Overview: AskNicely and GetFeedback as Customer Feedback Management Category solutions.

In the realm of Customer Feedback Management, AskNicely shines for its robust capabilities in collecting feedback, measuring net promoter scores, and supporting engaging conversational surveys. Meanwhile, GetFeedback excels with a strong focus on campaign management and social media integration, appealing to marketing-driven objectives. Both products offer comprehensive vendor support, yet AskNicely is more prevalent among large enterprises, whereas GetFeedback has a broader appeal to small businesses and enterprise markets. This comparison highlights key features and target segments, helping businesses choose the best fit based on operational needs.

AskNicely: AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

AskNicely and GetFeedback: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

AskNicely focuses on collecting feedback, measuring net promoter score, and engaging through conversational surveys, catering to comprehensive feedback mechanisms. read more →

GetFeedback emphasizes feedback collection, measuring net promoter scores, and extends into campaign and social media management. read more →

Business Goals

AskNicely helps improve customer satisfaction, aids in customer acquisition, and supports scaling best practices. read more →

GetFeedback facilitates improving customer satisfaction, acquiring customers, and enhancing brand engagement. read more →

Core Features

AskNicely stands out with easy migration, extensive analytics, seamless integration, and custom reporting to enhance data usage. read more →

GetFeedback offers training and onboarding, security and privacy features, and strong integration capabilities, alongside custom report generation. read more →

Vendor Support

AskNicely offers 24/7 support with extensive help options including phone, email, and chat, catering to large enterprise needs. read more →

GetFeedback provides 24/7 support with an emphasis on training and onboarding, making it suitable for diverse user needs. read more →

Segments and Industries

AskNicely predominantly serves large enterprises and caters to the software and IT services industries. read more →

GetFeedback appeals to enterprises and large industries, with a focus on IT, software, and internet services. read more →

Operational Alignment

AskNicely integrates well into large operational scales with complex enterprise-level requirements. read more →

GetFeedback is versatile, fitting various operational scales from small businesses to large enterprises with diverse needs. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for AskNicely and GetFeedback

How does AskNicely and GetFeedback facilitate Collecting Feedback?

AskNicely and GetFeedback both collect customer feedback. AskNicely primarily focuses on Net Promoter Score (NPS) surveys, while GetFeedback offers a wider range of survey types. AskNicely emphasizes ease of use for customers and administrators, including integration with various platforms. GetFeedback allows businesses to analyze feedback trends and take action to improve customer satisfaction. Both tools have limitations in integration with other platforms.

"...They use their own software to ask NPS questions via email - very meta and showcases the power of their product!...." Peer review by Mitchell P, Account Manager, Computer Software

"...We can create and somministrate surveys to our clients and/or focus groups in minutes and keep records of them with ease and no difficulties...." Peer review by Filippo M, Grafico pubblicitario, Design

What makes AskNicely and GetFeedback ideal for Engaging Conversational Surveys?

Asknicely and Getfeedback both offer engaging conversational surveys, focusing on increasing user interaction and feedback. Asknicely emphasizes automated follow-up actions based on survey responses, while Getfeedback prioritizes creating visually appealing and personalized surveys. Asknicely integrates with various tools for efficient data management, while Getfeedback encourages user engagement through features like merge fields and survey logic. However, both tools require additional email delivery tools for optimal functionality.

"...and then we can follow up personally...." Peer review by Hanna B., Real Estate

"...Most importantly, it's mobile interface will help increase the likelihood of engagement since people are always on their phones...." Peer review by Executive Sponsor

How does AskNicely and GetFeedback facilitate Automated Workflows?

AskNicely and GetFeedback both provide automated workflows that allow businesses to gather customer feedback and take action based on the results. AskNicely emphasizes the use of workflows to respond to NPS results, while GetFeedback focuses on integration with Salesforce to automate tasks and processes. AskNicely allows for manual workflows for tracking customer interactions, while GetFeedback enables the creation of surveys that trigger automated actions within Salesforce.

"...Give AskNicely a shot, and definitely check out the "workflow" automations, for follow up tasks after responses are received and meet certain criteria...." Peer review by Chris W

"...This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight...." Peer review by Scott Superko, Senior Analyst, Renewals and Customer Success Operations, Okta, Inc.