product Adoption
  • Uncover Expansion Opportunities
  • Enhance Customer Relationships
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Gainsight Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Gainsight Platform's features include Dashboard, Feedback Surveys, Alert On Key Customer Events, etc. and Gainsight Platform support capabilities include Email Support, Chat Support, Phone Support, etc. also Gainsight Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"We've actually been able to quadruple the amount of customers that we reach in our lower tier." - Nicole Richards

Gainsight Platform, Totango, ChurnZero, Gainsight CS, Freshdesk Customer Success, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Gainsight Platform

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Gainsight Platform is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Large Enterprise.

Comprehensive Insights on Gainsight Platform Use Cases

How efficiently Does Gainsight Platform manage your Customer Feedback Management?

How efficiently Does Gainsight Platform manage your Onboarding?

Why is Gainsight Platform the best choice for Automated Playbooks?

What solutions does Gainsight Platform provide for Workflow Management?

How does Gainsight Platform facilitate Customer Success Management?

68+ more Business Use Cases

15 buyers and buying teams have used Cuspera to assess how well Gainsight Platform solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Gainsight Platform testimonial

Nicole Richards

Director, Global Client Services

Rosetta Stone

We've actually been able to quadruple the amount of customers that we reach in our lower tier. Testimonial By Nicole Richards
Gainsight Platform testimonial

Emily Speer Ryan

Director, Customer Success Operations

Chef.io

With a complex CS org and multiple Sales teams, it's incredibly important to have stellar communication and one consistent view of the customer from A-Z. Gainsight gives us this consistency and ensures one voice of truth. Testimonial By Emily Speer Ryan
Gainsight Platform testimonial

Roelf Kuitse

Manager, Customer Success Organization

Imprivata

By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive. Testimonial By Roelf Kuitse
CUSTOMERS TESTIMONIALS
Gainsight Platform testimonial

Nicole Richards

Director, Global Client Services

Rosetta Stone

We've actually been able to quadruple the amount of customers that we reach in our lower tier. Testimonial By Nicole Richards
Gainsight Platform testimonial

Emily Speer Ryan

Director, Customer Success Operations

Chef.io

With a complex CS org and multiple Sales teams, it's incredibly important to have stellar communication and one consistent view of the customer from A-Z. Gainsight gives us this consistency and ensures one voice of truth. Testimonial By Emily Speer Ryan
Gainsight Platform testimonial

Roelf Kuitse

Manager, Customer Success Organization

Imprivata

By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive. Testimonial By Roelf Kuitse

Case Studies

COMPANY INDUSTRY CASE STUDIES
Gainsight Platform case study
Automotive
Automotive
Case Study PEC Safety

PEC Safety automates 26,000 emails per month using Gainsight CoPilot

Read More
Gainsight Platform case study
Information Technology and Services
Information Technology and Services
Case Study Tessian

Tessian Calls Upon Gainsight NXT as a Force Multiplier to Scale its Customer Success Group

Read More
Gainsight Platform case study
Information Technology and Services
Information Technology and Services
Case Study Dell Boomi

Dell Boomi Engages Long-Tail Customers with a Human Touch

Read More

Video

What It's Like to Work at Gainsight | Gainsight

Video Thumbnail

Frequently Asked Questions(FAQ)

for Gainsight Platform

What is Gainsight Platform?

Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.

It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.

Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.

What is Gainsight Platform used for?

Gainsight Platform is a Customer Success Platform Software mainly used by its customers to Improve Customer Visibility and Reduce Chrun by Customer Feedback Management, Onboarding and Automated Playbooks .

What are the top features of Gainsight Platform?

Dashboard, Feedback surveys and Alert on key customer events are some of the top features of Gainsight Platform.

Who uses Gainsight Platform?

Gainsight Platform is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Gainsight Platform alternatives?

Totango, ChurnZero, Gainsight CS and Freshdesk Customer Success are popular alternatives for Gainsight Platform.

Where is Gainsight Platform located?

Gainsight Platform is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .
lightning

Peers used Gainsight Platform for customer feedback management and onboarding

Gainsight Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.57/5 ★

Read Reviews (4)
Analytics

4.39/5 ★

Read Reviews (593)
Custom Reports

2.88/5 ★

Read Reviews (1377)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.57/5 ★

Read Reviews (4)
Analytics

4.39/5 ★

Read Reviews (593)
Custom Reports

2.88/5 ★

Read Reviews (1377)

Software Failure Risk Guidance

?

for Gainsight Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Gainsight Platform

Gainsight, Inc News

Pulse Europe 2024 Day 1 Recap: A Journey Into the Future of Customer Success and AI

Gainsight unveils advanced AI-driven customer engagement tools to enhance retention, user adoption, and customer success, emphasizing integration with SAP Sales Cloud for growth.

12/11/2024 - source

Gainsight Named a Leader in 2024 Gartner® Magic Quadrant™ for Customer Success Management Platforms – IT Business Net

Gainsight is recognized as a Leader in Gartner's inaugural Magic Quadrant for Customer Success Management Platforms, excelling in execution and vision.

04/11/2024 - source

Gainsight And SAP Launch Strategic Partnership To Increase Retention And Revenue Growth - Pulse 2.0

Gainsight and SAP have formed a strategic partnership to boost customer retention and revenue growth.

30/09/2024 - source

Gainsight, Inc Feeds

Gainsight acquires Seattle startup Skilljar to bolster customer success platform - MSN

Gainsight acquires Seattle startup Skilljar to bolster customer success platform - MSN

02/04/2025 - source

5 Ways Gainsight and Staircase AI Come Together to Propel Customer Success Into the Future

Gainsight and Staircase AI team up to enhance customer success with AI-powered insights, in-app engagements, and self-service hubs.

22/08/2024 - source

Staircase AI Acquired by Gainsight to Extend Leadership in Human-First AI - StartupHub.ai

Gainsight acquired Staircase AI to strengthen its human-first AI capabilities.

07/08/2024 - source

Gainsight, Inc Profile

Company Name

Gainsight, Inc

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

SERIES E