Gainsight CS Overview
Gainsight is the platform for Customer Success and Product teams. It turns disparate customer data into actionable insights for measurable business outcomes.
Use Cases
Customers recommend Customer Feedback Management, Onboarding, Automated Playbooks, as the business use cases that they have been most satisfied with while using Gainsight CS.
Business Priorities
Improve Customer Visibility and Reduce Chrun are the most popular business priorities that customers and associates have achieved using Gainsight CS.
Gainsight CS Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight CS's features include Dashboard, Feedback Surveys, Alert On Key Customer Events, etc. and Gainsight CS support capabilities include Email Support, Chat Support, Phone Support, etc. also Gainsight CS analytics capabilities include Analytics, and Custom Reports.
Reviews
"With a complex CS org and multiple Sales teams, it's incredibly important to have stellar communication and one consistent view of the customer from A-Z. Gainsight gives us this consistency and ensures one voice of truth." - Emily Speer Ryan
Peer review evidence (same sources as the product rating summary)
"...We never really surveyed our clients like this and it's nice how it is tied to each account...." Peer review by Administrator in Customer Service
"...This has been extremely helpful as we onboard new folks into new portfolios...." Peer review by Manager in Sales
"...We are most excited about Playbooks and having a single source for all support teams...." Peer review by User
Gainsight CS, ChurnZero, Sinch, TalkToTheManager, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight CS
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Gainsight CS is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Large Enterprise.
Gainsight CS Customer wins, Customer success stories, Case studies
What solutions does Gainsight CS provide for Customer Feedback Management?
What makes Gainsight CS ideal for Onboarding?
What solutions does Gainsight CS provide for Automated Playbooks?
How can Gainsight CS optimize your Workflow Management Workflow?
How can Gainsight CS enhance your Customer Success Management process?
11 buyers and buying teams have used Cuspera to assess how well Gainsight CS solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With a complex CS org and multiple Sales teams, it's incredibly important to have stellar communication and one consistent view of the customer from A-Z. Gainsight gives us this consistency and ensures one voice of truth. Testimonial By Emily Speer Ryan |
|
We've actually been able to quadruple the amount of customers that we reach in our lower tier. Testimonial By Nicole Richards |
|
Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they’d previously had available. Testimonial By Tim Sedwitz |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Emily Speer Ryan Director, Customer Success Operations Chef.io |
With a complex CS org and multiple Sales teams, it's incredibly important to have stellar communication and one consistent view of the customer from A-Z. Gainsight gives us this consistency and ensures one voice of truth. Testimonial By Emily Speer Ryan |
|
Nicole Richards Director, Global Client Services Rosetta Stone |
We've actually been able to quadruple the amount of customers that we reach in our lower tier. Testimonial By Nicole Richards |
|
Tim Sedwitz Sr. Manager Customer Success Strategy & Operations YEXT |
Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they’d previously had available. Testimonial By Tim Sedwitz |
What It's Like to Work at Gainsight | Gainsight
Frequently Asked Questions(FAQ)
for Gainsight CS
What is Gainsight CS?
Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.
It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.
Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.
What is Gainsight CS used for?
What are the top features of Gainsight CS?
Who uses Gainsight CS?
What are Gainsight CS alternatives?
Where is Gainsight CS located?
Peers used Gainsight CS for customer feedback management and onboarding
Gainsight CS Competitors
Gainsight CS Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
Gainsight CS Integrations
Gainsight CS integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gainsight CS
Software Failure Risk Guidance
?for Gainsight CS
Overall Risk Meter
Top Failure Risks for Gainsight CS
Gainsight, Inc News
Gainsight Launches the Agentic Stack for Customer Retention
Gainsight has launched the Agentic Stack, a comprehensive platform designed to enhance customer retention and growth. This new offering includes the Gainsight Agent Studio, pre-built AI agents, and expanded access to Model Context Protocol (MCP) and command-line interface (CLI). These innovations allow post-sales teams to build and buy AI agents, integrating seamlessly with existing systems. Gainsight has also formed a strategic partnership with Salesforce to integrate Gainsight data into Salesforce's platform.
Gainsight Announces New AI-Native Services Business
Gainsight has launched Atlas, an AI-Native Services business, transforming from a traditional SaaS model to a software-plus-services approach. Atlas offers three paths: pre-built software and AI agents, custom agents and workflows, or full-service management by Gainsight. This shift aims to enhance customer retention by managing renewals and other post-sale outcomes through AI-human collaboration, providing full transparency and accountability.
Gainsight launches Developer Studio & Skilljar tie-up
Gainsight has launched Developer Studio for its Customer Communities platform and integrated it with Skilljar. This integration enables seamless user experiences by combining customer education and community engagement through single sign-on, unified navigation, and embedded education widgets. The collaboration aims to enhance customer retention by offering a cohesive digital hub for learning and community interaction.
Gainsight Brings Vibe Coding to Customer Communities Product with Launch of Developer Studio and Announces New Skilljar Integration
Gainsight has launched Developer Studio and a new integration with Skilljar for its Customer Communities product. Developer Studio allows for AI-native customization without technical dependencies, enabling community builders to create custom experiences. The Skilljar integration unifies community and learning, enhancing customer engagement and retention by providing a seamless experience for accessing training and community resources.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
